Olark Reviews & Product Details

I like that it's in real-time, you can see what the guest is looking at, and the short cuts make chatting very easy.

After 5 minutes if you have not responded to a chat it puts you away.

Since I am in sales, it helps us engage guests that would normally be surfing the web. I get commission only on calls over the phone, so I can disrupt their online booking by offering to answer questions over the phone.

It is very user friendly. Very bright and colorful. I love the shortcuts ability!

I do not like that I can be logged out if I have not spoken to a customer within 5 minutes. If there was an additional notification sound or pop up that would be convenient.

We are able to turn passive clicks on our websites and convert them to bookings.

Integrates with our website and is immediate connection to problem solve or answer questions to our clients.

Sometimes there is a slight outtage and they let you know but I wish the notification were a bit bigger.

We use this daily for tech support and simple questions. Billing, tech, help articles, simple questions. Bugs and more. Customers don’t have to wait for an email to arrive and go back and forth. Mutually beneficial.

I like the friendly interface of Olark and the ability to track analytics easily.

As a business user, there really is nothing I dislike about Olark.

Providing service to customers who search products on our website. We answer any questions that they may have.

It is a great program, with lots to offer, and from what I have seen, the company is amazing to it's employees, which can effect the clients, since you can often tell based on customer service experiences. It allows us to keep track of all of our chats, as well as allows the guests to grade their experience. Plus it has generated a ton of new leads for us!

The only feature I wish existed was a way to put a chat on hold, or allow them to put their info in and let them know that someone will be with them momentarily, instead of getting multiple chats at once. We often have to all be offline to finish what we are doing, which doesn't allow the clients to use the chat feature. It would be useful for those companies, like us, the only usually have 2-4 people online at one time.

It helps us catch those guests who don't want to call in and talk to someone real. We are able to give our information at the click of a button, and then eventually get more leads out of it. We require at least their email address, so they also get put into our mailing system, which also helps to generate leads.

We implemented this in a day and it was SO easy to install. You can customize it a bit to match your branding. The customer's portal and the admin's portal is super clean and easy to use. It gets the job done.

Reporting is not extremely customizable. They just added send a photo, which is GREAT. I wish admins can send photos back, but I Think OLARK is working on this already. Other than that, I do not have many complaints.

Increasing conversion rates, reducing customer service emails and time, improving customer satisfaction with quick access to questions/answers.

I love how simple the system is to use and implement. It took us no time to get up and running and is such an amazing tool for our customers. Our Customers also love the quick easy solution for questions they have. If customers are on our website and have a question, they do not want any stumbling blocks on their path to purchase and this solves that issue!

We can’t easily transform a chat into our support system to create a ticket. Reporting is by extremely customizable either.

Olark helps us answer questions in real-time in order to lessen the path to purchase. We are able to convert our customers much quicker by removing stumbling blocks.

The platform is feature rich and keeps you informed of who you're communicating with.

There isn't much to dislike with the platform, but if I could change one thing, I'd add an app integration with my CRM so I don't have to have multiple browser tabs open. One for Olark & one for CRM.

General customer support from their PC or mobile browsers. End users can communicate directly with support staff to have a plethora of issues resolved; including sales information.

I love being able to reach out to my website traffic. It is an easy way to answer any questions and make a personal connection with people to retain them.

There is absolutely nothing I do not like about Olark. They let you customize your conversation box so you can make it according to your needs.

It helps businesses reach out to the website visitors.

It's easy to locate transcripts when needed

I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints.

locating duplicates cases of the same issues if a customer reaches out via Olark, we can resolve duplicate cases or help track old conversations to resolve new issues