Gorgias vs Freshdesk

Take a look at how Gorgias and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Gorgias scores 4.6 out of 5 from 504 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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Gorgias Logo

Gorgias

4.6
(504)
Freshdesk Logo

Freshdesk

4.4
(3,051)
At a Glance
Gorgias Logo
Gorgias
Starting at:
$10.00/month
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Overview
Gorgias Logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
View 5 images
Gorgias Screenshots
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
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Pricing
Gorgias Logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
Gorgias Logo
Gorgias
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Gorgias Logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Gorgias Logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Gorgias Logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Gorgias Logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Gorgias Logo
Gorgias
Total integrations: 18
  • Acquire.io
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Attentive
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce Enterprise
  • Bold
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Gmail
  • Helpdesk
  • Helpshift
  • HostWP.io
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Klaviyo
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Meta for Business
  • Network Solutions
  • Nimble
  • PartnerStack
  • Postscript
  • Remarkety
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shogun Frontend
  • Shopify
  • Skuid
  • Smartsheet
  • Supportbench
  • Trustpilot
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix Ecommerce
  • WooCommerce
  • Xperify
  • Yotpo
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • Zowie
  • noCRM.io
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Attentive
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce Enterprise
  • Bold
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Gmail
  • Helpdesk
  • Helpshift
  • HostWP.io
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Klaviyo
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Meta for Business
  • Network Solutions
  • Nimble
  • PartnerStack
  • Postscript
  • Remarkety
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shogun Frontend
  • Shopify
  • Skuid
  • Smartsheet
  • Supportbench
  • Trustpilot
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix Ecommerce
  • WooCommerce
  • Xperify
  • Yotpo
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • Zowie
  • noCRM.io
Top Alternatives
Gorgias Logo
Gorgias
See all alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Company Details
Gorgias Logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010