Zowie Pricing Overview

Fast and visible results: - the process how Zowie works and boosts results; we’ve reached an automation rate of > 80% sooner than anticipated, with > 30% being handled entirely by chatbot and we do not stop on this, we go further with satisying results - interface is intuitive- we can find marjority of the data easily and create the automations without major hustle; we no longer have to spend a lot of days to building new automations and to come up with ideas

- there is a lot of very detailed data in analytics but would like to see more useful and accessible data to provide people with instant feedback; it has improved a lot but a first we needed to dig a lot to extract the data what we need

Zowie helps us to cover big % of the chats entirely but chatbot, without this we would need to have way much bigger capacity in our Customer Support department. We also can introduce and somehow advertise our products on LiveChat, share some discount codes with customers. Work is devided equaly and fairly between the agents which was very important to us.

Efficient and fast implementation Very professional team, that has managed to successfully address all our needs Intuitive and easy-to-use platform Focus on e-commerce-> preconfigured automations specifically for the industry

Managing chatbots across different markets with varying complexity of products and procedures is a bit challenging. Some minor missing capabilities related to Freshdesk integration

Zowie is helping deflect simple customer inquiries helping our agents focus more on tasks that add value for the customers and the business Having a good chatbot helps us implement our chat/channel strategy

Zowie works seamlessly with Messenger !!

The price is a bit high, but at the end of the day, you are saving

We can grow faster because Zowie takes care of our customers' questions

We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!

Minor inconveniences - Would love it if Zowie could operate on our ZD schedule vs setting manual off-hours in the dash, automating transcripts to members, but nothing major.

Like I mentioned above, Zowie is helping us solve for personalization of the member journey and hopefully increase conversion as well. A secondary goal would be to increase ticket deflection + cost per ticket.