Userlike Reviews: 4.4/5 — Solid Choice

We use userlike to conduct interviews for research. It’s easy for my students to set up the widgets and insert them onto a website or even into one of our online surveys. For participants, the process is seamless and they are familiar with other customer service chats so it is easy for them to figure out how to use the widget for an interview. It saves the transcripts making the data cleaning part of our research much easier.

I suppose for my students who are less tech savvy it can take them longer to figure out how to build a widget- but even then I can just build it for them and then they can still use it after it is built. I don’t like the login process. Because of the pop up window my password savers don’t recognize it and I am always forgetting my password and locking myself out. I also don’t like that you got rid of the login with Google feature. It’s also annoying that when I have trouble logging in I get an error in German that I have to translate in order to figure out the rules that my password needs to meet.

It helps us to have a way to interview participants online. It keeps participants anonymous and provides a secure chat-based method as an alternative to phones or video chats. We also use it to create a help window for people taking our online surveys and this has worked very well in terms of letting people contact us while filling out an online survey.

My customers can live chat at any time and I am notified with a chime. Easy to communicate back and forth.

I wish I had options to change the notification sound so that I know when a chat comes in (sometimes I think it's another site or app sound).

Userlike solved the problem of offering live chat on our website and for free. Customers have been happy to get their questions answered in real time.

Userlike was super-easy to implement. The customer support is very responsive, and the tool is easy to use.

Nothing, nothing, nothing, nothing, nothing

Instant engagement with potential clients. We have been able to address questions and clarify issues, leading to new business.

the tool is very easy to install and set up. not complicated.very simple.

in my opinion, it has too many setting options. of course, it gives you a lot of freedom, but it can also become quite confusing.

through userlike, we would like to answer customer inquiries much faster.

Concentrating all communication channels to one team. Huge saving of effort for the staff.

Pricing model could be more flexbile for customers between corporate and team.

Concentrating all communication channels to one team. Huge saving of effort for the staff.

Various functions, very simple and understandable. It is a very powerful tool at all and its helping us to get more leads through our website. Especially now during the time when shops are closed and the customers have more detailed questions. I like the fact that you are able to see what the user is typing before he finally sends the message. So you can prepare your answer during Live Chat. Therefore you are faster and the customer happier.

In the german version the templates are only in a politely adress.

Give our user a further way to get in contact with us, especially during the time of lockdown.

Die Userbility und den super schneller Support.

Es gibts nicht auszusetzen. Alles top. Bestens.

Wir wollen Userlike für unsere Homepage nutzen und per Widget auf unserer digitalen Event integrieren.

best user expirience and very simple pratice

I have recently started using it. For the moment there is nothing I don't like.

I am completely satisfied, there is nothing you can do for me. I am already so happy with your service

How easy it was to use and also integrate on the website

It once reset all my settings and I couldn't work out why

People can contact us live as they have questions, more likely conversion to sale.

Sehr gute Tutorial und der Support ist schnell und zuverlässig

Es wäre gut, wenn es die Möglichkeit gäbe, dass die Nachrichten über eine App auf dem Desktop eingehen würden, statt über den Browser.

Wir wollen gerade den ausländischen Interessenten die Möglichkeit geben, schnell ihre Fragen zu stellen.

Die Gratisversion zum Einstieg ist sehr gut. Eine echtzeit Unterhaltung mit sofortiges Feedback - sofortige Kundenbewertung! Wird sehr gut von den Interessenten angenommen.

Aktuell gibt noch keine Auffälligkeiten oder Störungen bei der Anwendung.

Wir lösen mit Userlike eher über Kommunikationsprobleme wie telefonisch. Die Auftragsquote ist überraschend gut. Ist ein gutes Tool zur Kundenbindung.

Faster conversation and reply without any delay of a single second.

as of now i didn't see anything to dislike about

we are solving customer support and sales

den Aufbau der Seite, die einfach Bedienung

es gibts nichts ander Seite, das mir bis jetzt nicht gefällt

Wir sparen uns unnötige Anrufe da viel per Chat beantwortet werden kann.

All of the leads generated in a short period of time.

I dislike how there is not an App. It would be SO handy to have Userlike on my mobile for when I step away from my desk.

Not all people like talking on the phone. People enjoy simple, FAST responses. So we are getting conversions that we would not get without this service.

The Setup was super easy and we are enjoying the free trial on our website.

Unfortunately the Analytics are not part of the cheapest subscription. Not even a few numbers.. it would be nice to see at least the overall number of chats and messages...

We are getting more information about the need of our customers and see how they navigate through our website.

communication with customers with a simple system.

nothing ... we are very satisfied with the chat tool so far.

we now have much faster contact with our customers and can deliver answers faster.

All good it is suitable for everyone that every r employee can get involved in the chat to admit customer satisfied words

All best have not found anything negative yet but are still in the test

Quick and easy contact with customers

Easy setup, great maintaining, supports german GDPR

There should be an additional pricing group

Keeping clients and interested people close to the website/company

I love the interface for the customers, really easy for them to use.

The admin is a little complicated compared to competitors

The solution we wanted was for customers to speak to us without email or telephone calls, but the benefits are its actually a lead generating machine!

Ease of use once set up, and seems more useable by our customers than other plugins

It was a little hard to set up initially

More customer interaction for things that they woudln't email about. Quicker first contact

There is an instant connection you're making with a possible sale.

Being logged out after inactivity. Or simply logged out.

Customer questions that are often a barrier to a sale.

this will be an initial review, before I have checked the software. so based on what I see, how i will get approached and how my gut feeling will react.

so far I'm not able to say anything regarding dislikes or likes

one benefit I realised, is the way of thinking. i was searching for a substitute term regarding naming customer support lines, aliases for tac support ect - and thats how I came across them.

The fact that I can interact with my viewers on my website, I don't lose my leads

Maybe a more user friendly way to set up the application

I dont lose my leads who visit my website I look much more professional

Der schnelle Kontakt mit dem Kunden. Man erreicht den Kunden genau in dem Moment, wo das Interesse am größten ist.

Eine Schnittstelle zu E-Mail Systemen wäre wünschenswert. Nicht als CSV sondern als pdf oder ähnliches.

Der Kunde kann anonym bleiben

Die zahlreichen Optionen zur Gestaltung des Chats aber auch die jeweilige Rollenzuweisung sind einfach erklärt und kinderleicht in der Handhabung.

Dazu gibt es nichts zu sagen, das Tool ist klasse.

Als Agenturanbieter für Online-Marketing-Lösungen ist es verständlich, dass potentielle Kunden Fragen zu den einzelnen Produkten haben. Mit Userlike haben wir eine Lösung gefunden, die Kommunikation als auch die Komplexität unserer Produkte zu minimieren.

super Benutzeroberfläche, einfaches Handling, guter Support

das tool sollte per app verfügbar sein, damit es mobiler nutzbar ist

Wir müssen die Kunden*innen zunächst an das Tool gewöhnen und sie darauf aufmerksam machen. Für die Zukunft wird der Chat ein wichtiger Baustein sein.

THE ICON ON THE SITE IS CLEAN AND WORKS WELL AND PROMPTS THE USER TO COMMUNICATE WITHOUT HAVING TO GO THROUGH A WHOLE LOT OF NONSENSE.

THE CARTOON IMAGES WHEN YOU ARE NOT LOGGED IN.

CLIENT COMMUNICATION AND THE ABILITY TO CHAT FREELY.

Very easy integration into website, plug and play, of course not 5min and sometimes you have to read the two installation tip sentences carefully, but for complete integration and operation into website max.30 min needed. Excellent support.

Not really much, sometimes tutorials could be more could be more explainable , but most is written in the mouse over text

Integration of a live chat into a WordPress based website. Operation very good for live interactions. Plan to integrate this in a wider range for a virtual exhibition with 20 widgets and 50 operators.

easy to install, good userguide and a german location

have not found anything yet, the system has run smoothly to this day

direct communication with customers

Simple layout, easy to use & integrate into your website, excellent customer support

Nothing as yet, I am new to these systems but found userlike to be extremely user friendly and straightforward to use

Its increased my potential to hear from customers in real time whilst on the website