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Userlike Reviews: 4.4/5 — Solid Choice
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Userlike with other popular tools in the same category.
It's an okay tool for the price. We couldn't determine what was it that it makes it any different from any other.
Not easy to navigate. The free version is almost featureless. Would recommend going with tawk.co instead.
We were testing it for sales purposes.
in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect
you must first join all the contacts in order to have conversations through the chat, and having all the clients access to register is a bit complicated
want to resolve the issue of having direct conversations with customers in real time, but now it is very easy to have applications on your phone that resolve the issue of direct communications without being on a computer
As Admin to change settings an after a view seconds the new conditions are usable
Chat settings. It is difficult to understand what for settings are used for the several chat messages for using the chatview
Easy to chat and good chat management possible.