Userlike Reviews & Product Details

The integration worked in no time. The simple userinterface makes it possible to more or less start right away.

So far we have nothing found what we dislike

The direkt user Support. We now have much more support request then before.

Man kann schnell und ganz einfach mit seinen Kunden kommunizieren, einfach genial!

Da ich das noch ausprobiere habe ich noch nichts negatives feststellen können

Wir beraten Kunden in Sachen Telekommunikation, Festnetz & Internet sowie Mobilfunk

Smuk design og æstetisk opsætning. Let overskueligt og behageligt. Som virksomhed har man et stort behov for at nå ud til slut kunden, hurtigt, let og elegant. Der opfylder de behovet til maksimalt tilfredstillelse.

Det eneste minus der kan nævnes er at prisen er en smule høj i forhold til andre lignende produkter. Man skal ikke lade sig afskrække, da man hurtigt finder ud af at det er alle pengene værd.

Det hjælper mig med at nå mine relationer med mine kunder hurtigere og effektivt. Kunden kan få svar hurtigt, hvilket er banebrydende for min virksomhed.

Userlike is very easy to use. We quickly learnt how to use, implement and maintain the software. All we needed to do is to read the best practices. The features are explained very well. We managed the setup completely independently and started our first chats on our website very soon. The chats work smoothly in practice. We have had very good experiences with it.

Userlike is very clearly arranged. We have only one suggestion: the offline messages are a little hidden. If you do not actively check to see if a message has been received, you can quickly miss the latest news. Here, a visual mark on the dashboard or a mark in the "Messages" field might be desirable.

We are software engineers, producing an ERP software for online trading. It is called reybex (www.reybex.com). At the moment, we have set up Userlike on our website to answer questions about the software. Now we work on an integration of Userlike into our software. The advantage is that we can channel support requests directly to trained personnel and to give responses very quickly.

Wir wurden super gut beraten bei all unseren Fragen. Die Einbindung in unsere Webseite ging rasend schnell und innerhalb von kürzester Zeit waren wir online. Ein bischen haben wir mit den Einstellungen rumgespielt, das User-Feedback eingebaut und sind nun seit 14 Tagen erfolgreich online und sehr sehr zufrieden.

Das Chat-Fenster ist recht groß, ansonsten alles super.

Wir können Kunden schon im frühen Stadium einer Software-Auswahl kontaktieren und den persönlichen Kontakt aufbauen. Das hilft uns extrem weiter.

I was searching for chat software for a long time, and I did try several software packages before I discovered Userlike. The Userlike software is working like a charm. The widget is looking good, and it can be customized depending on the website you use the widget. As I use the software in a different language like English, I thought I needed to translate some sentences, but that wasn’t required at all. The software is working great in every language. All the options you would like in a chat software is available with Userlike. I did find all the possibilities in other software that cost a lot more as Userlike. I pretty like the price quality of this software.

I can’t find any negative about this software.

Support and e-commerce for customers.

Userlike won us with its intuitive backend structure and simple handling. Since the company is based i Germany we don't have to worry about data privacy or other issues. Userlike's features cover everything we need and more! Since we run with them we have enhanced our customer support and reduced time per support request.

I find that the size of the chat window can't be configured is a pity. Apart from that there is nothing to dislike.

We provide real-time support for our clients having technical concerns or needing guidance through our backend. We are fully convinced that Userlike is a big plus for our product and enriches the service a lot.

I have tried many other products, non of them are the complete package as this one. Professional, easy to use, beautiful, functional. It has all the features you would need.

Lack of mobile support (App), otherwise great.

Customers can contact me at any time.

Hi there at userlike, great to finally find a tool that works for user and support chats. it works right out of the box, is easy to set up and personalize, our visitors love it. keep up that great work. - easy setup - super easy integration in WP - attractive design

So far, we did not come across anything we did not like. Maybe some points like the length of the title, but nothing important

Our services may need some explanation, userlike meets this visitors` need by offering a simple way to address our team.

Was very easy to get setup and allows me to be offline and still accept messages

Would be great if there were more options for customisation

Customers have more trust in our website / platform when they see a LiveChat option. It also helps us to capture the attention of customers that might navigate away