Olark vs Helpshift

Take a look at how Olark and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Olark scores 4.3 out of 5 from 223 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Olark Logo

Olark

4.3

( 223 )

Helpshift Logo

Helpshift

4.3

( 379 )

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At a Glance
Olark Logo
Olark
Starting at:
$29.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
Olark Logo
Olark
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Olark
View 5 images
Olark Screenshots
Olark screenshot 1
Olark screenshot 2
Olark screenshot 3
Olark screenshot 4
Olark screenshot 5
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
Olark Logo
Olark
Free trial available
Free plan available
Billing type Recurring Subscription
Full-featured live chat
$29.00
/ month
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Olark Logo
Olark
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Olark Logo
Olark
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Olark Logo
Olark
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Helpshift Logo
Helpshift
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Olark Logo
Olark
  • Documentation
Helpshift Logo
Helpshift
  • Documentation
Integrations
Olark Logo
Olark
Total integrations: 19
  • AppsFlyer
  • Asana
  • Desk.com
  • Domain.com
  • Dropbox Business
  • Freshdesk
  • Front
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Groove
  • Highrise
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Kissmetrics
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Nimble
  • Pagecloud
  • Pinecone
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Sitecore Experience Manager
  • Slack
  • SnapEngage
  • SurveyMonkey
  • Thinkific Plus
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Helpshift Logo
Helpshift
Total integrations: 28
  • AppsFlyer
  • Asana
  • Desk.com
  • Domain.com
  • Dropbox Business
  • Freshdesk
  • Front
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Groove
  • Highrise
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Kissmetrics
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Nimble
  • Pagecloud
  • Pinecone
  • Playvox
  • Segment
  • SendBird
  • Shopify
  • Sitecore Experience Manager
  • Slack
  • SnapEngage
  • SurveyMonkey
  • Thinkific Plus
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
Top Alternatives
Olark Logo
Olark
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Helpshift Logo
Helpshift
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Company Details
Olark Logo
Olark
  • By Olark
  • Located in Ann Arbor, Michigan, United States
  • Founded in 2009
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012