Tidio Reviews & Product Details

I like the design and that I can adjust the design and the way the chat looks like. We rarely experience technical issues and if even the customer service is very helpful.

I would like to be able to remove the 4 images pictured in the live chat widget. I would also like to be able to avail of the discount which seems to only be available to users who aren't long-term customers.

I can chat with visitors that visit my website. I can have multiple operators. I am able to provide my customers with information immediately which makes them more likely to contact me again.

Instant notification to my devices which makes it easy to connect with customers. Useful for my iPhone as well as on Mac. Integrated with Shopify.

So far I have not come across any dislikes

Helps connect with customers instantly as well as give coupon codes and instentives

Intactive between platforms. Works well with notices.

It could use a few more options on their basic plan.

With Tidio, I am able to keep in close contact with customers, leads, and fielding support becomes a lot easier.

Ease of account creation, ease of website integration, and powerful features for small businesses just starting out. The customization and features are top notch

I wish it had better integrations with enterprise tools like Slack. I have to have their app to be able to respond while on the go. I fear the app might logout or go inactive and I miss important leads.

I want a very low barrier way for potential customers to reach out and ask questions rather than rely solely on email or phone communications.

It is very user-friendly. Would recommend it for anyone with limited experience with chatbots.

There are some aspects of the chatbot AI that are not ideal or missing.

It is very effective t guiding potential leads.

Tidio has helped us close a gap in our communication system. We've noticed a significant increase in customers connecting with our team via the chat with Tidio, and we've been able to help people with their questions/issues faster than ever before.

Tidio has a lot of features, but it might be a little overwhelming at first. I liked the visual builder for chatbots, but it was still limited in several ways. Furthermore, their pricing structure is intriguing - with three distinct "plans" each starting at $18/month, you're looking at a significant monthly charge if you want quality chatbots, several operators, and the ability to send emails.

I wish I had more control over each chat administrator's account as an administrator. I basically had no control over everyone's accounts after I set them up. So I couldn't help someone who kept forgetting to post a photo (well, without actually logging into their account with their username and profile). However, this isn't a deal-breaker; it simply means that I'll have to be in regular contact with each user to keep their profile current.

I like how easy it is to use it, and the look

That few things are missing, mainly for my field

Chatboting, recruting

I like when people ask a question on the site, I can respond right away from my cell phone.

Some people want ask questions when the business is closed, and I feel I have to answer them.

I can give people the information they want right away.

Easy to use controlpanel, and not difficult to setup.

That you have to pay seperate for removing branding.

Easy live chat

it is complete, comparing to others chatbots companys

some great functions are payed, meanwhile, it is still complete

it makes my company automated

The free version works good and the easy-to-use User interface.

I don't dislike anything about it so far.

The most I've realized as a benefit is that I get to see which country the person is from who visits the site.

I like that it is a modular system so that you can design a particular customer experience.

I wish the service were more affordable on a monthly basis.

Breaking the ice in terms of shipping. Tidio lets me uniquely communicate to international customers, that YES we do ship to your country and possibly offer an incentive like a discount code.

The best thing about Tidio it's definitely the chatbot feature! It's easy to use and has many features.

I'm not too fond of the more minor ways to customize the widget.

We're using Tidio to live support our customers.

The chat-support is very competent and smart

IP-blacklisting is missing to exclude yourself from being shown as visitor. Visit-time is no accurate. Both are showing "Visitors on your site at the moment" that aren't there. If you try to contact one it still will not recognize that the visitor is gone since minutes or longer.

live contact to site visitors, support, CTA

The ability to automate chat bots, the way you can jump into chats and speak to customers easily.

The jump to 39 USD for the chatbots upgrade after 100 seems pricey.

Having an instant response when customers are asking. The ability to tailor solutions.

How it's monitor visitors activity on the website

Actually I tidio I can say I dislike nothing and I can rate 5 🌟🌟🌟🌟🌟

Easy conversation with my customers

Increasing sales with website bots. manage messages from many platforms in one place.

There is no regional pricing because the dollar rate is high in my country. That's why it sounds expensive.

With Instagram messages, I enable many people to reply to messages without accessing the account.

Quick Response and clarity on how to use their services

You can only enjoy the feature mostly on a live site and not a demo.

Putting the correct code, and asking for assistance if you need anything

Tidio has a good-looking widget. The chatbot is easy to customize and there are ready-to-use templates. The UI looks modernized.

There's no feature to temporarily turn off the bot for the team, every agent needs to turn it off individually.

The chatbot that can answer clients' questions.

Bot system allows you to make many changes while not being too complicated

The pop ups on website needs to be adjustable

Helping customers in real time