Zendesk Chat vs JivoChat

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JivoChat Logo

JivoChat

4.8
(47)
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
JivoChat Logo
JivoChat
Starting at:
$19.00/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
JivoChat Logo
JivoChat
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their nee... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
JivoChat
View 5 images
JivoChat Screenshots
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
JivoChat Logo
JivoChat
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$0.00
/ month
Professional
$19.00
/ month
Enterprise
Contact Us
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
JivoChat Logo
JivoChat
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
JivoChat Logo
JivoChat
Small Business
34.04%
Mid Market
65.96%
Enterprise
0.0%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
JivoChat Logo
JivoChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
JivoChat Logo
JivoChat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JivoChat Logo
JivoChat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 15
  • Aircall
  • Bitrix24
  • Builderall
  • Dropbox
  • Dropbox Business
  • Drupal
  • Duda
  • Gmail
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Squarespace
  • TeamViewer
  • Ucraft
  • WhatsApp Business
  • Wix
  • Zapier
  • Zendesk Support Suite
  • Zoho CRM
  • Zowie
JivoChat Logo
JivoChat
Total integrations: 14
  • Aircall
  • Bitrix24
  • Builderall
  • Dropbox
  • Dropbox Business
  • Drupal
  • Duda
  • Gmail
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Squarespace
  • TeamViewer
  • Ucraft
  • WhatsApp Business
  • Wix
  • Zapier
  • Zendesk Support Suite
  • Zoho CRM
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
JivoChat Logo
JivoChat
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
JivoChat Logo
JivoChat
  • By JivoSite Inc.
  • Located in Wilmington, Delaware, United States
  • Founded in 2012