Zowie Reviews & Product Details

Chatbot, by Zowie, aid in providing faster customer service. We optimized human resources and managed conversations with users in a highly efficient way.

I do not see disadvantages of using this tool.

24/7 User Support

Working on Zowie's intuitive and highly developed tool is one thing, but what makes our experience with the platform one of a kind is actually working with the people from Zowie. Anytime our brand needs a new solution or support with business or even creative issues concerning our chatbots, we can count on the Zowie team.

Ever since I have started working with the tool, I cannot point any flaws. Whenever my team comes up with an innovation that could be brought into the Zowie platform, the Zowie team is willing to make such change happen. And what is crucial (especially in our case of e-commerce), is that Zowie can implement our ideas really fast.

We use Zowie for our chatbots, which support mainly our customer service team and our customers' self-service.

Professionals and their approach to projects, their experience and prepared solutions

Sometimes it was difficult to contact the account manager

Increasing the engagement of our community, increasing the Messenger base, entertainment solutions for the community and improved communication via Messenger

The most significant advantage is the simple interface and the ability to train Chatbot with new phrases constantly. It only takes a few minutes to edit the content of the learned answers to adapt them to the company's current situation. :) A handy tool that allows you to automate many customer questions, allowing employees to deal with more complicated topics.

At the moment, I don't see anything unhelpful. ;)

Fewer customers contact a consultant to clarify the primary issues.

Intuitive menu to operate the tool and support

Nothing. Zowie develops applications and adds new options

We reduced the customer questions, without any integrations!

Zowie is a very easy to us. We really easy get started work with it. The team is very helpful. They answer to all our questions – sometimes difficult, but always got the solution to the problem.

Can not find anything to dislike at this moment. The cooperation is great and the same with product.

Better communications with the target group and of course possibility to get to the people with the new information quick and efficiently.

Easy to navigate and great customer support

So far, I can't find anything to dislike.

It helps our employees to receive informations they are looking for and optimez work of our support departments.

Helped you respond to customers and collect news. People are excellent, and the bot allows me to work better and easier quick replies and good contact with the client.

I wouldn't say I like that it is impossible to send messages from the bot immediately to the e-mail, but I still like using their bot :). I've created a new mail on my mailbox and send it to the right person, but that's okay. We do not have accounts for everyone on zowie; that is the way.

We have all conversations in one place. We can collect data about our customers and help them find answers to their questions.

The way you can customize and train the bot

The only flaws we've stumbled upon have been minor quality of life features. As soon as any small issue pops up (which only has happened once or twice), we simply reach out to the team at Zowie and they get back to us the same day with either a solution, or an idea of when the solution might be implemented.

We have a massive trafic in our customer service - and our live agents working with the customer support can at times receive a great amount of inquiries that could be handled and sorted without any human interaction. What Zowie does for us is increasing the customer service quality for everyone. The people who need quick assistance get it from Zowie, while the errands that require human interaction gets forwarded to a human agent who in turn can spend more time making sure that user gets proper assistance.

Great team of to the development of the tool. A creative approach, speed of action and a nice atmosphere make the cooperation run smoothly. It's good to have all your messages in one place. Automating customer inquiries works fine. A great tool.

Sometimes navigation in the panel is confusing.

Automation of customer inquiries. All news gathered in a simple panel for a Consultant.

I really like zowie because it's so simple to use and everything is clear.

I don't have anything that I dislike everything is really simple.

Contact with our customers is so much easier.

Access to information which automations are most helpful and which are not and why. The ability to report user activity is also very helpful

Nothing comes to my mind. Everything works as it suppose to work.

Now I know exactly what information customers expect and how to provide it in the most accessible way. It helps with better and more effective interaction with the client

I recommend Zowie to other companies because of the simplicity and professionalism of people working in the Support and Customer Success teams. As I wrote in the title, Zowie is a "Rubik's cube" because its handling and use is simple, but it can work wonders, and you can have fun at the same time :))) Support teams are available all week long, in my opinion, this is the most important thing. Zowie was easy to implement and took half the time compared to other solutions on the market. The team is open to suggestions and implements a lot of ideas that come from users. It is worth noting here that they have a couple of qualified developers communicating in business and technical language.

I couldn't get a drink with all of them... <yet>

Most of the problems we report are of a business nature. The benefits of the solutions translate directly into sales results, service quality, and the limitation of human resources necessary for the processes operating inside the company.

Unlike all of the other chatbots out there, Zowie is build and designed specifically for customer support automation and it simply works. Unlike 99% of the chatbot solutions out there which are a nightmare to implement and hard to maintain and manage, Zowie couldn't easier to set up, it integrates into our customer support tools like Zendesk and Intercom and successfully automates the vast majority of our tickets

too many features, some I find less useful. It's a bit cluttered this way, probably remnants of old product versions

We are automating 70% of our support tickets with Zowie and it allows us to maintain rapid growth and internationalization without worrying about expanding the customer support team or compromising the user experience

Zowie automated technical and demanding heat pumps recommendation process - and made engaging conversation out of it :) Managing Zowie's modules and automations is very simple (even for average technical skills!); otherwise - Zowie's support team is always ready to assist and help.

Few (minor) technical issues - when occurred - were solved very fast. Zowie is tailored for our present needs. For now - no suggestions.

Done a great job in heat pumps branch. Took over initial steps of heat pumps recommendation and helped to generate leads. It also helped to understand common and repeating problems of our clients.