Olark Reviews & Product Details

Easy to use great price, easy set up. Excellent

Admin views of live chat. Be able to see live chats as they are being sent

Customer satisfaction

I like the simplicity and how you can preset commands! Very easy to lean how to use and very user friendly. I have looked into many chatting tools and and very happy with Olark and will be continuing to use Olark

I think some of the rating questions could be better.

I have realized Olark brings in lead generation! Also the activity on our website has increased.

The ease of use and simple controls. All of my team members were able to pick it up without any training. The online portal is accessible from anywhere.

Honestly, it does exactly what we need it to do. There is nothing that I dislike that has impact on how we use the program.

We needed a way for our customers and prospect to reach our business at anytime and without any road blocks. Olark's chat solved that issue for us.

Olark is very simple and to the point. The setup is easy and most importantly the chat is easy to use for our staff. I like the integration with salesforce.

I would like to see more reports within Olark. I would also like to see some more custom options with fields and syncing those fields to Salesforce.

We are trying to provide high visibility to our potential students and connecting them to our staff. We are also trying to sync our students data to our saleforce CRM with easy. This integration works very well.

We've been running Olark for a year at this point and it's been trouble free. We came from another vendor and had nothing but issues. With support bases all over the world, Olark helps us balance workloads and communicate on backchannels easily and in real time. Very helpful. Reporting is a good start.

Not a lot to dislike. Perhaps more customization options to exactly match my site, but that's a big ask.

With support bases all over the world, Olark helps us balance workloads and communicate on backchannels easily and in real time.

How easy everything is. Installation on the site is super quick as is setup and changes. Adding new team members is fast, as is monitoring conversations. If you have a small-ish team you want engaged on chat, you should 100% use this tool. If you have bigger teams (10+) then read other reviews because I haven't used the teams feature yet. But considering how easy everything else is on Olark, I would be surprised if teams is any different.

Nothing. I really love this tool. If there's an improvement I would make, it's to make finding various settings a bit more intuitive. They aren't always where you'd expect to find them and there's no quick search to figure out it. It's not a drama though - just adds a couple clicks while you look for it.

We want to make sure we can answer customer questions as they have them. Olark helps us do that in real time. It helps us engage customers at the exact moment they are considering our product.

Olark is very easy to use and the front face is very nicely designed.

There is nothing that I dislike about Olark.

I am solving customer support issues.

Very easy to implement and modify to fit your website.

We do not have a team member monitoring 24/7.

We strive for excellent customer service which means immediate response when possible. Olark Chat gives us this capability.

Reporting, ease of use, people can leave messages while we are away

how it saves people and conversations in the website.

we've gained lots of leads. people like to speak with someone live right away rather than waiting for a call back.

Very easy to set-up and integrate on your site.

Honestly, there's not anything I dislike about Olark.

We wanted to give site visitors an option to communicate with us and ask questions without submitting an email.