Zendesk Chat vs Olark

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Olark

4.3
(223)
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5.0
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Olark Logo
Olark
Starting at:
$29.00/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
Olark Logo
Olark
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Olark
View 5 images
Olark Screenshots
Olark screenshot 1
Olark screenshot 2
Olark screenshot 3
Olark screenshot 4
Olark screenshot 5
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Olark Logo
Olark
Free trial available
Free plan available
Billing type Recurring Subscription
Full-featured live chat
$29.00
/ month
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Olark Logo
Olark
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Olark Logo
Olark
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Olark Logo
Olark
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Olark Logo
Olark
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Olark Logo
Olark
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Aircall
  • Desk.com
  • Domain.com
  • Dropbox
  • Dropbox Business
  • Duda
  • Front
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Kissmetrics
  • Loom
  • Microsoft Excel
  • Nimble
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • SnapEngage
  • TeamViewer
  • Thinkific Plus
  • WhatsApp Business
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Olark Logo
Olark
Total integrations: 19
  • Aircall
  • Desk.com
  • Domain.com
  • Dropbox
  • Dropbox Business
  • Duda
  • Front
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • Kissmetrics
  • Loom
  • Microsoft Excel
  • Nimble
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • SnapEngage
  • TeamViewer
  • Thinkific Plus
  • WhatsApp Business
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Olark Logo
Olark
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Olark Logo
Olark
  • By Olark
  • Located in Ann Arbor, Michigan, United States
  • Founded in 2009