Userlike Reviews & Product Details

Packed with interesting features. Will need more time to explore

Short trial period. There is insufficient time to learn and apply

Automating customer conversations.

Easy integration to wordpress, just i need the key

I dislike the appearance of the UI of userlike site.

Just to talk with clients

It is a live chat with advanced features, easy to customize and easy to manage. Its interface is customer-friendly and its design is well optimized to provide the best customer service. It is easily integrated with other business applications and does not hinder the workflow.

I have no complaints about this software. Although some functions could be improved.

Its easy integration with our sales environment, makes this software a necessary tool for customer support.

i learn to improve the web page by the questions asked

Typing so fast.... i get stressed thinking that he customer is expecting fast answer

less and less booking via our own website

The interface for the customer is clean, modern and easy to use.

We had some issues integrating with Zendesk and our customers getting very 'internal' looking emails. Userlike support were unfortunately unable to help, so that is a bit of a problem. If that can't be resolved we wouldn't continue using it as the emails going to customers were not appropriate.

Live chat is definitely a great way to engage with customers immediately, and for customers to get immediate support. Definitely love offering live chat.

We need to find end users to do more testing

Some messages have not been translated in english

Multiple users to manage WhatsApp

Support. Routing option to different groups

linited in design funktions or I do not know how to do it. for ex. change name for groups

more support for ou clients. Less calls expected

Many different settings are possible and the chatbots can be controlled very well

Some connections are difficult to understand

We use userlike as a messenger center (live chat) for a virtual trade fair

Interface looks nice, staff is always there to answer a question

The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they do system maintenance (which is at a pretty bad time for us in NYC time) you need to make sure to log out ahead of time, otherwise your chats are left open with no one to ever respond. If it wasn't such a pain to change services, we would probably not stick with them.

NA

Great. userlike is an eaysy to use. Many companies will opt to try these user interfaces however it takes a lot of protocol to implement them. None to mention retraining all your employees.

Theres nothing I don't like about the user interface.

None

Graphic layout is nice and sleek. Easy to figure out how to get going.

Already getting bombarded (more than 1 a day) with upgrade requests and I haven't really had enough time to allocate and dig in.

Well, I don't realy know quite yet and am already leaning towards a different, paid option that won't chew up my time with these type of reviews.

It's an okay tool for the price. We couldn't determine what was it that it makes it any different from any other.

Not easy to navigate. The free version is almost featureless. Would recommend going with tawk.co instead.

We were testing it for sales purposes.

As Admin to change settings an after a view seconds the new conditions are usable

Chat settings. It is difficult to understand what for settings are used for the several chat messages for using the chatview

Easy to chat and good chat management possible.