Zowie Reviews: 4.7/5 — Highly Rated

Great team of to the development of the tool. A creative approach, speed of action and a nice atmosphere make the cooperation run smoothly. It's good to have all your messages in one place. Automating customer inquiries works fine. A great tool.

Sometimes navigation in the panel is confusing.

Automation of customer inquiries. All news gathered in a simple panel for a Consultant.

Possibility to prepare reports and monitor automation processes.

At the moment, I don't see anything unhelpful.

Limiting email movement.

I really like zowie because it's so simple to use and everything is clear.

I don't have anything that I dislike everything is really simple.

Contact with our customers is so much easier.

Access to information which automations are most helpful and which are not and why. The ability to report user activity is also very helpful

Nothing comes to my mind. Everything works as it suppose to work.

Now I know exactly what information customers expect and how to provide it in the most accessible way. It helps with better and more effective interaction with the client

I recommend Zowie to other companies because of the simplicity and professionalism of people working in the Support and Customer Success teams. As I wrote in the title, Zowie is a "Rubik's cube" because its handling and use is simple, but it can work wonders, and you can have fun at the same time :))) Support teams are available all week long, in my opinion, this is the most important thing. Zowie was easy to implement and took half the time compared to other solutions on the market. The team is open to suggestions and implements a lot of ideas that come from users. It is worth noting here that they have a couple of qualified developers communicating in business and technical language.

I couldn't get a drink with all of them... <yet>

Most of the problems we report are of a business nature. The benefits of the solutions translate directly into sales results, service quality, and the limitation of human resources necessary for the processes operating inside the company.

- Best team! (amazing flow). - Always on time. - Always creative (without feeling 'let's do whatever'). - Verry pro-active. - Any technical issue was solved very fast. - The App is really easy to use.

Hym... nothing comes to my mind (after almost a year of cooperative).

It helps us to engage the consumers (contests etc.)

Zowie is very much user friendly app. Easy to work with!

hmm, difficult to think of any aspect to dislike :)

I created an excellent knowledge base thank to Zowie. It is definetely helping customers to receive information they are searching for!

Unlike all of the other chatbots out there, Zowie is build and designed specifically for customer support automation and it simply works. Unlike 99% of the chatbot solutions out there which are a nightmare to implement and hard to maintain and manage, Zowie couldn't easier to set up, it integrates into our customer support tools like Zendesk and Intercom and successfully automates the vast majority of our tickets

too many features, some I find less useful. It's a bit cluttered this way, probably remnants of old product versions

We are automating 70% of our support tickets with Zowie and it allows us to maintain rapid growth and internationalization without worrying about expanding the customer support team or compromising the user experience

Zowie automated technical and demanding heat pumps recommendation process - and made engaging conversation out of it :) Managing Zowie's modules and automations is very simple (even for average technical skills!); otherwise - Zowie's support team is always ready to assist and help.

Few (minor) technical issues - when occurred - were solved very fast. Zowie is tailored for our present needs. For now - no suggestions.

Done a great job in heat pumps branch. Took over initial steps of heat pumps recommendation and helped to generate leads. It also helped to understand common and repeating problems of our clients.

It is amazing to see how fast the Chatbot learns and recognizes phrases. Zowie was easy to get started with, is user-friendly, and customer service from the Zowie team is excellent.

There were no significant issues so far, but sometimes it's hard to navigate on the platform.

It helps us to respond fast to our customers' questions,

Collects messages from all channels, No need to use other services

Questions and answers keep coming back to customers

I connected with a lot of people on Facebook

The cooperation with the Zowie team is simply great. Setting up our chatbot was super easy, went quite quickly and we were able to integrate the chatbot on our website and go live after a short time. No matter what question we had, the team was there to help and advise us. After just a few days, we could see how well the chatbot worked. Our customers got answers to their questions super fast -> 24/7, a service we couldn't offer our customers before. We are happy to recommend Zowie and would start working with them again for sure.

For the moment, there is no point that we would consider bad. It's just a pity that the chatbot might sometimes add learning phrases to wrong automations. But we will find a solution for this as well.

Fast response to customer enquiries and fast transmission of information 24/7! Absolutely top. We ship our products worldwide. Therefore, requests also came in outside our business hours. A great service for our customers, so no one has to wait for a quick answer.

Okay, so we can talk about everything - about our new process and automations at any time. They try to implement all our ideas and help to deploy them. I feel like we can talk with them, hmm like friends and "by the way" working on our system - increase the effectiveness of our activities!

Sometimes, it's hart to naviget on the platform. I have to check many position to find the good one.

PROVIDE NEW AUTOMATISATION, integration with other platforms, branding

Very good contact with the team. Improving processes. Many possibilities o impotent ideas. They solve problems quickly answer questions. There is a nice and relaxed atmosphere at the meetings.

It's really hard to navigate on their app.

It helps us with faster responding to every message that is sent to us and also improves our reaction time.

Zowie is user-friendly, whole integration was fast and we saw results almost immediately. Zowie was easy to get started with, and their fantastic team supported us the entire time. Thanks to Zowie, we managed to automate 42% of our chat requests within a couple of weeks.

We are working together for more than six months now, and there were no issues or anything bad so far.

The biggest benefit is using one tool (one chatbot) for several languages. Thanks to Zowie, our internal team doesn't have to deal with repetitive questions.

Zowie works seamlessly with Messenger !!

The price is a bit high, but at the end of the day, you are saving

We can grow faster because Zowie takes care of our customers' questions

The biggest upside is that you don't have to spend a lot of time on implementation and later on managing the bot - it's really fast and simple! Let's not forget about excellent customer service from the Zowie team!

I'm a bit sad that they are not yet automating incoming emails - that would be really helpfull for my organisation.

Zowie managed to solve our biggest problem: handling a huge increase of traffic on our customer service channels, which we couldn't manage with our currrent team. What's more, our team can focus on more meaningful conversations with the customers as Zowie answers to repetitive questions.

We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!

Minor inconveniences - Would love it if Zowie could operate on our ZD schedule vs setting manual off-hours in the dash, automating transcripts to members, but nothing major.

Like I mentioned above, Zowie is helping us solve for personalization of the member journey and hopefully increase conversion as well. A secondary goal would be to increase ticket deflection + cost per ticket.

Zowie is a technology company that is constantly growing. They are ambitious and never stop developing. We use their chatbot and livechat tool and these are great tools. Very intuitive and easy to learn and use - yet very complex. They offered me functionalities that other companies haven't at this moment in their products. Zowie stands out for flexibility. With many queues, we can adapt to our customers. Chatbot handles first contact, consultants do the rest and forward conversations to the other queues.

I suppose we are the most advanced of Zowie's customers if we talk about a Livechat solution. Therefore we got plenty of demand in space of analytics. Some things weren't perfect at the start of cooperation and required the introduction of new features.

Zowie automates a large part of our customers' contact on chat, which leads to savings. In addition, the chatbot forwards the discussions to the relevant groups of consultants which helps us with contact routing. Zowie also has a very complex analytics section in their platform which is needed in managing work with customers on a big scale.

As Cristopher Hitchens once said; "A good day is one where I can not just read a book, but write a review of it", today I can say that an efficient way to communicate and entertain your customers is to give them the best answer, in a good and interesting way and in the shortest period of time. Zowie chatbot empowers us mostly like any other chatbot, but Zowie is very easy to set up, the use is simple, and it can do wonders while you have fun. Also, the most important thign when you work on this platform, is actually working with the people from Zowie - they are always her, giving examples and support, education and ideas all the way your journey through chatbot challenges.

Lots of things that can do and sometimes you just need very simple solution. Also, there are some features in implenetation to facebook messenger that could be more sophisticated.

Mostly it's communication through campaigns and drive to hairsalons through maps, but in the future it will be much, much more.

Very good cooperation and communication with a client. Constant searching of his needs. Innovative software tools.

Some details in software. But Zowie improves it every day.

A new channel of communication with end-customers with auto-research of their needs.

It is really easy to use and set up. There are plenty of great features and the knowledge base of the chatbot can be developed really quickly.

The e-mail communication system is not the best so far, some options would be great to add, but it is really userfriendly.

It can save a lot of time for the CX agents because the chatbot can solve around 80% of the online chats with the customers.

I think that the best thing about zowie is that this app is really easy to use. Zowie has made contact with our customers much quicker and easier and improve our response time and help with the satisfaction of our clients.

Sometimes it get laggy but maybe it's just problem with my hardware.

It helps with answering fast for any questions that are sent to us.

1. Plain and simple layout, it's very easy-to-learn 2. Wide range of mechanics concerning automation, chatbot training (including recomendations) 3. Plenty of metrics to check your teams performance 4. Great contact with account managers.

Occasionally some performance issues (though they're swiftly fixed by the support team)

Zowie allows gathering all the points of contact with clients (email, social media, live chat) in one place so you can manage them and assign tasks to your agents. It also helps to train the chatbot and evaluate its work. Zowie provides plenty of metrics and statistics as well as a system of tags (topics) to keep an eye on the most important issues at the moment.

It is amazing to see how fast the Chatbot learns and recognises phrases. It is really helpful to answer standard questions, which is very also vey comfortable for the customers. They are able to receive a quick reply in the chat. You can build in and implement a lot of different elements, surveys etc. That's really good.

Sometimes it is a bit difficult to understand why certain phrases have not been recognised even if there would be an existing automated answer. Maybe the chat could pay more attention to certain keywords in order to detect the topic.

We were able to handle a huge number of customers' inquiries simply by offering the answers in the Chatbot. We are definitely more productive and are able to focus on other things and areas while simple questions can be just handled by chatbot and do not require an action from a team member.

Ergonomic chatbot configuration interface, a helpful and responsive handler from Zowie, and a design & development team that is eager to do custom development for us.

Some error messages are unintuitive, there were some hiccups and/or glitches during some setup processes that required custom work from Zowie, lack of sorting and filtering options when managing a large number of modules (workflows).

Handling large amounts of support traffic, especially during periods of high overall traffic and sales. Optimizing existing customer support workflows, by properly identifying issues and gatherign information from users without requiring additional manual work from Agents.

Zowie works great as a chatbot, the platform is very atractive and easy to handle.

Sometimes it feels like it needs too many learning phrases, and when using the chatbot. Some words are not linked to the learning phrases, so you get the wrong answer by the chatbot. The need to add the whole learning phrase can be a bit problematic as every question is made differently by each the customer.

Zowie is helping our customer experience department to solve most common tickets in our reatil company

we like to be able to be in control and automate the questions and answers ourselves.

There are many tools that I don't know how to use and I would like to be able to take more advantage of them.

Order information. Customers are more relaxed when they receive information about their orders on the spot.

Zowie is great. I like working with people. They give me the answer as quickly as it is possible, we keep in touch all time. We have a great Attendant :) Clients ask precise questions, and I answer them quickly. It solves a lot of problems, speeds up my work.

I can't find the right mods while working. We need to practise it. It is not possible to enlarge photos sent from customers. A nice solution would be to replace the notification with the company logo.

At Zowie, I solve all customer problems. Faster contact with the customer.

I like contact with people. We can provide support, and we can solve the problem right away.

I cannot found modules as quickly as I wanted to.

I solve all problems for which I ask clients. Example: claims, availability of bikes, issues with registration frames.