HubSpot Service Hub Reviews & Product Details

HubSpot has the best customer service - hands down. It is easy to reach them via phone, email, or chat. Their knowledge base is one of the most robust I've seen, yet it is still straightforward to navigate.

There is absolutely nothing I dislike about HubSpot Service Hub!

HubSpot Service Hub makes it extremely easy to get the answers I need when I need them.

The best part is there dashboard and analytics part, we can easy compare our team work in one click.it help us to see productivity level of every employee. The automation level of hubspot is too good as compared to there competitors.

I don't think there is any point to dislike . I don't think there is any point to dislike the hubspot Please increase your security level. The contact page .

To automate the email brust. Simple navigation ui. Easy setup configuration. Dashboard or analytics comparison. Easy deals creation. Easy conversation handling.

I really like the collaborativeness of it and the insight I have to other people working alongside be. Also the user interface is tip top!

So far the only downside really is the reporting, I do not think it as streamlined and accurate as it could be.

Collaborative working and all the information and contacts in one spot. I love that I barely have to use anything else.

I like everything, but especially the tool of being able to create a task and facilitating my work in all its channels

However, the only part I still don't quite understand are the automatic tickets. But not is a big deal

The fact of leaving everything registered, emails and calls, tickets and tasks. Especially for me, who have attention deficit, it helps me immensely.

Everything is very clear and easy to use.

Sometimes if you change a status too quick after a response, the system will change the status back to something else.

Making all jobs easily accessable and we can allocate to where each job needs to be

Affordability and flexibility was important for us. We already used Hubspot for our website and content, so the Service Hub was a no-brainer.

We wish we could have more control over customizing elements. But as it is, it' works fairly well.

We needed a system to host articles that could easily be searched by our customers. The service does the job well.

Since I started using HS, lots of features have been added that have improved the system incredibly!

I feel the Knowledge Base feature is a bit left aside from the rest some times.

Gathering a lot of information from our customers in HS is extremely useful to be organized in CS.

How quick the representative answered all my quetions

nothing specifically. for now it is all good

Learning about different features of the HUB

The most useful thing about hubspot is the calling function. I enjoy calling customers from hubspot because it is tracked on their account meaning my colleagues can track activity between eachother.

I think it would be handy if hubspot offered a site where you could hide functions that weren't necessary for each user. I only use the calls, tickets and live chat and all the marketing stuff sometimes gets caught up in it.

Hubspot is solving all of our communication problems. It has enabled us to go from a all office, all telephone company to a remote, fully online business with the handy features it has. It is great that it is all in the same place.

Data can be saved as well as reminders can be set. A huge platform indeed and all the features are interesting and useful. Thank you for your service! The ability to bulk assign tickets, review them all as well as keep all the pending tickets with a delivery date. Hubspot also provides a feature that can be fed with all the company's details so that one does not have to look for it every time and this is great!

I believe there's a disbalance in the auto-assign encryption that can be fixed. But that's not a big issue.

Tickets management. Time management. Organized tasks.