Helpdesk vs Salesforce Service Cloud
Take a look at how
Helpdesk
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Helpdesk
scores
4.6
out of 5 from
30
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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offers objective and comprehensive comparisons to help you find the best
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links.
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Salesforce Service Cloud
4.3
( 3,641 )
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At a Glance
Overview
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
58
- AWeber
- Agile CRM
- Authorize.Net
- Bill.com
- Birdeye
- Capsule CRM
- Chargify
- ClickUp
- CloudTalk
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inbenta Chatbots
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nintex Process Platform
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Quickbase
- Recurly
- Reputation Studio By 1440
- Salesflare
- Salesforce Platform
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zoho Desk
Total integrations:
6
- AWeber
- Agile CRM
- Authorize.Net
- Bill.com
- Birdeye
- Capsule CRM
- Chargify
- ClickUp
- CloudTalk
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inbenta Chatbots
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nintex Process Platform
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Quickbase
- Recurly
- Reputation Studio By 1440
- Salesflare
- Salesforce Platform
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wufoo
- Zoho Desk
Top Alternatives
Categories
Common categories include: Help Desk Software.
