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Zendesk Chat
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
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Reviewer's Segments
Insufficient data to show segment split
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
13
- Aircall
- Calendly
- Dropbox
- Dropbox Business
- Duda
- Freshdesk
- Freshsales
- Gmail
- Helpdesk
- Intercom
- Loom
- Microsoft Excel
- Pinecone
- Pipedrive
- Shopify
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- WooCommerce
- Zowie
Total integrations:
9
- Aircall
- Calendly
- Dropbox
- Dropbox Business
- Duda
- Freshdesk
- Freshsales
- Gmail
- Helpdesk
- Intercom
- Loom
- Microsoft Excel
- Pinecone
- Pipedrive
- Shopify
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- WooCommerce
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Help Desk Software, Customer Self-Service Software, Social Customer Service Software, Conversational Support Software, and Chatbots Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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