Gist Reviews & Product Details

Gist is easy to install and provides a really great way for customers to ask a question and to track them movement through your app to better assist them.

The ability to message clients first appears to be working until yiou click send and you get prompted for an upgrade. Feels a little bait-and-switch.

It's helping better understand what customers need when onboarding.

I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat & bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

I’ve gone through a long list of marketing automation platforms that have their positive and negatives. However, the big plus is that Gist provides most of these features, all within the same application. This reduces the multiple touchpoints you may have with customers and makes it easier to run your business smoothly with your contacts.

It works. I need a simple chat widget to communicate with visitors to my site. For that purpose, it works pretty well. I can access it from my browser and the mobile app, and it supports push notifications, so I don't miss any conversations. The information it stores about users is super helpful - especially their country of origin and pages they've visited on my website.

The Gist team added too many features in recent years that aren't directly related to chat. The bots and automation part is nice, but I don't use it since my business isn't big enough to support and maintain automation. When you don't respond in time, you receive a notification email telling you there's a conversation. If you don't go through the links inside the notificaitons, at some point, Gist will decide to automatically stop sending you notifications via email which isn't fun - it doesn't even tell you about it.

Gist enables users and potential customers to reach out to me directly, without the need to fill out forms or send emails. It also works well in collecting the email address of these users so I can follow up with them later. By having this means of communication, I can have more conversations with customers than I would otherwise conduct.

I love the chat bubble feature the most. It's an invaluable tool for my business, because it enables me to give great personalised customer service, by connecting with my website visitors in real-time. It allows me to understand why they came to my site, what the most popular articles they are searching for on my site, and it helps me to nurture them, build a relationship with them, and get them to subscribe to my social media and buy my products.

I don't currently have workflows publishing for most of my workspaces, and that's the only thing that is holding me back from being fully successful with the platform, as I really need this feature. And MailChimp is easier to use and set up automation super quickly.

I am improving customer relations and selling more products

I guess it offers a lot of features related to marketing and customer support. The automation triggers are awesome

There is nothing much to dislike, I like the product overall.

I am using it mainly for website visitor chat. Plus I am also using it for email marketing.

All the integration of email marketing and live chat.

The prices especially for small companies which are starting with a low budget.

The customer service experience is improving.

The automated and personalized chat prompt that goes out on behalf of our Executive to a newly signed-up customer has been the most rewarding. Customers immediately come to know that if they are stuck at some point with our product, they can reach out to our Executives. It's very customizable as well. We can show the prompt to a selected set of users only (in our case, the Admins). We can show the prompt when the user has been on a specific page for too long etc. Apart from this, we use the Post Messages as announcements for feature releases, upcoming events, etc., which helps us keep our customers engaged. We also use the workflows from Gist to periodic Marketing Emails to our customers. Also, API-based integration makes Gist very powerful.

Nothing much. The mobile app's performance can be slightly improved. And if the rule-based events can be made more advanced, for example, instead of writing "Users who performed an action in last X days", if we could write "Users who performed an action in last Y minutes", it will become much more powerful, and we will be able to utilize it even more.

Customer Support Customer Adoption Marketing

Chat response time is better than other apps.

The user interface a little bit confusing

Customer support via chat, knowledge base

There are a ton of great features. I really like how I'm able to integrate directly into my website.

It takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software.

It's hard finding a single software that can do as much as Gist goes. Usually, you have to use multiple software.

Gist helps keep the bulk of our marketing in one location and easy to work with WordPress to set up the system. One of the best features we like to use is the Chat Feature. The chat widget can be added very easily using the WordPress Plugin created by Gist. The feature connects to a whole host of other Gist features like the live chat to your website visitor and gaining feedback to your built-in Gist database of information.

WordPress update took some time but was update a few weeks back. Additional chatbot options would be nice, but chat does come with a lot of features. Sometimes you can get lost in all the options but not sure if that is a con, depends on you.

I like having everything most needed in one place to make it easier than having to log into several sites to get things done.