Userlike Reviews: 4.4/5 — Solid Choice

Userlike is easy too use and integrate in Homepages

I didn't find implementation video guides so far.

We want to improve process time and reachability for our clients

We have been using Userlike ever since launching our new website and it is exactly what we were looking for. You can adjust just about every part of the plugin to your needs. It is easy to use for our staff. Whenever we have questions userlike support is always quick and helpful.

There is literally nothing we dislike about userlike so far.

We want to offer our clients quick answers to whatever questions they might have. In the past we have been writing a lot of emails with clients. Ever since using userlike much of that work load has been shifted to live chat which is way quicker to work for our staff.

Userlike is very user-friendly. There are many setting options for different chats. Integrating the live chat into one's own website was possible without any programming knowledge. Very nice and courteous support.

So far, I have not been able to detect any negative functions.

Userlike makes it possible to get in touch with customers quickly and directly. Customers are grateful for the possibility to start a live chat. The option is gladly used.

Intuitive when someone sends a message, I get it instantly and can interact ones they required support

Make users login with a name and provide email for follow up

Interaction with user who require support on my website

You can always ask questions and get very fast, precise answers.

The chat system might be designed more with sales in mind. I come from a different field and would be happy if I had the feeling that this is included as well. But I have a good feeling I could make this work anyway.

online accessability

Its classy but straightforward appearance perfectly matches our website. It makes it possible for us to get connected with our customers whenever and wherever. Thank the great userlike team for designing such an amazing product. Give you a like!

nothing. if i have to say one, that is, i have to keep log in, otherwise I couldn't receive instant messages.

It helps us to keep in touch with our potential customers. Through the conversation page, we could know which products interest them. It improves our work efficiency.

Schnell und übersichtlich in der Einrichtung und Betrieb

Bisher noch nichts. Wir befinden uns in der Testphase und noch vor der Entscheidung über den Einsatz

Umwandlung von Kontakten in konkrete Leads, schnellere Information der Kunden

easy to handle, easy for the client to use, perfect communicator

there is nothing to dislike, really nothing

benefits are definitely to encourage more clients getting in contact

has many setting options and a stylish design (backend and frontend)

the price is too high, packages are also intended for large companies, what about the small ones that only have 1 or 2 employees?

direct contact with customers

Very clean and structured UI / UX, easy to embed into site, deep configuration possibilities

Routing features only available in higher pricing plans

Offer a direct communication channel for the website users to the sales or support team.

Easy to integrate to site, the backend is very functional. Also the auto message option is a great tool while you are offline.

so far there is nothing to dislike, all works properly.

with Userlike I can contact the visitors immediately and they honour it very much. we got great ratings.

The possibility to speak with our client and give due attention in real time.

I have not to say that I don't like it. For now, it is working just fine.

We didn't have someone available all the time to answer the inquiries on the website. It helped a lot.

The simple structure of it, its really easy to use.

Nothing came up to my mind yet, so im going to edit this one if i find something that i dislike

Gaining more traffic on my main webpage

Quickest integration into Wordpress ever

Complex settings for Operators and Themes

Contacting customers on a virtual fair, staying in touch with website visitors

Userlike is a powerful chat tool. Easy handling and with a high level of user acceptance

There is nothing what we don´t like. Use the trial version for a first test at your website.

Direct communication with our potential customers. FAQ chats regarding technical details.

Für die digitalen Ausbildungsmessen ist userlike eine sehr gute Option um mit den Bewerbern in Kontakt zu treten. Die Einrichtung und die Bedienung ist wirklich sehr einfach und intuitiv. Der Support ist bei Fragen rund um userlike sehr hilfsbereit und außerdem sehr schnell.

Leider kann bei userlike nach der Testphase nur ein Widget weiterverwendet werden.

Wie oben bereits beschrieben verwenden wir userlike für die digitalen Ausbildungsmessen.

Die einfache Handhabung sowohl für die Rollen im Messagecenter als auch für den Hilfesuchenden

Aktuell haben wir keine nennenswerten Punkte

Wir möchten die hohe Zahl von Anfragen direkt über den Chat beantworten können

Everything is in german and easy to understand and use. Widget is easy to customize.

Message center could be more clear. To many options at all for me. When Login failed (any user) account is blocked, but no information how long. There is only the message: Wait a little bit and try again.

We are even more easy to reach now! Easy support for customers

Die sehr schnelle und unkomplizierte Einrichtung war in kürzester Zeit ausgeführt.

Bisher ist mir nur aufgefallen, dass die Sprachen und englische tlw. etwas vermischt sind.

Wir wollen Kunden auf bestimmten Landing Pages direkt ansprechen und so zu einer Aktion führen.

Die einfache Integration in unser System und die intuitive Bedienung.

Die zufällige Verteilung von Anfragen/Chats auf die Bediener.

Anrufe von Kunden werden weniger.

Making it easier for customers to contact us

Didn't dislike anything about it, it was great to use.

There wasn't a problem to solve. Benefits are being able to have a quick way to communicate with customers

Free and easy setup and start. Pay when you expand. Nice logic and desig.

We cannot use the service, because our customers are mostly "Norwegian".

Easy way of communicate with customers without more expensive solutions like Microsoft etc.

The user guidance and the structure of the tabs is very clear and logical. It is very nice that almost every change in the settings is displayed directly.If you do need help, it is very quickly provided by the very good tutorials, the chat or the direct personal contact.

We are only testing very intensively for a week. However, we have not found any weaknesses or shortcomings in this time. I assume that it will stay that way.

We can get in direct contact very quickly and establish a certain commitment. It is also possible to quickly build trust in the capabilities and skills of our employees.

Im Vergleich zu vielen System der Mitbewerber verfügt Userlike über ein intuitives und leicht zu verstehendes Interface.

Nachdem das Preismodel auch in den kleineren Paketen den WhatsApp Channel umfasst, gibt es keine Punkte mehr zur Beanstandung.

Wir bilden über Userlike die direkte und schnelle Kommunikation mit den Kunden ab.

easy to use, integration of other communication channels. it feels very smooth when "chatting" with customers and since we are within the area of ecommerce it come very handy to drop the potential customer links and so on. in order to help them find their way.

puh, honestly there were some thing in the past, i am trying to think of. however they seem continuously to improve their software and listen to their users and customers.

helping customers on our website with specific answers, guide them through their online shopping process and also help them to find their suitable or desired product.

Nice Chat App and it is easy to integrate

Nothing and we are now looking forward to the next test period

Direct contact to website visitors

Die Anpassungsfähigkeit und das Message Center.

Bislang gibt es nichts, was nicht gefällt

Website-Besuchern bei ihrem Besuch mit Hinweisen und tipps zur Verfügung zu stehen

We've only been using it for a week or so, we found it very simple to get started. Most of the default options worked well and we've tweaked a few things - it was easy to find the various settings we needed to change the auto-response messages. We have also looked at a competitor's product and much prefer Userlike - the ways of setting up auto-response when operators are offline is much simpler with Userlike. We weren't sure how many customers would choose to use it, but we've had a number of enquiries each day so will look to add more agents and keep improving our setup.

The alerts being in the browser/Windows notification system means they are getting lost in amongst others. There's a useful article on the help page about different alerts though and we'll look into these options.

We're allowing customers to contact us via chat for the first time, this will almost certainly be a good option for those on a mobile, as well as some from laptops. Hopefully we've extended the number of customers who can easily reach us.

The clear chat functions and setting functions

Since it is very extensive, you have to spend a few minutes learning the ropes. But that went very quickly.

The fast and direct contact with all customers and new users

The user interface is intuitive and modern. Just what our customers need. It fits nicely into our product.

A public register for open/outstanding bugs/improvements would help.

Provide chat support for our customers.