Olark Reviews & Product Details

Quick notifications via email when someone leaves a question or inquiry about our website

Plenty of SPAM Bots can operate the form and get by, but that's not to big a deal.

Customers and Clients reaching out to us when we are away from the website and during off-peak hours. Chat-to-Email works great and we can respond via email vs having to sign into the site to respond.

Easy to understand interface. Great introduction to chat support.

There were several instances of okay being down, much so customers accused us of lying about or chat support hours.

Connecting in real time with customers. Quicker solutions without the as immediate pressure of over the phone support.

Their customer service is amazing. Whenever they mess up or it fails( which isn’t often), they always reach out and let us know and try to fix it as soon as possible. It’s really user friendly and efficient

It would be nice if you could see more info on what the customer is doing. Also it’ll look like the customer is typing for a really long time when their not. If they could change that to where it says customer stopped typing or something that would be better

We deal with a lot of info and showing customers where links are on our website. It’s really nice because it’s very efficient and easy to use

I like the shortcuts Olark provides to deliver a quick response to the customer.

I dislike that it sends your message when you hit Enter. It's easy to send before you are finished typing your response.

Minimized calls we receive by answering customer questions via live chat. Customers appreciate the fast response to questions rather than calling or emailing in.

The interface on all pages is clean and well thought out. The controls are all extremely easy to manage as well.

The reporting is a bit difficult to play with and to export into our home grown system.

It allows us to handle multiple customers at the same time instead of being on the phone. It also allows us to freely pass customers to different agents which is a nice perk.

Olark has all of the functions you need to help customers quickly as long as you do not have a huge workload.

The aoftware seems to be down more often than I would like. Many times your 3 maximum customers turns into 1 for no apparent reason as well.

Having Live Chat is always a bonus for customers because they want their problem or question solved ASAP.

The simplicity of the product that provides a seamless user experience.

There's not much innovation within the product while the competitors who charge way higher, seem to be adding a new feature with time.

We used Olark for support within the product and engagement with users who came on our website. We were able to succeed solving both using Olark.

Easy to use and communicate with customers

Integration is kind of a pain and you need to use a third party app to utilize

It's helpful to quickly communicate with customers and either close sales or offer support

It's easy to use, and it's easy to implement. I think we were up and running within a week of buying the software.

It'd be nice to be able to attach files, as when we work with students, we often need to send them documents, so it'd be nice to do that via chat.

It's a great way to communicate. People don't always want to call or email, so this gives them another option. It's widely utilized.

Incredibly customizable, with an easy-to-use interface.

No native Windows app, which makes it hard to use some of the features that they only offer on web.

Giving customers an option for live contact with support representatives, in a format that is more efficient for the team to handle.