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Userlike Logo
Userlike
Chat with customers effortlessly
4.4
(453)
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Userlike Reviews & Product Details

Userlike Overview
What is Userlike?

Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.

Company Userlike UG
Year founded 2011
Company size 51-200 employees
Headquarters Cologne, North Rhine-Westphalia, Germany
Social Media
Userlike Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Userlike
What Userlike is best for?
How does Userlike compare to Brevo Marketing Platform?
What are the pros and cons of Userlike?
Userlike Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Userlike Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Userlike Media
Userlike video thumbnail
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Userlike Screenshots
Userlike screenshot 1
Userlike screenshot 2
Userlike screenshot 3
Userlike screenshot 4
Userlike screenshot 5
Userlike screenshot 6
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 22, 2025
Userlike Logo
453 Userlike Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Sep 16, 2020
 Source
Overall Rating:
5.0
CZ
Clayton John Z.
Founder
Share
"this is a really good tool to have feedback from my website visitors"
What do you like best about Userlike?

The fact that I can interact with my viewers on my website, I don't lose my leads

What do you dislike about Userlike?

Maybe a more user friendly way to set up the application

What problems is Userlike solving and how is that benefiting you?

I dont lose my leads who visit my website I look much more professional

Mid Market (51-1000 emp.)
Jul 28, 2020
 Source
Overall Rating:
5.0
KS
Karsten S.
Founder
Share
"Userlike is a good way to get in touch with our customers."
What do you like best about Userlike?

With this solution, it can be easily adapted to individual needs.

What do you dislike about Userlike?

The large number of cookies is difficult to configure with data protection laws in Europe.

What problems is Userlike solving and how is that benefiting you?

Respond directly to customer requests.

Small Business (50 or fewer emp.)
Jul 28, 2020
 Source
Overall Rating:
5.0
RA
Reginald A.
Founder
Share
"Easy to use"
What do you like best about Userlike?

It is very easy to use. Dashboard is easy to navigate.

What do you dislike about Userlike?

None so far. I have a smooth user experience.

What problems is Userlike solving and how is that benefiting you?

Live chat in our website. I believe that it make inquiries answer faster.

Small Business (50 or fewer emp.)
Jul 27, 2020
 Source
Overall Rating:
5.0
Marjolein B. avatar
Marjolein B.
Communication & Sales
Share
"Very user-friendly tool for chats on websites"
What do you like best about Userlike?

The tool Userlike is very user-friendly. It's easy to understand and you can start working with it on a very quick basis. The tool also provides analytics of the usage of the chat + history of chats.

What do you dislike about Userlike?

Nothing 'till now. For small companies it can be a bit too much in terms of options, but it's not specifically a bad thing.

What problems is Userlike solving and how is that benefiting you?

Even when we are working in a very specific branche, it is still useful to have a chat on the website. People can quickly have some contact and ask questions, and when it gets too complicated we can easily get in contact by phone. It's like a first-step in contact.

Small Business (50 or fewer emp.)
Jul 23, 2020
 Source
Overall Rating:
5.0
DT
Daniel T.
Founder
Share
"Easy to use, beats similar widgets hands down!"
What do you like best about Userlike?

Set it up in less than 15 minutes, very user friendly!

What do you dislike about Userlike?

Nothing so far, did take some time to commit changes to the chat widget

What problems is Userlike solving and how is that benefiting you?

Clients are very impressed with quick response

Small Business (50 or fewer emp.)
Jul 20, 2020
 Source
Overall Rating:
5.0
DW
Dennis W.
Founder
Share
"best UC app on market"
What do you like best about Userlike?

the seamless whatsapp integration between telegram and facebook

What do you dislike about Userlike?

the expensive price for little entrepreneurs

What problems is Userlike solving and how is that benefiting you?

decentral user support via multi channel

Small Business (50 or fewer emp.)
Jul 18, 2020
 Source
Overall Rating:
5.0
Chandan S. avatar
Chandan S.
Web Development Manager
Share
"Great service"
What do you like best about Userlike?

The interface of the chat and customer support service

What do you dislike about Userlike?

There should be the ability to customize the chat bot more

What problems is Userlike solving and how is that benefiting you?

Sales pipeline. When I do adds i need people to visit my site and they have questions

Small Business (50 or fewer emp.)
Jul 14, 2020
 Source
Overall Rating:
5.0
Leonardo  O. avatar
Leonardo O.
Head Of Marketing
Share
"One of the best chat tools that we have used."
What do you like best about Userlike?

Excellent Dashboard and the plans are cheaper than competition. We liked the fact that they give you 3 operators with the first plan they offer (team). The customization and color are great. The installation of the widgets is really easy that even an amateur could do it but they also offer video tutorials for the widget installation. The trial offers most of the tools to get started with the customer service. You can arrange operator groups to control even more your customer service. And you can set the unavailable status to be automatic when you are away from the computer or the app. I love the integration with facebook because it´s one of our most reliable marketing tools so we can gather all the customers we get from Social Media directly to the Userlike tool.

What do you dislike about Userlike?

Analytics and other tools should be integrated in their teams plan or they should give those tools for teams that have less than ten operators. The configuration could be friendlier. I haven´t found the action for gathering all the chat data into an excel file.

What problems is Userlike solving and how is that benefiting you?

Problems we solved were based with the operator quantity that is offered in the teams suite. Other platforms charge for each one of the operators starting with one. Benefits were the fastness of the tool and to check all the operators as an administrator.

Small Business (50 or fewer emp.)
Jul 13, 2020
 Source
Overall Rating:
5.0
Philip O. avatar
Philip O.
Account Manager
Share
"Excellent"
What do you like best about Userlike?

Intuitive UI, Features, On-The-Fly Widget Deployment

What do you dislike about Userlike?

The Customer Service could take a bit more time before Contacting new registered users.

What problems is Userlike solving and how is that benefiting you?

We can now give possible customers the possibility, to easily contact us

Small Business (50 or fewer emp.)
Jul 09, 2020
 Source
Overall Rating:
5.0
RK
Rüdiger K.
Founder
Share
"Very practical tool"
What do you like best about Userlike?

Very simple installation in TYPO3, easy to understand setup

What do you dislike about Userlike?

Just nothing in the moment, we are lucky

What problems is Userlike solving and how is that benefiting you?

We use Userlike as direct communication with interested parties on our website, which enables us to react very quickly to questions

Small Business (50 or fewer emp.)
Jun 10, 2020
 Source
Overall Rating:
5.0
MS
Mariano S.
Founder
Share
"Great Live Chat Program"
What do you like best about Userlike?

easy to translate and to install, nice looking

What do you dislike about Userlike?

Understanding the dashboard and notice that there were 2 kinds of chat

What problems is Userlike solving and how is that benefiting you?

Chat with clients live. cover questions immediately with potential clients

Small Business (50 or fewer emp.)
May 26, 2020
 Source
Overall Rating:
5.0
TS
Terry S.
Founder
Share
"Meets expectation."
What do you like best about Userlike?

Ease of use in relationship to technical cutting edge feel it provides.

What do you dislike about Userlike?

Cost of upgrade for my small enterprise, wish there was a more affordable upgrade - willing to sacrifice professional features.

What problems is Userlike solving and how is that benefiting you?

Engages potential members personally. Helps my non profit organization reach others by giving them a tailored, branded experience while identifying felt needs.

Small Business (50 or fewer emp.)
May 14, 2020
 Source
Overall Rating:
5.0
AA
Alvaro A.
Founder
Share
"Clean Interface"
What do you like best about Userlike?

The user interface its the simplest I've seen so far. We decide to start using Userlike because it's very easy to implement, very detailed guidelines.

What do you dislike about Userlike?

They do not have Whatsapp integration at this moment.

What problems is Userlike solving and how is that benefiting you?

Customer experience Customer response time Single point of contact

Small Business (50 or fewer emp.)
May 13, 2020
 Source
Overall Rating:
5.0
DM
Debbie M.
Founder
Share
"Thank you for making it user friendly"
What do you like best about Userlike?

I like the simplicity of setup, design and use. I did not have any problems understanding the instructions and appreciate they were written for people without tech training.

What do you dislike about Userlike?

I have not found anything that we don't like in this app.

What problems is Userlike solving and how is that benefiting you?

We had no idea if people were having problems with our livestream page. This has allowed us to help them get connected, ask questions and even make comments.

Small Business (50 or fewer emp.)
May 12, 2020
 Source
Overall Rating:
5.0
SB
Scott B.
Founder
Share
"Easy and Effective"
What do you like best about Userlike?

The onboarding process was super simple with tutorials that anticipated all of my questions. I really didn't have to think very much and "voila" my website had the chat feature. Second, the ability to log on or off is equally simple.

What do you dislike about Userlike?

I don't dislike anything about this service, but it's not clear to me (yet) if there's a free plan or if I have to upgrade to a paid plan. At $29/mth I'm not sure if it's worth it for my small business until I get more traffic on my site.

What problems is Userlike solving and how is that benefiting you?

When I go to a website ready to buy, I like there to be an easy way to get my questions answered without having to write and email or pick up the phone. I imagine that this is true for my customers, too.

Small Business (50 or fewer emp.)
Apr 30, 2020
 Source
Overall Rating:
5.0
Mark B. avatar
Mark B.
Managing Partner
Share
"Ease of use and setup"
What do you like best about Userlike?

Linking this to my website was very easy and the use afterward has been amazing. Additionally, they reached out because my business wasn't one that normally signs up and this kind of outreach was great. The ability to have messages come to us while we are away is a big plus.

What do you dislike about Userlike?

At this point, there hasn't been anything I don't like.

What problems is Userlike solving and how is that benefiting you?

As a SAAS business, we are able to instantly chat with customers about our service which has increased sales and lessened the amount of time we spend emailing and calling.

Small Business (50 or fewer emp.)
Aug 24, 2019
 Source
Overall Rating:
5.0
SM
Shannon M.
Marketing Manager
Share
"I likened and discovered the most helpful user for our small company"
What do you like best about Userlike?

It provides the scoring visit job that provides us feedback to enhance administration, provides us accurate explanatory knowledge of the exhibition of our support job region bolster group, as well as important data on web traffic. It was incredibly easy to create user-like configuration. Obviously, the Dashboard is structured and the website association operates perfectly. All visits are anything but hard to use and they are amazing in their usefulness

What do you dislike about Userlike?

The software is fantastic, it wants to see the inclusion of slack and desktop. In order to assist with client interaction, Slack would enhance emplyoyee, worker interaction. It requires a lot of learning to get used to this user experience of projects for fresh support officers launched to Userlike, as it is not very intuitive; this needs improvement on

What problems is Userlike solving and how is that benefiting you?

Making better customer interactions with my business. CRM integration is also a excellent characteristic. The proactive chat version expands my website's capacity to also build stronger relationships. Some tourists began to ask answers and engage with the website now since I installed the Userlike widget, and as a consequence I improved my conversion rate. And for many companies, this is vital

Small Business (50 or fewer emp.)
Jun 15, 2019
 Source
Overall Rating:
5.0
VS
Viva S.
Managing Director
Share
"The best live chat has Userlike"
What do you like best about Userlike?

Userlike is a very good application. The control panel offers us very varied functions for equipment management, operators can interact with each other. Another thing that I love about this platform is that it is at the best price. Allows us offer excellent customer service, and offers us an external chat in which we can receive the questions of the users. Without a doubt the best

What do you dislike about Userlike?

They have not taken the initiative to make it compatible with mobile, a very weak point for me since sometimes I do not have my computer at hand and it would be very useful to use it from my mobile but other than that I do not have any kind of relevant criticism

What problems is Userlike solving and how is that benefiting you?

With this software, it improves the customer service of small businesses. Userlike improves the reception of customers and increases productivity by providing the best alternatives for provide support at the ideal time. The use of users as well as presents a opportunity to extract data and collect information

Mid Market (51-1000 emp.)
May 15, 2019
 Source
Overall Rating:
5.0
JR
Jalmari R.
Customer Services Agent
Share
"Simple and Effective"
What do you like best about Userlike?

Userlike setup was extremely simple to make. The Dashboard is obviously organized and the association with the Website works consummately. All visits are anything but difficult to utilize and the usefulness is incredible. It offers the scoring visit work which gives us input to improve the administration, gives us exact explanatory understanding relating the exhibition of our assistance work area bolster group and furthermore significant web traffic information. Userlike simple integration with different applications and great client support is a reward as well.

What do you dislike about Userlike?

I have not found any basic blemishes in the item. Userlike is a perfect instrument for our use.

What problems is Userlike solving and how is that benefiting you?

With the live talk Userlike we can offer live assistance; we can collaborate with our customers in a simple and snappier route without hindrances. Userlike enormously decreased the quantity of lost clients because of assistance work area specialists being disconnected. The point by point scientific input we get from customers has extraordinarily improved our business pipe and consumer loyalty level.

Mid Market (51-1000 emp.)
Apr 30, 2019
 Source
Overall Rating:
5.0
DA
Dolores A.
Customer Services Agent
Share
"Userlike Review"
What do you like best about Userlike?

The dashboard offers us capacities for group the executives, administrators can interface with one another. The capacity to join the help group in a similar domain, and this brings extra advantages, for example, consistency and improvement of collaboration. It additionally offers the scoring talk work, which gives us criticism to improve the administration. I can not help but rather notice that the portable form of Userlike works incredible and is versatile to various gadgets.

What do you dislike about Userlike?

I have not discovered any critical imperfections in the product. Userlike is an ideal instrument for our organizations use.

What problems is Userlike solving and how is that benefiting you?

Userlike improves client degrees of consistency by giving experiences into what the client needs, their purchasing patterns and the inconspicuous benefit openings that might be introduced. Utilization of Userlike additionally introduces a chance to information's and accumulate patterns and examples to all the more likely improve the client experience. Coordination with CRM is one extraordinary component as well. The proactive variant of talk broadens the capacity of my site to improve connections as well.