Tidio Reviews & Product Details

Super easy to install on my Wordpress site and configure

I haven't found any real dislikes so far. There is a limit to the chatbot functionality on the free version but the service still works perfectly well and Tidio is certainly worth the few euros if you are looking to increase chat automation

I have enabled live communication with website visitore to my clients' e-commerce sites. Increasing conversions.

Honestly i love everything about tidio, from the modern interface, to the amazing support they have. They are an amazing company and platform, you get some nice bonuses, you're notified everyone someone is on your website and it's just a beatiful design of the platform overall. I highly recommend this platform!

Absolutely nothing :) I'm in love with this platform.

It's been so much easier to help customers on the spot, as opposed to resourcing to a phone number and people aren't always comfortable talking on the phone so this is just amazing. Thank you Tidio!

- Ease of use - Quality / price ratio - Design - Convenient With the mobile application it's a great product

We cannot quickly know on our dasboard which license we have. It is really missing information. It should be written in Large if you do not have a license and its renewal date.

I was able to more or less know which pages are being visited on my site and to speak properly with the visitors of my website.

The automation - hands down. I use Tidio all the time and suggest it to my clients for its ease of use and excellent support. I've not used it yet with shopping carts but I can really imagine it being awesome - will definately test it out.

Their own customer support chatbot should have the option to initiate a chat with an assistant in its menu, but when I start to talk, someone does reply so it is initiated - its just a bit confusing sometimes though.

It was just an issue with the package on my account.

The design customization is excellent even in the free plan. The chatbot works like a charm, and we couldn't be happier with Tidio's support team. Also, the pricing is fair.

There's nothing we dislike about Tidio until now. The experience has been great.

We use Tidio as a chat platform, with some chatbots for leads generation with automatic triggers

How easy it is to use and how nicely the mobile app is designed

Sometimes the desktop app can get glitchy in that sense that notifications do not show, but support is always on top of it

Answering customer questions and reservations right away

The fact that I can have all the features of other chatbot tools + online live chat in multiple language + email marketing service with ready built tempaltes and above all, a perfect support team that are always online for you to help

it needs to work with active campaign :)

Multiple websites chatbot with much lower price that others out there

My first task was to improve their search and response capability, and appearance on the web page of their business. They have a robot that misdirected visitors to WhatsApp at the moment, making it less easy for them to use. Additionally, it is offered at no cost, but the features are very simple in the paid version of HubSpot. I found Tidio, so I did an extensive quest for quality chatbot search and found some. All along, I was pleased with the simple approach and uncomplicated functions of the program. They loved the final form of the robot, and it was incredible when I presented it to the squad. It was simple to comprehend, simple to use, and simple to put into practice. I would definitely recommend Tidio to others for their accounting needs, and I want to work with the firm in the future.

Although maintaining the lines connecting each flow was a movement line that would make it complicated, a task that took a long time to complete was taking too long for me to do. This required a lot of effort, but it was a simple once-over to adjust the sizing, which didn't take too long. I suppose you might expand on this concept for a further thought: instead of manually straightening out acts and lines, you can have the program automatically fix and space them for you

Needed a chatbox for our website.I was surprised with how easy it was to program our multilingual website/chat robot! That did well, by the next day it was all put together and I was receiving customers. Even, keep in mind that we connected to our HubSpot account; it's going to take the full benefit of their feature set

Tidio offers intuitive, accessible technology for our team to use from the desktop, browser, and phone. The technology is fresh and modern and easy to customize.

I don't have any dislikes. I'm impressed, including with how they reached out to ask for suggestions for how to improve the product.

I'm running an online learning community. Students come to the site and see the chat button, giving us the chance to respond to their questions right away. Tidio is also not a plugin! It's embedded in the code, leaving us more space to run our WordPress platform. Other chat features were really slowing down our site. Tidio solved multiple issues.

The best thing about Tidio is how easy it is to integrate it into our website, which helped us to work with this program in just a couple of minutes. With Tidio, communication with our clients is extremely efficient, which allows us to convert these conversations or consultants into profits through the sale of our services.

The only thing we can mention in this case is that it bothers us that we haven't used Tidio for a long time. It is an excellent, updated, modern and very complete program.

Our agents, both support and sales, feel very comfortable working and serving our visitors and customers through Tidio, in addition to this program has an integration with Facebook Messenger, allowing them to save a lot of time and respond to multiple messages from different networks or channels but in the same panel or program.

What we liked most about Tidio was its powerful and customizable look, something that gave more freshness to our website and attracted the attention of customers, this convincing it with the welcome chat that activates the chat with a pop-up or alert window What attracts the attention of our customers or future customers when visiting our website and what we like most of all the things that this program can offer, is to improve our sales.

Since we started using this program it has worked smoothly and there have been no failures either in the chat or on the platform, it is really very good and fulfills all the functions it promises (Tidio will not make you have a bad time).

What has benefited our company most when using Tidio is that it facilitates the work of our agents, with the pop-up window we call the user's attention and once you write us we can choose if we want to respond through chat, email or Messenger. In addition to that is another of its excellent features, we can integrate Tidio with Facebook Messenger and respond to all the messages of that social network from a single platform.

What we liked most about Tidio is that from the beginning it was very easy to use it, from the first moment you enter your panel you have suggestions of what you can do next, it was also very easy to install it on our website. But the best of all is undoubtedly the direct and effective communication that allows us to have with the people who visit our website and wish to acquire our services or request some technical assistance.

Since we started using Tidio so far we have no disagreement or something negative to say about this program. Undoubtedly Tidio fulfills everything he promises, mainly chat in real time with our visitors on the web.

In what we have benefited the most is in all the options that it offers to our agents, such as the desktop or browser version and the mobile application, something that allows them to work from anywhere and at any time. This program also has an integration with Facebook Messenger that allows us to respond to messages from that platform or from our Fanpage from Tidio, which allows us to manage all from one place.

We are fascinated by Tidio because it is one of the best real-time chat programs. It is very modern, easy to use and install (we only upload a code to our site and voila!), And its design adapted very well to that of our company. With Tidio it is very easy to communicate with people who visit our site in real time, we can provide support, specify sales and resolve concerns. With Tidio we improved our sales because it allowed us to improve our communication.

This program has good support, works well, complies with all the features it promises, whether in its free or paid plans, we have nothing negative to say about Tidio, it's just a great program!

In what we benefit the most when using Tidio in our company is in communication and in turn in increasing sales, with Tidio we can speak directly with our prospective clients, we can talk and sell them through chat and at the same time be able to solve their problems. concerns. Also Tidio can be easily integrated with Facebook Messenger, something that allows us to respond to the messages of that platform in Tidio and thus be able to work from the same place, this ultimately saves a lot of time for our agents.

We love it, we like it, we love using Tidio! It is the best to chat live with our customers on the web. It is fast and simple, it does not consume resources in our hosting. It was easy to install and configure it to the design of our website. We use the trial version and without doubt then we acquired a payment plan since we wanted to have the best features.

There is not something we do not like about Tidio. It is a really good program, it complies with everything it promises, its tools and features are first class and of good quality!

In what most benefit our company to use Tidio was to provide excellent communication to our customers, provide good care and support, if our customers have a question with our service with Tidio can contact us. It also has a simple integration with Facebook Messenger that allows us to respond the messages of that social network with Tidio, something that saves us time.

Tidio is a really excellent LiveChat that has everything you need to perform in the best way its main function that is to function as a live chat for users who enter our page. Its messaging system is very good and stable, being very precise and clean leaving aside all those options that end up confusing the user and ruining their experience, this lacks some error in the reception of messages or when using it, which thanks, also has a very good and elegant design that easily adapts to any page and is very easy to install, also among the functions that are most appreciated is the programming of messages that has helped us a lot on more than one occasion.

With all sincerity we are grateful to be able to affirm that we have not had or witnessed any problem with Tidio that has been of great help in our page.

With the arrival of Tidio to our page we have been able to effectively improve the communication we have with our customers and deepen our relationship with users who enter our page by communicating the way they feel most comfortable, be it the Tidio chat or with its integrations that allow us to communicate via email, Facebook or Messenger, the messages that you can schedule on occasions when you can’t respond to the clients at the moment have also been very helpful.

Tidio is the best chat we have used in our company! It is modern, has a pretty attractive design and makes it comfortable and pleasant to work with, besides that we can customize it. It was very easy to implement it on our website with a code that we offer and the best of all is its main feature, the power to communicate with customers who visit our website in real time in search of a service or product.

For the moment, the only thing we can mention is that once the chat panel presented problems to activate it, but we contacted technical support and they were able to solve it and until now we have not had any other inconvenience.

This program has helped us with the most fundamental thing and is to communicate with our clients through their online chat. It has also allowed us to integrate Messeger which facilitates us to monitor the messages of that platform within the Tidio panel and thus we have everything in one place. It is easy to integrate with other third-party programs such as WordPress, Salesforce and BigCommerce.

Tidio is undoubtedly one of those who meet the list of best LiveChats pleasing us from the beginning its very easy installation and its great design that far surpasses that of many other Chat that even adapts very well to the design that has in our page and any other than the one in which it is implemented. Your messaging system is also very good making any conversions you have with the client more efficient, and with the ability to program a message for cases where you are not available to perform customer service has been an excellent lifesaver and It helps not to lose potential customers.

Throughout the journey we have been using Tidio, we have not encountered any aspect that we do not like or that has been causing a problem, so we are very pleased with Tidio and his service.

Thanks Tidio it has become faster, easier and more efficient to contact our customers with a messaging system that not only likes us, but also, as we have mentioned before, the system that allows us to program several messages has been very useful because in the few occasions in which our customer service staff has not been present the preset messages has helped us a lot, also with this LiveChat the files from countries and languages do not arrive here because thanks to the translator that comes integrated with the chat it is possible to respond to the user in the language that speaks in a matter of seconds without speaking their language.

We love Tidio because we can communicate with our customers instantly with the online chat. With Tidio we have everything in one, chat, emails, ticket system and Messenger. Its design is beautiful and can be customized or adapted to the appearance of your company. If you do not have available agents you can configure messages without connection, Tidio is compatible with mobile devices, Windows, iSO and Mac so you can always communicate with your customers without compatibility problems.

There really is not something we do not like about Tidio, we can only mention that if you use its free version you will notice that it is limited but you can also choose the payment and skip the limits, and once we noticed a bug with the chat icon on the web, the area to click on is small, so you have to click several times.

With Tidio we can do the most important thing for us and it is to communicate with our clients regardless of the country they are in, nor the language since Tidio has a translator, in addition to solving problems and attracting new clients. You can monitor visits, leave scheduled responses, online status or offline (you can also deactivate the chat if you are not online and your visitors will not waste time writing and waiting for an answer), monitor the chat from the browser, application desktop or mobile.

Tidio is the best live chat program we have been able to implement. It is very easy to install and use. It has a very nice and modern look that makes working with it very comfortable and at the same time it calls the attention of the customers. This program meets the most fundamental thing is to communicate with customers who visit our website and need technical assistance or want to hire a service using live chat or creating tickets.

Tidio is very good and we have nothing negative to say about him. It has worked and fulfilled all the time we have been using it.

The Tidio program has provided the essentials we needed on our website that was to implement an online chat that will work in real time and allow us to communicate directly and quickly with our clients. Besides that it has not allowed to integrate it with Messenger (you can also do it with Facebook and Email). We can keep a chat history to keep a record of the assistance we provide. And something that has been very useful to us, has been your automatic chat that detects the customer's visit and calls your attention, and we can leave some answers quickly configured in Tidio in advance.

WE LOVE Tidio! It has such a beautiful interface, updated, modern. For the agent that supports the client, it is very easy to work since the platform is very pleasing to the eye and makes it easy to navigate the entire platform. In addition we can use the chat bot to attend and capture the customer's attention and even give basic and fast response.

The truth so far we see nothing negative in this tool, has no flaws in its development, nor in the code, the truth meets all that promises. The only thing we could mention is that on one occasion the chat window did not look good in a Safari browser but was then fixed. We are very satisfied with the function it fulfills on our website, it is the best live chat of all.

We have benefited greatly with the bot chat since we can serve customers quickly with some simple questions and answers and so we do not miss the customer's visit. We have also been able to implement this tool with Messenger and Wordpress to use it on our website, and at the same time export the chat files to have everything organized and keep a record.