Userlike Reviews & Product Details

We like best that Userlike is easy to use and very customer friendly. It increases conversions from our website, since visitors can directly interact with us.

The WhatsApp connect feature is just with the package "corporate" available.

Direct interaction with our customers. As a B2B start-up we have challenges in educating the our potential customers, and with the help of the userlike chat-widget we can handle easy requests and the first questions they might have.

Language options...branding colors and of course nice UX...great onboarding process. No big issues

Appearance was difficult to get to but finally resolved by email I have received

Customer experience

I love the amount of informations i receive from new customers using the chat through our webpage. The simplicity of installing in our running system is stunning. The Userlike team is very fast in responding.

I have no idea...everything is fine for our purposes.

Customer care is important for every Start-Up and running business. Benefits are quick response time, look and feel and satisfied customers.

Für zahlreiche Shop- und Content Management Systeme existieren bereits fertige Extensions/ Plugins zur einfachen Integration. Die Anwendung ist weitestgehend selbsterklärend. Die eigentliche User-Interaktion ist ein Highlight. Mit einem Akteur und eingeschränkten Gestaltungsmöglichkeiten (die für uns voll ausreichen) ist das System kostenfrei zu nutzen. Aber auch die kleinste kostenpflichtige Version bietet auf den ersten Blick ein gesundes und faires Preis- / Leistungsverhältnis. Für uns die beste Software auf dem Markt.

Da die Integration noch nicht sehr lange zurückliegt und bislang nichts negativ aufgefallen ist, bleibt dieser Teil aus technischer Sicht leer. Allerdings fehlt uns eine Text-Vorlage für die Datenschutzerklärung. Diese sollte von Userlike zur Verfügung gestellt werden.

Unser Shop verfügt zum Teil über erklärungsbedürftige Produkte. Dank des (proaktiven) Chats kommen wir jetzt schneller ins Gespräch - ein Medienbruch bleibt aus.

The program and interface is easy to use, set up, and maintain. It allows for ease of access from where ever our staff may be working as we often work remotely. The mobile version has been especially helpful to our overseas clients who can reach us quickly and without needing to parked at a workstation.

The only draw back is having to login to delete past chat sessions. It is easy to do, just a little inconvenient at times. Especially if you are on the more budgeted plan where you have to constantly ensure that the resolved chat sessions are canceled to allow the "free" chat locations to become available.

We were looking to have better access to our online visitors who had questions and didn't want to email or pick up the phone to call. It allowed for fast response and direct answers tot heir questions in a very timely manner. Seeing how we can instantly solve problems that otherwise go unasked, unsolved, or even forgotten, has enabled us to scoop up some otherwise possibly lost revenue. In our industry some of the terminology we use that we consider generic, needs a little explanation to the customer whop is trying to figure out what to order. This allow us to solve those issues in real time.

We use chats in all our projects. We already have experience with various tools chats and certainly userlike is one of the best in the market. It has many features and integrations needed to get results online. We are very pleased with the use of userlike.

Few things, I miss more integrations ...

We got a chat tool, simple to use and easy to integrate with other solutions. Thus, we automate compliance and control of our customers.

I love how well it works. I've never had any complaints about the speed or response time. I love that both of my businesses integrated easily into the one account.

I don't have very much I don't like with the product. If I had to choose something maybe just a little more customization options that are included with the free setup.

I've discovered people prefer to chat online about questions they may have about the services I provided as appose to calling. They seem more comfortable with it.

It's amazing how Userlike can be customized in style and function. Beautifully designed, and simple to install and setup.

Nothing, we're very happy with the use of this tool so far. After considering 10 different competitors we're confident to say that we have made the right choice.

Our clients need to regularly communicate with us. Previously we were doing it via email or phone. Userlike has made the process much easier. Now we can talk to our website visitors, convert more leads, and keep customers happy.

The option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features.

There is not much to dislike. It is very simple and easy to use after a few times. There is definitely room for improvement that I believe could excel this company. If there was an app where I could access the chats from my phone, that would bring it to a whole other level.

The ability to engage with guest without having to speak with them. Although phone access is better, we allow customers who don't want to make a call, to still communicate with us via chat. And it is instant, where emails can get lost or people forget to reply. It brings a premier service to your website when you have chat as an option.

Integrates directly with Pipedrive, Slack to make sure everyone's aware of conversations and prospect flow.

Requires having the chat panel active (from what I can see)

Direct contact from website visitors without requiring email/contact form. Can answer prospect questions quickly and convert them to leads.