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Userlike Reviews & Product Details
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.
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| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
It's simple ! Easy to integrate! Helpful ... 👌
We didn't have yet the opportunity to dislike any feature... 😉
Customer support, engagement and integration with our chatbot platform
the possibility to connect different platforms to each other and to assist successfully our future guests
we do not dislike anything, and it is constructive
the conversations with our guests are faster and more immediate
The intuitive user interface and the design
the price difference between each version, even if you only need one feature
Communication with the clients. Supoort while decision making
So easy to adjust on the Website. Installing the plugin was really easy.
I would like to have more visual choices.
Al the type of quick conversations with our customers. Definitely time-saving.
Easy to implement, easy to manage the chats
Less user than hoped got into a chat with us. But this is not Userlike's fault
Trying to turn page visits into leads
So easy to set up on my Squarespace website and to customise it so it looks like it's part of your website design.
I'd love to have a desktop app I can download so that it automatically opens when I start my computer. Unless this already exists and I can't find it.
This helps my customers send through quick questions and reduces the load on my inbox!
The default configuration options are the best.
Everything is great about the Userlike offering. There's nothing missing.
We're quickly conversing with customers, government officials, subcontractors and vendors more easily.
Getting in touch with my customer personally on a Low-threshold level. If there are any problems, I will be there. Once I have a full sample I will attempt to talk with the customer directly which will be successful as I will be able to contact them in advance, after a detailed inspection of the item.
To be honest, I really like it. Maybe a few more customize options would be nice. You could go a little further and do a similar build to give your client more options. That's quite the big one.
hands on login problems or navigation issues on our website. benefit: way less emails on our support email accounts and monitoring our support requests. really great!
The manageability of the chat tool is amazing.
The price for the "team' license is quite high.
Perfect tool when an interested potential customer like to get in touch with you.
Easy integration into our wordpress page
We look for an easy solution for our art project - we would need 2 user to operate during our theatrical show, and we would need some solution for a group chat with the audience during the play, and I could not yet solved.
Adding an ability to chat with our audience via browser during our theatrical play