Gist Reviews & Product Details

GetGist boasts an intuitive and user-friendly interface, making it a breeze for both support agents and customers to navigate. The chatbot setup process is straightforward, enabling businesses to quickly integrate the tool into their websites or applications without extensive technical knowledge.

Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more advanced features and capabilities of the platform may encounter a learning curve.

Improving Customer Support Efficiency: GetGist's chatbot support tools automate and streamline customer support processes. By leveraging advanced AI algorithms, the chatbot can handle a significant volume of customer queries, providing instant responses and resolutions.

That it integrated everyhting I will ever need, in terms of marketing, customer support, CRM, and much more than that...on a single platform

the interface should be a little bit more User friendly so newbies can set it up correctly, not stumble upon features.

making sure my website visitors learn about the tool, customer support is as automated as possbile and for sending emails

Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch.

The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution.

Live chat with users. Gist together with Segment allows us to get user data/context directly in the Gist dashboard which makes it very easy to give excellent support

Gist replaces a lot of separate tools for us, and brings a unified toolkit that is very easy to use,

At this point Gist has evolved to become a very complete tool. We've been using it since its early days. I would like to be able to use my current account on two separate websites (they're the same brand, just different countries). But that's about it.

Lead nurturing, email marketing and automation in particular

Excellent onboarding resources and helpful support chat to get everything set up and running smoothly.

If you have multiple organisations on your account, it can get a bit confusing with the admin.

Managing inquiries through our website.

We were paying a high price for some functionalities of Intercom and we changed to Gist because covers all our needs. Furthermore, the team is fast including new functionalities and requests. We primarily use it for support and engagement emails, but it has other nice functionalities such as surveys, knowledge base or meeting scheduler. I totally recommend it.

We have encountered some bugs but the team at Gist is fast solving them. Also, it would be nice to have better reports (more customization) and more functionalities related to events (use properties from Segment events) which is vital for us even though the basic functionality with events is covered.

It is our tool for customer relationship management: Support, Email marketing, Knowledge Base, Surveys.

I really appreciate how well the live chat works. I can send GIFs, reply by email, it's very well done. I really appreciate the mobile app for chat - it allows me to help customers no matter if I'm at my desk or not.

I would appreciate a few more of all of Gist's features and settings available in the mobile app, but I understand that it's just a chat app - a good one at that.

We use Gist to communicate with our customers in real life. It works great and has reduced our email load. Our customers really appreciate being able to reach out easily and get a quick response.

We are using Gist to replace a more fully featured but buggy chatbot. Gist works really well at handling human conversations. It's pleasant on the eyes and instills confidence in users.

The notification settings are a little parsimonious. If a user is logged in, no email is sent--fine, I suppose, but means that even though Gist may not be open in the browser no notification is sent because it remembers the user session. Gist sends notification emails with the visitor's reply-to email, which is nice--except that it's very hard to keep these notifications out of Outlook's junk folder.

We use Gist to empower users of an educational resource site to contact site administration. This results in less spam than a contact form. We do not often engage in realtime conversations with users.

Few things - Easy to understand UI - Email customizations - Mutliple filters optios to create different customer segments - Efficient chat bot

- Nothing much - Would be good to have video/GIF embed in the braodcast email - Also would be good if we can send email to people outside of the segment

- CRM for managing customer relationship

I am very pleased with features like snooze, it's really useful to clear up the workspace a bit. Also great is that you can so very easily edit chats even after they are sent, or reopen them after they are closed.

Nothing necessarily in particular, but every workflow tool can always improve, in my opinion on allocating resources well in the back-end so that everything works fast and smooth, and on the front-end I prefer touches of minimalism and simplicity.

Gist is very helpful in resolving customer support issues regarding social media services and easily tracking user info to identify existing or potential clients.