HubSpot Service Hub vs Freshdesk Contact Center
Take a look at how
HubSpot Service Hub
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
HubSpot Service Hub
scores
4.4
out of 5 from
2172
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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offers objective and comprehensive comparisons to help you find the best
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HubSpot Service Hub
4.4
( 2,172 )
Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
10
- Airtable
- BigCommerce
- Canva
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Nimble
- Shopify
- Trello
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
9
- Airtable
- BigCommerce
- Canva
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Sheets
- Helpdesk
- HubSpot CRM
- HubSpot Email Hosting
- Intuit Mailchimp
- Nimble
- Shopify
- Trello
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
