Gorgias Reviews & Product Details

The Shopify integration, the chat and the self-service option. It feels now much easier to close tickets and plus the snooze button is an absolute winner! Highly recommend!

It's not that I don't like but as an admin, I would like to see statistics per agent. I would like to know how much time they spent on the app vs how much time they have been idle or away from the app.

Well, we are now solving more tickets because we don't have to flick through tabs and different apps. We have everything in one place, one tab! Because of the revenue bit we can also see how much money an agent has generated, which is great!

Shopify being in Gorgias it helps so much

Nothing I dislike about Gorgias it's very helpful

Being able to answer customers a lot faster and keep them organized.

I love the features, moving to Gorgias has been a very good move!

Nothing so far, I have enjoyed working wih Gorgias

I love the snooze feature! The integration with shopify is also amazing

I like how easy the system is to use. I like the design and it makes me eager to get to work with the system.

I do not like that are limited macros at the time being.

I am solving problems through emails and a dedicated phone line for customers in a timely manner.

I like the simplicity of use and setup. It contains so many features but are all easy to use and train my team to use.

You are not able to set up ShipStation integration by yourself, you need to send info in first to have the connection made.

We were unhappy with the performance of ZenDesk. This is by far a superior product.

I love that there were in-depth explanations during training as well as lots of visuals to reference. I also love that you can go back and rewatch any trainings you feel you need.

Honestly, the only thing I disliked was the initial influx of tickets when we did the transfer from our previous provider to Gorgias. Other than that, everything else is great.

I usually take care of the International Inquires. I have noticed a benefit with Gorgias, is that it automatically detects if a ticket came from a person who has inquired before, making it easy to have information to backtrack on.

the ease of use and clear navigation of the system

n/a does not apply to me i like it all the way

the ability to assist more customers via email

It is great to have one dashboard to collate information from several sources.

It would have been nice to have more live sessions with an agent from Georgias.

Customer service has become more easily managed. Social Media response time is quicker and live chat is great.

Being able to keep track of past conversations is key.

I wish there was a bit more information that was pulled in from other popular CRM's

Keep track of the history of a customer's questions/concerns. It is extremely beneficial to get a good understanding of a problem.

I like that you are able to combine so many things into one platform. Getting to see the customer journey from all the different touchpoints really gives us new insights.

Getting used to the new interface when doing things on social. Like checking DMs, it is weird to have to click a story to open up in a new tab when we are tagged in it instead of being able to see it in the conversation.

Getting more insight on the customer journey. We are having a lot more cutomers chatting with us from our website. I also feel like we are missing less mentions/notifications on social that may have been getting lost.