HubSpot Service Hub Reviews & Product Details

All the information is in one easy-to-navigate place. It is pretty user-friendly and intuitive, and if you are having trouble the customer service is really helpful!

The ticket notifications could be a bit better, I find that they can be easy to miss.

It is helping us organize our customers, and track deals. We now have a self-serve knowledge base for customers with built-in user analytics.

I love how quickly support is provided, and quickly they are able to provide awnsers to any questions.

I dont have any complaints. To me as auser it is importaint to feel heard and supported and Hubspot always provides that. Thank you!

They have helped me with lots of different issues but one of the biggest has been support on how to create a knowladge base. Timely support was very important here as I was working to create more support for our clients. Hubsport support directly helped me create better support for my companies clients.

I like that it is very organized and it has many functions that make my job faster. Customer support is much easier to organize and keep track of. The email integration is particularly useful. I've got to say that my favorite feature is the option to create tasks, it helps me stay organized. I also like how easy it is to pass tickets and communicate with the other departments through the platform. It is easy to implement, I learned to use the platform quickly and now I use it almost every day.

I get quite a lot of notifications that aren't very helpful.

It is making communication with customers and coworkers easier, it helps me organize better and saves time.

Efficiently manage and track customer issues through a centralized ticketing system.

I could not think of any disadvantages with HubSpot. It's so easy and convenient to use.

Efficient Ticket Management,Streamlined Workflows,Improved Customer Communication,Integrated CRM and etc.

What do you like best about HubSpot Service Hub? It's very user-friendly.

What do you dislike about HubSpot Service Hub? Can't think of any

What problems is HubSpot Service Hub solving and how is that benefiting you? Very convenient to use than other tools I used before.

As a user, HubSpot is simple to use, easy to implement and customise. It has simplified our sales/renewals process and the knowledge base has been a game changer!

I can't think of one thing that I don't like about HubSpot :)

Managing our renewals process, ensuring that customers are contacted in a timely manner before their subscription ends and no renewals are missed.

it is a smooth platform to use. Everything is right at the fingertips to find and making changes to the current process' are easy to do.

I would like a dark mode. I find the screen quite bright and having dark mode helps me stay focused throughout my work day

It keeps all of our client info in 1 spot and allows us to track all of our feature requests to see trends and potential pain points with our customers

Fast and easy to use, is tailored to the user's needs

sometimes crashes and sometimes it can be slow

We manage internal company incidents, and guarantee a good service to complete efficient deliveries to our customers.

Integrates all company needs and easy way to keep track of customers for everyone to have access.

Sometimes it's hard to learn new features/integrations.

Customer updates. All team members can track meetings, updates, email all in the same place. FAQ and support. Knowledge base and support inbox

The ease of use and how easy it is to teach others how to use it.

Sometimes the surveys can be inconvenient to maneuver.

Being able to help customers faster and being able to give helpful resources to internal staff.

HubSpot is extremely user friendly and very easy to navigate. Their customer service is very responsive and quick.

There isn't anything that I dislike about Hubspot

Hubspot makes it very easy to store and use our data and the tasks feature is very helpful

Their ticket organization for following up on inquiries, along with their exceptional customer service, helps users maximize the tool's potential.

No dislikes; it efficiently gets the job done.

Tracking the number of customer inquiries.

The ability to see the all coummincation of a student's account in one spot.

Using tickets views can be overwhelming.

Hubspot has help us manange out coummincations to our Scholars better. Tracking engagement is easyer.

Our person was attentive, and helpful, and provided the guidance we needed to start implementing a process that can work for our team. They provided detailed instructions and took time to explain anything we didn't understand promptly and with ease.

As of right now, I don't have any dissatisfaction with HubSpot Service Hub. They have done such an excellent job solving my issues and even provided a plethora of information to help me and my team.

We wanted to incorporate automation that can help us not miss any inquiries who come in and want to work with us. The automation and workflows help us focus on the relationship with the customer rather than the housekeeping details.

I find it very effective and efficient to use, it keeps all of our information organized and allows you to see organize what is happening with pipelines/sales and contact information/history.

Nothing! Hubspot is easy to use and is very organized, a great solution for sales teams that need to organize thier records and information. Being able to see everything, such as email records, is important for a sales team to work togther effectively.

It is solving communication problems for our organization and clients - it allows us as users to communicate directly with customers, keeping records organized and clear.

The service hub allows you to add all the bells and whistles that you generally get through other platforms (i.e. intercom, etc.), but allows you to keep it centrally located within your CRM.

The UI and interface of the Knowledge Base can be improved to allow for further customizations. Would be great if we can add additional customizations that does not require coding and/or scripts.

Hubspot is giving us all the add-ons that we would generally source elsewhere from varying platforms in one central hub. We can add a Help Desk, Live Chat, etc. without having to worry about additional subscriptions. Again, the Live Chat within hubspot is great as we can put those individuals directly into our CRM and start automated sequences. Huge plus with the CRM integration.

It's a useful way to contact and keep track of customers.

The search bar sometimes does not function.

It helps us keep track of sales funnels! We're able to spot users who need to be contacted. I'd say I'm more productive using hubspot, and our business performance has increased.

The ability to build your own ticketing dashboard and organise it how you want.

The knowledge base doesn't support sub categories

Provides an easy to use interface and integrates nicely with Jira.

Really great support for new users with answers to all your questions

emails often filter through to customers' junk mailbox

I am quite new to hubspot so the service hub helps guide me through when I'm not sure how to use it fully

I love how clear the layout is. Everything is so easy to comprehend, making the user experience so smooth.

Sometimes I get emails from the conversations, and sometimes I don't. Probably user error, though.

Allowed us to create a comprehensive knowledge desk that is a huge help to supply customers with learning information.