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At a Glance
Overview
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Reviewer's Segments
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
58
- AWeber
- Adobe Commerce (Magento Commerce)
- Agile CRM
- Attentive
- Authorize.Net
- BigCommerce Enterprise
- Bill.com
- Birdeye
- Bold
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Gmail
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Meta for Business
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- PartnerStack
- Pipedrive
- Piwik PRO
- Podium
- Postscript
- Qualtrics
- Recurly
- Remarkety
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shogun Frontend
- Shopify
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wix Ecommerce
- Wufoo
- Yotpo
- Zapier
- Zoho Desk
- Zowie
Total integrations:
18
- AWeber
- Adobe Commerce (Magento Commerce)
- Agile CRM
- Attentive
- Authorize.Net
- BigCommerce Enterprise
- Bill.com
- Birdeye
- Bold
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshservice
- Front
- Gmail
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Helpdesk
- Hotjar
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Meta for Business
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- PartnerStack
- Pipedrive
- Piwik PRO
- Podium
- Postscript
- Qualtrics
- Recurly
- Remarkety
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shogun Frontend
- Shopify
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wix Ecommerce
- Wufoo
- Yotpo
- Zapier
- Zoho Desk
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software.
