Gorgias vs Zoho Desk

Take a look at how Gorgias and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. Gorgias scores 4.6 out of 5 from 504 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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Gorgias Logo

Gorgias

4.6
(504)
Zoho Desk Logo

Zoho Desk

4.4
(5,205)
At a Glance
Gorgias Logo
Gorgias
Starting at:
$10.00/month
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Overview
Gorgias Logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
View 5 images
Gorgias Screenshots
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
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Pricing
Gorgias Logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
Gorgias Logo
Gorgias
Pros

Not enough data available.

Cons

Not enough data available.

Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Gorgias Logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
Gorgias Logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Gorgias Logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Gorgias Logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Gorgias Logo
Gorgias
Total integrations: 18
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • Asana
  • Attentive
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • Bold
  • Clearbit
  • Gmail
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Klaviyo
  • Meta for Business
  • PartnerStack
  • Pinecone
  • Postscript
  • Remarkety
  • Ring Central
  • Shogun Frontend
  • Shopify
  • SurveyMonkey
  • TeamViewer
  • Trustpilot
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zowie
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • Asana
  • Attentive
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • Bold
  • Clearbit
  • Gmail
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Klaviyo
  • Meta for Business
  • PartnerStack
  • Pinecone
  • Postscript
  • Remarkety
  • Ring Central
  • Shogun Frontend
  • Shopify
  • SurveyMonkey
  • TeamViewer
  • Trustpilot
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zowie
Top Alternatives
Gorgias Logo
Gorgias
See all alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Company Details
Gorgias Logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000