HubSpot Service Hub vs Helpdesk
Take a look at how
HubSpot Service Hub
and
Helpdesk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
HubSpot Service Hub
scores
4.4
out of 5 from
2172
reviews, while
Helpdesk
has been rated
4.6
out of 5 from
30
reviews.
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HubSpot Service Hub
4.4
( 2,172 )
Start selling digital products with Crevio
5.0
( 1 )
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
No pricing information available
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
10
- AWeber
- Agile CRM
- Airtable
- Authorize.Net
- Bill.com
- Birdeye
- Canva
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Gmail
- Google Forms
- Google Sheets
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Email Hosting
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Intuit Mailchimp
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trello
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zapier
- Zoho Desk
Total integrations:
58
- AWeber
- Agile CRM
- Airtable
- Authorize.Net
- Bill.com
- Birdeye
- Canva
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Gmail
- Google Forms
- Google Sheets
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Email Hosting
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Intuit Mailchimp
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trello
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zapier
- Zoho Desk
Top Alternatives
Categories
Common categories include: Help Desk Software.
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