Zowie Reviews: 4.7/5 — Highly Rated

Very good cooperation and communication with a client. Constant searching of his needs. Innovative software tools.

Some details in software. But Zowie improves it every day.

A new channel of communication with end-customers with auto-research of their needs.

It is really easy to use and set up. There are plenty of great features and the knowledge base of the chatbot can be developed really quickly.

The e-mail communication system is not the best so far, some options would be great to add, but it is really userfriendly.

It can save a lot of time for the CX agents because the chatbot can solve around 80% of the online chats with the customers.

I think that the best thing about zowie is that this app is really easy to use. Zowie has made contact with our customers much quicker and easier and improve our response time and help with the satisfaction of our clients.

Sometimes it get laggy but maybe it's just problem with my hardware.

It helps with answering fast for any questions that are sent to us.

1. Plain and simple layout, it's very easy-to-learn 2. Wide range of mechanics concerning automation, chatbot training (including recomendations) 3. Plenty of metrics to check your teams performance 4. Great contact with account managers.

Occasionally some performance issues (though they're swiftly fixed by the support team)

Zowie allows gathering all the points of contact with clients (email, social media, live chat) in one place so you can manage them and assign tasks to your agents. It also helps to train the chatbot and evaluate its work. Zowie provides plenty of metrics and statistics as well as a system of tags (topics) to keep an eye on the most important issues at the moment.

It is amazing to see how fast the Chatbot learns and recognises phrases. It is really helpful to answer standard questions, which is very also vey comfortable for the customers. They are able to receive a quick reply in the chat. You can build in and implement a lot of different elements, surveys etc. That's really good.

Sometimes it is a bit difficult to understand why certain phrases have not been recognised even if there would be an existing automated answer. Maybe the chat could pay more attention to certain keywords in order to detect the topic.

We were able to handle a huge number of customers' inquiries simply by offering the answers in the Chatbot. We are definitely more productive and are able to focus on other things and areas while simple questions can be just handled by chatbot and do not require an action from a team member.

Ergonomic chatbot configuration interface, a helpful and responsive handler from Zowie, and a design & development team that is eager to do custom development for us.

Some error messages are unintuitive, there were some hiccups and/or glitches during some setup processes that required custom work from Zowie, lack of sorting and filtering options when managing a large number of modules (workflows).

Handling large amounts of support traffic, especially during periods of high overall traffic and sales. Optimizing existing customer support workflows, by properly identifying issues and gatherign information from users without requiring additional manual work from Agents.

Zowie works great as a chatbot, the platform is very atractive and easy to handle.

Sometimes it feels like it needs too many learning phrases, and when using the chatbot. Some words are not linked to the learning phrases, so you get the wrong answer by the chatbot. The need to add the whole learning phrase can be a bit problematic as every question is made differently by each the customer.

Zowie is helping our customer experience department to solve most common tickets in our reatil company

we like to be able to be in control and automate the questions and answers ourselves.

There are many tools that I don't know how to use and I would like to be able to take more advantage of them.

Order information. Customers are more relaxed when they receive information about their orders on the spot.

Zowie is great. I like working with people. They give me the answer as quickly as it is possible, we keep in touch all time. We have a great Attendant :) Clients ask precise questions, and I answer them quickly. It solves a lot of problems, speeds up my work.

I can't find the right mods while working. We need to practise it. It is not possible to enlarge photos sent from customers. A nice solution would be to replace the notification with the company logo.

At Zowie, I solve all customer problems. Faster contact with the customer.

I like contact with people. We can provide support, and we can solve the problem right away.

I cannot found modules as quickly as I wanted to.

I solve all problems for which I ask clients. Example: claims, availability of bikes, issues with registration frames.