Tidio Reviews: 4.7/5 — Highly Rated

I have used other chatbots before, but none as comprehensive as Tidio. What really stands out to me is the ability to choose templates based on my strategies and goals. This really helps simplify the setup process while maximizing performance. Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

No issues so far. The team at Tidio is always helpful, supportive, and an overall joy to work with.

We just recently signed up, but I can already tell Tidio's platform has the capability to make a significant impact on our site's conversion rate. Additionally, Tidio is a fantastic business partner with a team that's always ready to collaborate and explore new approaches.

I love the ease of use & abundance of features available to both free & passing accounts. There's really something for all budgets. It's also got great design, fully customizable, integrates to many website platforms, and even the app has been amazing. You can chat message your customer, and when they're offline or say they drop their signal in the middle of a chat, you can email them right from the Tidio page/app & it shows their status in real time, which is super helpful. I like that we can share Media back and forth too, comes in handy when I need pictures of broken products for example. Every time I need customer service, I get a prompt response & that hasn't changed over the years at all! We will truly never use another chat company if at all possible!

I'm honestly not sure what to put here. So far I've had a great experience to to bottom. I think the only MINOR problem I've encountered thus far is that the chat bots set up/system can be mildly confusing & some customers have trouble reading larger responses from me depending on the platform they're viewing my website on... but that's it seriously! Great company & product.

No problems currently, but anything I've had trouble with in the past they've always helped with. As far as benefits... for a few years Tidio was the only way our customers could get a hold of us outside of Email & our Facebook group, so to be able to speak with someone live during business hours put a lot of people at ease about our products and services knowing we'd be there. I still To this day (literally today!) get compliments on how easy it is to reach me on live chat when they're not able to call into the shop. I also like that I get messages overnight even when I'm not available that I'd otherwise likely not receive, so it helps to have another "contact form" if you will.

It looks great, is super simple and the free option is fantastic.

There are almost too many features to choose from with chatbots, email marketing etc.

It helps us to connect with our clients (parents and campers) instantly and efficiently. We no longer are only reachable by email and phone.

I enjoyed using the app when I need to chat with customers

I love everything i haven't found anything yet that. I don't like.

Email templates are the best i struggle with finding the right words and templates and they have endless

What I love most about Tidio is how user-friendly it is. Its intuitive interface makes navigation a breeze, even for those with limited technical experience. The learning curve is virtually nonexistent, allowing me to quickly implement the service and boost my productivity. I also appreciate Tidio's fantastic ability to create highly customizable chatbots. The effective automation of responses to common questions has not only saved me a ton of time but has also enhanced the efficiency of my customer support.

While Tidio offers solid options for creating chatbots, advanced customization can be somewhat limited. For someone like me, seeking complete adaptability in the logic and design of chatbots, I sometimes feel there are constraints that limit the implementation of more specific strategies.

Regarding real-time interaction optimization, Tidio has been a lifesaver. The live chat feature has significantly improved customer satisfaction by enabling instant communication and reducing wait times. Furthermore, Tidio's capability to track in real-time and provide detailed analytics is simply invaluable. It has given me a profound understanding of user behavior, identification of trends, and the ability to make informed decisions to enhance my customer support strategy and optimize the experience for those visiting my site.

Its feature to chat with the live customers on website.

No, there is nothing to dislike in this shopify app.

We were not using any chatbot in past to connect out live website visitor, But when we use tidio chatbots. It's help us to convience our live visitors to convert them in customers.

It is no wonder that the TIDIO Chat app has over 130K users! The TIDIO Chat program uses leading-edge technology to integrate other Social platforms and has a Mobile App that keeps your visitor Chats at your fingertips, but more than that it’s a company with integrity. The Customer Service department is tech-savvy and compassionate and goes above and beyond to be of service. Based in Poland, TIDIO is also supporting Ukraine’s fight for freedom by donating $10K to the largest Nationwide fundraiser, while hosting its own internal fundraising effort. With Tidio, we not only found the absolute perfect Chat program, but we also made a connection that supports our values as well.

There's absolutely nothing I would take away or can think to add to Tidio Chat! This APP shows that the developers have listened to suggestions and have continued to improve the product.

We wanted a way to always be there for our students who may have a difficult time in understanding the curriculum. With the ability to connect via online chat, email, or messenger, the connection is there for whomever needs it! And having a mobile app is the perfect solution!

Tidio is one of the best tool for chat system. The good thing is they provide the free version where you can have a better experiance how to use Tidio, other great thing is the support from the Tidio. it was excellent

one thing is pricing of Tidio it is little bit expensive when comparing to other projects. but the use case of tidio was excellent

The main proble is to solve the conversion with the customers

The free option gives enough tools to understand if the SaaS is right for you

Nothing at the moment. It seems easy to use and well thought

I'm in contact more directly with potential customers

Contacts segment, the option to export the list contacs is one of the best parts. But the document is very complicated to manage, all the data is in one block,, it would be better if you can to get better the cvs

Just the cvs format from the contact export, its very basic, if you get better in that part i upgrade immediately. and there are to many options for upgrade, if you upgrade your plan u should take the tidio firm out.

Conversations with my clients and improve chat on my website help very much. this is the best way to contact directly with them. My contact increase like a 15% with tidio.

Tidio is a great tool to handle website visitors. It also has an excellent bot response system that helps you address all the client questions

It has a limited number of bot responses for their free tire

It is difficult to stay all day responding to questions that an automatic system can do. So Tidio is helping me resolve client requests and capturing their contact details for further client connection.

I like how I can use Tidio to build my email subscriber list automatically. This saves me a lot of time.

That there's a limit on the free plan, but the paid plan is unlimited.

Building email subscriber list

They helped me out really quick and it wasnt a struggle. Best of all they were able to help me immediately and saved me so much time!

Nothing, awesome company that helped me out with an issue and I am glad to be using it since they helped me out.

I had my Tidio account on another email address that I could not get into so they helped me out simply by emailing them documents to confirm that I was the owner of said website and allowed me to use the domain for my website and create it with my email address.

A lot of functions and a very great support. The bot worked for diffrent projects.

Sometimes it's hard to find directly the right thing, but there's a great support which helps you out.

I solved diffrent problems with tidio, at the moment we are creating a product finder.

The ability to see who's on my site at anytime and start a chat with them or from the customer easily!

I keep missing people with the beep alerts, so I changed it to the repeating alarm so hopefully I'll catch them now! Also, don't like seeing people who were on our site 10 days ago because they don't know how to close a tab when they are finished, but oh well! :-)

I've used the chatbots in the past and they worked great and saved me time, but I want to provide personalized customer service whenever I can. There is nothing worse than not being able to get customer service when you need it, in fact, I try to avoid anyone who doesn't have an easy way to get a live person.

The best thing is that the chat bot is always there and my users or any potential customer can always drop a message and we never lose a lead.

The thing we want to improve on tidio is the number of chatbot triggers. They should at lead allow us to popup infront of the Customer.

To keep leads and understand Customer needs.

Tidio was my pick for a chat solution because it allows me to utilize multiple sites in one account and its easy to connect with customers on my site.

The function I least like in Tidio is the AI function. I don't want my customers to feel like their talking to a robot.

I can connect with customers while they are on the site. No need to send an email within business hours. I can resolve issues or answer questions to make their customer journey smoother and more like to make a purchase.

Almost all of the features provided are great with a user-friendly interface. I love the automation stuff with chatbots where most of my chats are handled by them. It's really a convenient and cost-effective chat messenger for me and my business. The bots employ AI solutions to recognize customers’ queries and act upon them which is perfectly awesome. They can also save abandoned carts, offer discounts, generate leads, and much more. Plus, they work 24/7, so you can get a good night’s sleep. Highly recommended to all my circle and friends.

Nothing yet but improvement is always needed as part of continuous success.

My basic chat needs are completely fulfilled where chatbots are specially working day and night for me to manage my customers who need immediate response and help. I love the chat UI design which is user friendly and anyone can use it like a freshie.

The chatbots are incredibly smart and have helped a lot on our website.

Limit on how many chats you can do with a chatbot on the free version of Tidio.

Tidio is automating my chat for me.

Clean, attractive UI that allows for easy chat widget customization. Simple to configure its Chat Sequence. Intuitive Chatbot that is cost-efficient.

Nothing negative to address. Tidio is a robust platform.

Collection of potential customers' email addresses for lead Generation. Segmenting and monitoring Leads. Communicating with customers and capturing leads in real-time.

The App version of this Chabot is amazing for handling notification. I can see every activity on my website at anytime through its application that have easy interface. Tidio are providing very good features in low prices and most of them are totally free of cost. I really love to work with it. It is so cool that you can use it's free plan for lifetime without paying anything.

Although there is nothing which I dislike about this chatbot. But one suggestion I would like to share. I think there should some default templates for different chats i.e Barber shop, Electrical shop, Ecommerce. So any one can edit or redesign them accordingly.

I am a freelancer and today I setup Tidio chatbot on the website of my client. Tidio are providing very good features in low prices and most of them are totally free of cost. It is best to use Tidio when you don't want to pay something. My client is very happy on this choice.

The robust Chatbot builder, vast offerings in the templates library and analyze nodes features are the best to use as the provide easy to deploy conversational flows and analytics in one platform

Not able to drag multiple nodes together to move around On some nodes, the connections don't show. Have to duplicate and remove the older node to make the connections again

Removing dependency on tech teams to build and deploy the solution Ease to build chatbot conversation flow Node wise analysis to see highest utilized nodes or usecases

The live visitor notifications and details are great for evaluating where your traffic is coming from & engaging in real time with customers on your wbesite. Whether from a chat bot or a cs rep, it is always great.

Nothing at the moment, but I have not been using it for long enough! More on that in a later review I suppose.

Finding out real time results about traffic on the website. Being able to engage clients in real time. Preemptive handeling of form abandons, instant lead capturing

It is genuinely difficult to pick a single best thing about Tidio. Firstly, the service we get from their support staff is world-class. They are always open to feedback, and will frequently circle back on us with features we request - even providing beta access to upcoming features we are highly interested in. It's clear that they care about their product & the people who use it - and I think that makes it the #1 reason to pick this product.

Additional flexibility around contracts I think would be vastly more user-friendly. As it is; we have signed an annual contract for our first year with Tidio - however without the option to downgrade users, and more importantly, bot triggers, it means we could end up overpaying.

When moving to Tidio, we wanted a powerful platform to unify both our Sales & Technical Support chat platforms; while still providing a net upgrade compared to our previous chat platforms. Tidio is perfectly tailored for both Technical Support & Sales; so was a perfect choice for us. Additionally, it's powerful chatbot features, alongside it's analytics, meant that it could work with us as we continued to scale. An issue with our previous platform was that it simply didn't function well with the scale we were operating with - with us frequently experiencing crashes and slow load times.

easy of use simple log in and go get messages from incoming traffic whish great

not much to dislike honestly its all great no real faws

it generates traffic and we able to to easily follow up with customer

The intuitive chat bots can actually take care of your customers before you come around. Chat bots come in handy when you are not always around and available to attend to your visitors.

I have yet to identify a feature on Tidio that's not helpful.

Tidio helps with leads monitoring and I currently use that to follow up with site vsitors

Easy to learn, set up, and teach. User-friendly and you can basically do anything you want for providing a chatbot in a specific site.

limited option on the design side of the app.

You can create a chatbot where users get the answer to FAQs, as well as chat directly with your client.

From a pricing standpoint, Tidio is excellent. They are very reasonably priced, with great tech support and very good features.

I don't dislike anything about Tidio. They do a great job.

It looks professional and is easy to use.

It was easy from the beginning. Creating an account, setting everything up and integrating with my site was a breeze. Mobile and desktop apps make managing everything easier.

No complaints so far but I've been using it for just a couple of days. Maybe that I haven't found it sooner.

Quicker and more efficient communication with customers. Managing my customer support queries on the go thanks to the mobile app.

Tidio is really easy to use and looks great on the front end. I like that they don't limit the chat interface to a single website, which is great for my specific use case. I have the chat on my teaching website so that students and potential students (I am in higher ed) can reach out to me immediately. I also have it on my consulting website. I can monitor and get leads from both sources simultaneously. The price point is also really good for this option. I wish the email marketing was more competitively priced with Mailchimp, but Tido is more intuitive when it comes to segmentation and the fact any chat lead is added to the email marketing list saves a lot of manual processing. Works well on WordPress--easy setup and maintenance.

So far, I do not dislike anything. I haven't had to use customer support. I haven't experienced any technical issues. If I do discover something worth noting, I will update my review.

Being able to offer real-time chat with learners in my course at my university as well as my career coaching courses (for my consulting business) in real time increases engagement among these groups, which has improved my evaluation scores. Being able to simultaneously interact with both groups at one time from a single dashboard is great!