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Zowie
The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.
4.7
(62)
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Zowie Pricing Overview

Zowie Pricing Plans
Zowie has not provided pricing information for this product. This is common practice for software sellers and service providers. Contact Zowie to obtain current pricing.
Pricing information for Zowie is supplied by the software vendor or retrieved from publicly accessible pricing materials.

Zowie Pricing Reviews

Mid Market (51-1000 emp.)
Jul 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zowie has made our work as professional and efficient as we've always wanted it to be"
What do you like best about Zowie?

Fast and visible results: - the process how Zowie works and boosts results; we’ve reached an automation rate of > 80% sooner than anticipated, with > 30% being handled entirely by chatbot and we do not stop on this, we go further with satisying results - interface is intuitive- we can find marjority of the data easily and create the automations without major hustle; we no longer have to spend a lot of days to building new automations and to come up with ideas

What do you dislike about Zowie?

- there is a lot of very detailed data in analytics but would like to see more useful and accessible data to provide people with instant feedback; it has improved a lot but a first we needed to dig a lot to extract the data what we need

What problems is Zowie solving and how is that benefiting you?

Zowie helps us to cover big % of the chats entirely but chatbot, without this we would need to have way much bigger capacity in our Customer Support department. We also can introduce and somehow advertise our products on LiveChat, share some discount codes with customers. Work is devided equaly and fairly between the agents which was very important to us.

Mid Market (51-1000 emp.)
Jun 14, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Finally a chatbot that works"
What do you like best about Zowie?

Efficient and fast implementation Very professional team, that has managed to successfully address all our needs Intuitive and easy-to-use platform Focus on e-commerce-> preconfigured automations specifically for the industry

What do you dislike about Zowie?

Managing chatbots across different markets with varying complexity of products and procedures is a bit challenging. Some minor missing capabilities related to Freshdesk integration

What problems is Zowie solving and how is that benefiting you?

Zowie is helping deflect simple customer inquiries helping our agents focus more on tasks that add value for the customers and the business Having a good chatbot helps us implement our chat/channel strategy

Small Business (50 or fewer emp.)
May 31, 2021
 Source
Overall Rating:
5.0
AG
Aleksandra G.
Event Manager
Share
"Zowie is awesome!"
What do you like best about Zowie?

Zowie works seamlessly with Messenger !!

What do you dislike about Zowie?

The price is a bit high, but at the end of the day, you are saving

What problems is Zowie solving and how is that benefiting you?

We can grow faster because Zowie takes care of our customers' questions

Mid Market (51-1000 emp.)
Jun 27, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Super impressed!"
What do you like best about Zowie?

We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!

What do you dislike about Zowie?

Minor inconveniences - Would love it if Zowie could operate on our ZD schedule vs setting manual off-hours in the dash, automating transcripts to members, but nothing major.

What problems is Zowie solving and how is that benefiting you?

Like I mentioned above, Zowie is helping us solve for personalization of the member journey and hopefully increase conversion as well. A secondary goal would be to increase ticket deflection + cost per ticket.