Tidio Reviews & Product Details

Tidio is free and allows me to automate Q&As. It is visually appealing.

I don't hate anything about Tido. It is a good platform

Tido allowed me to avoid coding.

Tidio is a completely comprehensive chatbot for your website that is so seamless to integrate and set up. Both customer-facing and company facing have a great interface, are very intuitive and offer amazing options for customization.

The only thing I don't like is that I's harder to change the colors of the chat to better fit my website but even that doesn't really matter to the overall functionality.

Tidio is solving my direct-to-customer conversations. Since my business is fairly niche, I got a lot of questions but Tidio is great because I can either answer them live or set up a flow system that can answer the questions for the customers.

The software being free and it's simplicity.

That sometimes I do not get my mobile notifications when someone is trying to contact me

Contacting customers rapidly and easily.

My EComm business almost always requires a person who can answer questions or walk users through the buying process, but we can accomplish all of this and then some with Tidio.

Nothing. It's amazing.I guess the mobile app could be a little bit easier to use...

It eliminates the need for a customer service rep.

I've used Tidio Chat for a while now and love it! It's straightforward to use, and the support is always excellent. The company is great too - they're always happy to help and answer any questions you have. Overall, I highly recommend Tidio Chat for anyone.

So far, there's nothing wrong with the chat interface on tidio.

Tidio is solving the problem of communication between business and their clients. This can be done in a few ways, including: - Allowing customers to easily contact businesses through a variety of methods, including chat, phone, or email; - Keeping businesses informed about customer inquiries in a timely manner; - Providing analytics so that businesses can track the effectiveness of their customer service interactions and make necessary changes.

I love the fact that it's free, but you can add extra features which allow the app to grow with your business.

Occasionally Facebook messages can be missed or not correctly sent to Tidio

Tidio allows our customers to contact us directly without using the phone, which saves everyone time and resources and allows us to upsell in a way you couldn't do over the phone.

I like the layout and the fact that it is free. I also really like the fact that it includes chatbots for automated responses and that it is very easy to customize.

It is a shame that it requires a paid plan to access all the features, but also quite understandable. I wish there was a way that customers could close the chat when they are finished and that it would delete their chat history.

I don't need to be available to chat with potential customers twenty-four seven, which really takes the stress out of having a website. It is also a pretty good looking chat.

the mobile app and the possibility to have different projects in just one app

the suggested Chinese translations are far from natural and native.

clients can reach me on my mobile at anytime

Having all channels in one place is great and really allows us to keep on top of everything.

I would say price is the only downside to the product once you go above the first tier, we would love some of the other features but not within budget yet.

Keeping us organised and on top of customer support which is a crucial element to our brand, priding ourselves with speed and quality of help.

I like that I can talk with my customers and help them with their orders from my clothing shop using Tidio without having to do an email or call which takes more time, and I can talk to them with my mobile app.

I don't really have a lot of problem with the tidio software but maybe some more integrations would be nice. Otherwise it's very good and I love using Tidio for my business

The problem it solves is that when my customers have a problem like sizing help or they want to cancel an order etc, they send a chat message and I'll be ready to help them or one of my assistants will

The Customer Service offered The NLP system is very advanced - pretty mindblowing to me!!! Great API Documentation Reasonable Pricing Overall great company to work with!

Lack of WhatsApp, Twitter, and Telegram integration. However, I am aware that they are close to releasing these features, which will hopefully be happening soon.

Automating live chats, saving time spent on manual replies and no longer needing shift-employees to be online 24/7. Integrating with all major CRM services is also very useful for collating contacts.

Easy viewing and the site layout. Good site

there is nothing i dislike about it for now

Support Chat will be helping me in my day to day client support

We found that building a AI/ Question based flow was ( though initially daunting ) quite manageable and in just a few hours, we had built a stepped process by which we could lead website visitors through a series of questions and provide the appropriate responses.

We have not found a downside as yet - it performs admirably compared to its majot competitors.

Tidio has allowed us to minimise the effort of our chat operators by providing answers to FAQ's without human intervention.

The dashboard itself is very user friendly, and the prices are very reasonable aswell. The automated robots are also a feature I use very often that cannot really be found anywhere else.

There aren't really any downsides that I've encountered; it has managed to solve all of my problems for now, but one thing I wish they'd add is a dark mode feature for iOS versions.

Tidio has solved a lot of my issues with past providers. Besides those, I'd say that the number one thing I benefit from is surely the chatbots; they help me get a lot of leads!

There are many upsides to using Tidio, such as their affordable price offers and the number of functions they provide to make your company look even more professional and organized.

It may happen that Tidio's integrated chatbot could sometimes provide wrong answers, but considering it's an AI, it's outstanding. As it still does its job and helps us reduce the number of employees needed to provide support to all of our customers.

I'm grateful to Tidio as, so far, it has helped me so much with all the integrated tips that guide me on how to be a better employee and look even more professional than before.

I love the insights features that Tidio integrates within their products. It's super useful for me as a Software Engineer to utilize those insights to make our products even better than before and more liked by our customers.

Not much, although I'd love to get Tidio's developers' attention to the customization features, such as more themes for the employee point of view of Tidio.

Tidio has helped my coworkers and me on the side of handling customers' opinions and ratings to analyze what to modify and change in our products, which was way more complicated before we started using Tidio.

Starting a business can be tough because I want to help answer visitors questions as fast as possible and hopefully sell my services. Tidio helps me do that right on the spot!

So far it's been working perfectly, I honestly have nothing bad to say about Tidio, I will continue to use it. I have already recommended it to all my business partners and friends.

Tidio is helping me turn a basic visitor into a person or a potential customer. Im no longer just looking at numbers on google analytics but rather real people who entered my online establishment.

I'm new with this tidio company, until now I see its a trusted company, the provide fast support I have seen every, plus that agents support are always nice all of them

i dont see any dislike thing,so every thing are good, mayby they only need to blod font option to make some parts of fonts bolder more like 600 or bold or bolder

Tidio is a chat live service, its provides this service for other companies and other businesses to give support better to thiem customers, they are N1 for my team and me

Upsides: Tidio is perfectly designed and supported by experts of all genres. I love the type of support that their employees give when in need. Tidio compares much better to competitors.

If there's one thing I'd change about Tidio, it's only the prices. Everything else is perfect, in my opinion, and worthy of recognization, a nicely done job by their developers.

Tidio has solved many of my customer support problems, especially the management of those. That alone benefits me and my entire customer support team in both productivity and business response time.

One of the most usefull feature of Tidio is the automatic chatbot to engage new customers! i like it very much

sincerely i haven't found a feature that i don't like

It help me with new customers! we are open at the walkin so when i'm busy he welcome new visitor !