Olark vs Freshchat

Take a look at how Olark and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Olark scores 4.3 out of 5 from 223 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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Olark Logo

Olark

4.3
(223)
Freshchat Logo

Freshchat

4.5
(306)
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At a Glance
Olark Logo
Olark
Starting at:
$29.00/month
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Overview
Olark Logo
Olark
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Olark
View 5 images
Olark Screenshots
Olark screenshot 1
Olark screenshot 2
Olark screenshot 3
Olark screenshot 4
Olark screenshot 5
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Freshchat screenshot 1
Freshchat screenshot 2
Freshchat screenshot 3
Freshchat screenshot 4
Freshchat screenshot 5
Freshchat screenshot 6
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Pricing
Olark Logo
Olark
Free trial available
Free plan available
Billing type Recurring Subscription
Full-featured live chat
$29.00
/ month
See all pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
Olark Logo
Olark
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Olark Logo
Olark
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Olark Logo
Olark
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Olark Logo
Olark
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Olark Logo
Olark
Total integrations: 19
  • Calendly
  • Desk.com
  • Domain.com
  • Freshdesk
  • Freshsales
  • Front
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Helpdesk
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Kissmetrics
  • Nimble
  • Pagecloud
  • Pinecone
  • Shopify
  • Sitecore Experience Manager
  • SnapEngage
  • TeamViewer
  • Thinkific Plus
  • WooCommerce
  • Zapier
  • Zowie
Freshchat Logo
Freshchat
Total integrations: 9
  • Calendly
  • Desk.com
  • Domain.com
  • Freshdesk
  • Freshsales
  • Front
  • Google Analytics 360 Formerly Google Analytics Premium
  • Groove
  • Helpdesk
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Kissmetrics
  • Nimble
  • Pagecloud
  • Pinecone
  • Shopify
  • Sitecore Experience Manager
  • SnapEngage
  • TeamViewer
  • Thinkific Plus
  • WooCommerce
  • Zapier
  • Zowie
Top Alternatives
Olark Logo
Olark
See all alternatives
Freshchat Logo
Freshchat
See all alternatives
Company Details
Olark Logo
Olark
  • By Olark
  • Located in Ann Arbor, Michigan, United States
  • Founded in 2009
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010