Yes, Userlike offers a free plan with core features at no cost. Paid plans are available when you need additional capacity, advanced features, or team collaboration. See the pricing section on this page for a full breakdown of each plan.

Is there a free trial for Userlike?

Yes, Userlike offers a free trial so you can evaluate the product before committing to a paid plan. Trials typically include access to the full feature set for a limited time and do not require payment details to start.

Does Userlike provide an API?

Yes, Userlike provides a developer API that lets you integrate it with other systems, automate workflows, and build custom connections. API documentation and access details are available directly from the vendor.

How much is Userlike?

Userlike pricing ranges from $100.00 to $320.00/month. See the full plan breakdown, per-seat costs, annual discounts, and what's included in each tier on the Userlike pricing page.

Userlike

Chat with customers effortlessly

4.4

( 453 )

by Userlike UG

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Userlike Reviews: 4.4/5 — Solid Choice

Userlike Overview

What is Userlike?

Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.

Company	Userlike UG
Year founded	2011
Company size	51-200 employees
Headquarters	Cologne, North Rhine-Westphalia, Germany
Social Media	Linkedin \| Twitter

Userlike Categories on Findstack

Social Customer Service Software

Conversational Support Software

Chatbots Software

Conversational Marketing Software

Userlike

Product Details Pricing Features Media

Pricing not provided by vendor

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Userlike Product Details

Capabilities	API
Segment	Small Business Mid Market Enterprise
Deployment	Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support	24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training	Documentation
Languages	English

Userlike Pricing

See all 4 Userlike Pricing Plans

Userlike Features

Agent Collaboration

Agent Performance Analytics

Audio and Video Chat

Automated Responses

CRM Integration

Canned Responses

Chat Encryption

Chat History

Chat Routing

Chat Tags

Chat Transcripts

Chat Transfer

Chatbot Integration

Co-Browsing

Custom Branding

Customizable Chat Widgets

Email Integration

Feedback Collection

File Sharing

Mobile Compatibility

Multi-language Support

Offline Messaging

Proactive Chat Invitations

Queue Management

Real-Time Chat

Social Media Integration

Typing Indicators

Visitor Analytics

Visitor Information Dashboard

Visitor Tracking

Userlike Media

Popular comparisons

Compare Userlike with other popular tools in the same category.

Zoho SalesIQ vs Userlike LiveChat vs Userlike Smartsupp vs Userlike Freshchat vs Userlike SpatialChat vs Userlike Intercom vs Userlike Avochato vs Userlike JivoChat vs Userlike Olark vs Userlike Chatter vs Userlike Helpshift vs Userlike ManyChat vs Userlike HelpCrunch vs Userlike Gist vs Userlike tawk.to vs Userlike Zendesk Chat vs Userlike Pure Chat vs Userlike LiveHelpNow vs Userlike CometChat vs Userlike Provide Support Live Chat vs Userlike

Disclaimer

Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.

Last updated: May 24, 2026

453 Userlike Reviews

4.4 out of 5

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Small Business (50 or fewer emp.)

Apr 13, 2021

Reviewer Source

Overall Rating:

5.0

Verified Reviewer

Founder

"Very user friendly product, easy to integrate into website and use the backend. trully recommended."

What do you like best about Userlike?

Easy to integrate to site, the backend is very functional. Also the auto message option is a great tool while you are offline.

What do you dislike about Userlike?

so far there is nothing to dislike, all works properly.

What problems is Userlike solving and how is that benefiting you?

with Userlike I can contact the visitors immediately and they honour it very much. we got great ratings.

Small Business (50 or fewer emp.)

Apr 12, 2021

Reviewer Source

Overall Rating:

5.0

André G.

Sales And Marketing Manager

"Very useful tool for the website."

What do you like best about Userlike?

The possibility to speak with our client and give due attention in real time.

What do you dislike about Userlike?

I have not to say that I don't like it. For now, it is working just fine.

What problems is Userlike solving and how is that benefiting you?

We didn't have someone available all the time to answer the inquiries on the website. It helped a lot.

Small Business (50 or fewer emp.)

Apr 01, 2021

Reviewer Source

Overall Rating:

5.0

Verified Reviewer

Founder

"This is the best chatbot I've ever used!"

What do you like best about Userlike?

The simple structure of it, its really easy to use.

What do you dislike about Userlike?

Nothing came up to my mind yet, so im going to edit this one if i find something that i dislike

What problems is Userlike solving and how is that benefiting you?

Gaining more traffic on my main webpage

Small Business (50 or fewer emp.)

Mar 30, 2021

Reviewer Source

Overall Rating:

5.0

Sergej B.

It Department Manager

"Great extention for our website! Customer friendly and well featured!"

What do you like best about Userlike?

Quickest integration into Wordpress ever

What do you dislike about Userlike?

Complex settings for Operators and Themes

What problems is Userlike solving and how is that benefiting you?

Contacting customers on a virtual fair, staying in touch with website visitors

Small Business (50 or fewer emp.)

Mar 24, 2021

Reviewer Source

Overall Rating:

5.0

Verified Reviewer

Founder

"Powerful product and easy to handle"

What do you like best about Userlike?

Userlike is a powerful chat tool. Easy handling and with a high level of user acceptance

What do you dislike about Userlike?

There is nothing what we don´t like. Use the trial version for a first test at your website.

What problems is Userlike solving and how is that benefiting you?

Direct communication with our potential customers. FAQ chats regarding technical details.

Mid Market (51-1000 emp.)

Mar 22, 2021

Reviewer Source

Overall Rating:

5.0

Verified Reviewer

Founder

"Für digitale Ausbildungsmessen eine sehr gute Option!"

What do you like best about Userlike?

Für die digitalen Ausbildungsmessen ist userlike eine sehr gute Option um mit den Bewerbern in Kontakt zu treten. Die Einrichtung und die Bedienung ist wirklich sehr einfach und intuitiv. Der Support ist bei Fragen rund um userlike sehr hilfsbereit und außerdem sehr schnell.

What do you dislike about Userlike?

Leider kann bei userlike nach der Testphase nur ein Widget weiterverwendet werden.

What problems is Userlike solving and how is that benefiting you?

Wie oben bereits beschrieben verwenden wir userlike für die digitalen Ausbildungsmessen.

Enterprise (> 1000 emp.)

Mar 18, 2021

Reviewer Source

Overall Rating:

5.0

Anika K.

Marketing Consultant

"Super anwenderfreundliches Tool"

What do you like best about Userlike?

Die einfache Handhabung sowohl für die Rollen im Messagecenter als auch für den Hilfesuchenden

What do you dislike about Userlike?

Aktuell haben wir keine nennenswerten Punkte

What problems is Userlike solving and how is that benefiting you?

Wir möchten die hohe Zahl von Anfragen direkt über den Chat beantworten können

Small Business (50 or fewer emp.)

Mar 10, 2021

Reviewer Source

Overall Rating:

5.0

Mirjam K.

Vertriebsmitarbeiter

"Easy to use. Whole website available in german. Many options in settings. Clear recommendation!"

What do you like best about Userlike?

Everything is in german and easy to understand and use. Widget is easy to customize.

What do you dislike about Userlike?

Message center could be more clear. To many options at all for me. When Login failed (any user) account is blocked, but no information how long. There is only the message: Wait a little bit and try again.

What problems is Userlike solving and how is that benefiting you?

We are even more easy to reach now! Easy support for customers

Small Business (50 or fewer emp.)

Mar 10, 2021

Reviewer Source

Overall Rating:

5.0

Verified Reviewer

Founder

"Einfache und schnelle Integration"

What do you like best about Userlike?

Die sehr schnelle und unkomplizierte Einrichtung war in kürzester Zeit ausgeführt.

What do you dislike about Userlike?

Bisher ist mir nur aufgefallen, dass die Sprachen und englische tlw. etwas vermischt sind.

What problems is Userlike solving and how is that benefiting you?

Wir wollen Kunden auf bestimmten Landing Pages direkt ansprechen und so zu einer Aktion führen.

Small Business (50 or fewer emp.)

Mar 10, 2021

Reviewer Source

Overall Rating:

5.0

Florian T.

E Commerce Management

"Anwenderfreundliches und intuitives Tool! Ein echter Vorteil für unsere Kunden!"

What do you like best about Userlike?

Die einfache Integration in unser System und die intuitive Bedienung.

What do you dislike about Userlike?

Die zufällige Verteilung von Anfragen/Chats auf die Bediener.

What problems is Userlike solving and how is that benefiting you?

Anrufe von Kunden werden weniger.

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