Freshdesk vs Zoho Desk

Take a look at how Freshdesk and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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Freshdesk logo

Freshdesk

4.4
(3,051)
Zoho Desk logo

Zoho Desk

4.4
(5,205)
At a Glance
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
Zoho Desk logo
Zoho Desk
Starting at:
$20.00/month
Overview
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Zoho Desk logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
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Pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Zoho Desk logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Zoho Desk logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Zoho Desk logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk logo
Freshdesk
Total integrations: 18
  • AppSumo
  • Asana
  • Bigin by Zoho CRM
  • ChatBot
  • Clearbit
  • Creatio
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot CRM
  • Intuit Mailchimp
  • Jira
  • Jotform
  • MeisterTask
  • Nimble
  • Pinecone
  • Smartsheet
  • Supportbench
  • SurveyMonkey
  • TeamViewer
  • WooCommerce
  • Zapier
  • Zoho Assist
  • Zoho Bookings
  • Zoho Flow
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Vault
  • noCRM.io
Zoho Desk logo
Zoho Desk
Total integrations: 20
  • AppSumo
  • Asana
  • Bigin by Zoho CRM
  • ChatBot
  • Clearbit
  • Creatio
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot CRM
  • Intuit Mailchimp
  • Jira
  • Jotform
  • MeisterTask
  • Nimble
  • Pinecone
  • Smartsheet
  • Supportbench
  • SurveyMonkey
  • TeamViewer
  • WooCommerce
  • Zapier
  • Zoho Assist
  • Zoho Bookings
  • Zoho Flow
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Vault
  • noCRM.io
Top Alternatives
Freshdesk logo
Freshdesk
See all alternatives
Zoho Desk logo
Zoho Desk
See all alternatives
Company Details
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Zoho Desk logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000