Zowie Reviews & Product Details

The effectiveness, the attention to detail, the helpfulness, and responsiveness.

Seeing great results took a little longer, than expected and I feel like there are some workflows that are just not fully covering our processes

Reducing the number of chats that come to CS, dealing with repetitive questions

The most helpful thing is possible to use message templates and use from postponed tab- in this time we can solve the clients problem, (contact with our wearhouse) and get back with information to the client later.

There is a problem with countdown time. When the client responds to us something and this is a simple confirmation of our message, like (ok, I`m waiting, goodbye), we need to give him an answer again to stop the time. If we do not do it, our productivity is lower.

Every problem we have on the line. We can serve Facebook from here and reduce the number of calls.

I like the product itself the most (chatbot). Zowie helped us a lot during high traffic in 2020. At that time, we offered our users 24/7 support with a knowledge base that is still growing. After months of cooperation, we decided to move forward and launch Zowie services on other markets. The chatbot is easy to implement and maintain. We manage to build a successful relationship with Zowie. We meet periodically to develop our customer care processes and benefit from Zowie's team knowledge to enhance our users' experience.

It is tough to point out any cons. I want to mention the only thing you need to spend to make a solid solution with users not knowing they are talking to a virtual assistant - time and effort! If you consider this time as an investment, it will pay off in the long run. Otherwise, it might be a waste of time.

Zowie took over the contact with our users on the mobile application - working as the first support line. We have switched from email contact to virtual assistance; hence our users can chat about different issues during one session instead of sending an email and waiting for a reply.

Everything about an automated answer. It takes about 5 min to create a fully working automated response. Workflows are as easy as automated answers to create. Even adding a customer's phrases to already existing automation is simple - just select which automation to assign the phrase to. Recommendations are helpful too. Zowie support is alsow great. Regular meeting with Zowie shows that they care about us.

With each big software, it might be complex and complicated when you try to use everything that platform offers. It takes some time to learn how to create the perfect solution for your company but of course, Zowie helps you with implementations and handle of everything.

Automated answers help answer the most common and most popular customer questions. At live chats, the customer is mostly asked a simple question that Zowie Bot can easily answer in a second. Questions and automated answers about invoices, order status or even basic information about the product and shipping process etc. that we offer are something that saves time for our workers so they can be more productive and take care about other tasks.

Zowie's effortless ability to deflect FAQs

Nothing so far, they've already added features that we've requested.

Zowie helps minimize repetitive questions like order status and FAQ's so that our agents can focus on high-effort service and sales.

Contact with our account manager (Magda is great), regular update of the content of our chatbot, possibility of placing the chatbot on the website Thanks to meetings with our account manager, we know what are trends in the most frequent questions from our clients and what we should focus on

What I don't like is not related to Zowie, but rather to the bugs that occur on the Facebook side

Creating a tool that allowed our clients to find answers to frequently asked questions at any time of the day

The admin panel is terrific. All information is transparent and easily editable. Cooperation at the highest level. All new implementations and problems are solved on an ongoing basis. Constant contact with the tutor. Colossal praise and thanks to Filip Czerniawski.

All problems are solved on an ongoing basis. So during our four months of cooperation, and as of today, I have no negative comments about our partnership.

Bugs in chatbot conversation with users, solving technical problems, preparing new functionalities for the bot, preparing and supporting new products, and translation for a chatbot. During our four months of cooperation, our automated bot chats ranged 78%, and Zowie entiterly handled 43% of them.

I love the ease of being able to modify responses to fit your business exactly the way you want it.

There is not much I dislike! Sometimes it can be challenging to get the correct responses if you do not have it set for the exact question the customer is asking but that just takes some tweaking.

We are able to minimize the amount of emails we receive by being able to utilize Zowie to answer basic questions such as "when will my order ship" and "please cancel my subscription". This has helped us reduce overwhelming levels of incoming customer inquiries, allowing our employees to focus on other tasks.

Before we started using Zowie, our small CS team of 3 could barely keep up with all of the chats we were receiving as the company grew. Now, with Zowie, we can handle exponentially more than we could previously, all while maintaining a small team size. Zowie is an integral part of why our customer success team can keep up with the scaling rate of our company. Zowie is easy to set up, and we are constantly adding more to our knowledge base to keep training our Zowie bot for more accurate responses. Our account manager/Conversational AI expert is excelent and has been so accomodating to us as we began using Zowie.

It's hard to find something to dislike about Zowie, with its ease of use and incredible UI.

Zowie has helped our CS team cut down on time spent answering a common question and has allowed our team to focus on the customers who have more in-depth questions that require personal responses.

It is easy to set up and has great support.

I am not as tech-savvy, so sometimes I struggle to create automations, but that's my issue, not Zowie's.

We are able to automate chats on our website and Zowie is able to resolve most of our customer's inquiries.