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Freshdesk Contact Center
Effortless Customer Communication Hub
4.1
(133)
(Formerly Freshcaller)
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Freshdesk Contact Center Pricing Overview

Freshdesk Contact Center Pricing Plans
Free trial
Free plan
Subscription
Freshdesk Contact Center has 4 pricing 4 plans , from $0.00 to $69.00. A free trial of Freshdesk Contact Center is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
FREE
Free plan
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pricing information for Freshdesk Contact Center is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshdesk Contact Center Pricing Reviews

Small Business (50 or fewer emp.)
Apr 13, 2023
 Source
Overall Rating:
5.0
AB
Aleyna B.
Founder
Share
"Freshdesk Omnichannel expert"
What do you like best about Freshdesk Contact Center?

Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents. Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries across multiple channels from a single platform. Automation and Workflows: Freshdesk Omnichannel offers automation and workflow features that can help businesses automate repetitive tasks and streamline support processes.

What do you dislike about Freshdesk Contact Center?

Pricing: Freshdesk Omnichannel offers various pricing plans, and some businesses may find the cost to be a potential drawback, especially if they have budget constraints or are looking for more affordable options Learning Curve: While Freshdesk Omnichannel is designed to be user-friendly, it may still require some time for support agents to learn and adapt to the platform, especially if they are new to customer support software or have limited technical proficiency

What problems is Freshdesk Contact Center solving and how is that benefiting you?

Channel Fragmentation: With customer inquiries coming through multiple channels such as email, chat, phone, social media, and more, it can be challenging for businesses to manage and respond to them efficiently. Manual and Repetitive Tasks: Manual and repetitive tasks, such as ticket routing, response drafting, and status updates, can be time-consuming and prone to errors. Lack of Visibility and Reporting: Without proper visibility into support performance, businesses may struggle to measure and improve their customer support quality. Limited Customization: Some businesses may have unique requirements or workflows that are not fully addressed by off-the-shelf customer support tools.

Mid Market (51-1000 emp.)
Oct 21, 2021
 Source
Overall Rating:
5.0
SS
Samantha S.
Administrative Support
Share
"Bang for your Buck !"
What do you like best about Freshdesk Contact Center?

Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used. The detailed reports that can be curated as well are a big bonus for my team as well! The Live Dashboard also allows our management team to access live calls and monitor remotely any call they choose while the call is in progress, awesome tools! Even better features!

What do you dislike about Freshdesk Contact Center?

The only thing I'd change is the Call Conference feature, there needs to be a way for the person who connects the call to be able to leave the call if they desire to do so. Having to wait until the other two parties finish speaking to drop the call is not efficient.

What problems is Freshdesk Contact Center solving and how is that benefiting you?

Freshdesk Contact Center has made it easy for our entire remote team to keep in contact with our clients across the world! The cost for this service as well is highly competitive and I would recommend using Freshdesk Contact Center to any Startup interested in a phone solution for their company!

Mid Market (51-1000 emp.)
Jul 01, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The Tool is very easy to understand and configure like you dont need extensive trainings to setup."
What do you like best about Freshdesk Contact Center?

The user friendly UI of the system, which easy and fast to setup an IVR systems.

What do you dislike about Freshdesk Contact Center?

The limitations to integrate with non SPI type of lines for BYOC.

What problems is Freshdesk Contact Center solving and how is that benefiting you?

The BYOC- as it also affects the Callback features of the system, this is a cost savings for integrating existing telephony system

Small Business (50 or fewer emp.)
Jun 24, 2020
 Source
Overall Rating:
5.0
MB
Margaretha B.
Founder
Share
"Never found better"
What do you like best about Freshdesk Contact Center?

The respect of the customer and his brand image, the speed and efficiency of their support, affordable prices and sometimes even free of charge (for all Freshworks products and services), an irreproachable software reliability.

What do you dislike about Freshdesk Contact Center?

Honnestly? for my part nothing (and yet we've tried just about every competitor on the market...).

What problems is Freshdesk Contact Center solving and how is that benefiting you?

The speed of execution in obtaining a virtual phone number for a paltry sum, a very clear explanation to my specific questions (which is very rare nowadays), and the saving of several days of possible downtime of our call service.

Small Business (50 or fewer emp.)
May 13, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Quick & Multi-functional"
What do you like best about Freshdesk Contact Center?

We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great.

What do you dislike about Freshdesk Contact Center?

On user level system is complicated but once you get the hang of it, it's no longer a big of an issue.

What problems is Freshdesk Contact Center solving and how is that benefiting you?

Lesser manual input, better streamlined call-flow and easy data exports.

Small Business (50 or fewer emp.)
Jan 24, 2020
 Source
Overall Rating:
5.0
Karolina Z. avatar
Karolina Z.
Customer Support Team Lead Global Account
Share
"Great solution for customer support"
What do you like best about Freshdesk Contact Center?

Freshcaller is a very user-friendly software that helps our company to provide the best customer experience. Our support agents can easily initiate and answer calls in real time, as well as categorise them or leave notes. We find the IVR feature to be really helpful in providing instructions to our customers and making sure that they receive fast and specialised help according to their needs. Outside of our business hours, Freshcaller allows us to record customers' voicemails and play custom voicemail messages with further instructions about alternative communication channels and opening times of our customer support. What I like the best about Freshcaller is how easy to use it is and how the product team always thinks ahead about their customers' needs by constantly providing the best support and new features to satisfy the needs of modern tech companies looking for smart automated solutions.

What do you dislike about Freshdesk Contact Center?

So far I haven't experienced any problems.

What problems is Freshdesk Contact Center solving and how is that benefiting you?

Our company uses Freshcaller as part of Freshworks' omni-channel platform. It is a great solution that allows us to easily manage all communication channels with our customers. The support agent view is very intuitive and allows for a fast resolution of the tickets, regardless of their source (chat, email, phone etc.). We were able to port our company's phone number from a previous carrier at no cost and easily integrate phone calls with already existing tools to provide support via chat and e-mail.

Small Business (50 or fewer emp.)
Jan 17, 2020
 Source
Overall Rating:
5.0
MG
Mark G.
Founder
Share
"Works. It just works."
What do you like best about Freshdesk Contact Center?

The system functions exactly as required with an easy, intuitive setup platform. Integrates with Freshdesk easily and makes keeping customer history and records a snap. VERY impressed thus far.

What do you dislike about Freshdesk Contact Center?

Per minute price is a little higher than I'd like.

What problems is Freshdesk Contact Center solving and how is that benefiting you?

Keeping a comprehensive support history of every customer - the ability to generate tickets from each call WITH notes/recordings and link that to the Restaurant's contact info in FD makes this system very, very usable and nearly indispensable.

Enterprise (> 1000 emp.)
Feb 27, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great tool for contact center on cloud"
What do you like best about Freshdesk Contact Center?

Easy to use, voice quality is good and cost effective product.

What do you dislike about Freshdesk Contact Center?

Nothing specific, this tool is solving our DR problem

What problems is Freshdesk Contact Center solving and how is that benefiting you?

we were unable to take calls from home during DR situation and now with help of Freshcaller we have setup our DR and agent is taking calls from home during DR .