Gist Reviews & Product Details

All in one platform to manage and convert your prospects. My favourite feature is the ability to TAG prospects.

There is not yet the ability to easily create and customise forms, without the need for HTML or CSS.

Gist has become the cornerstone of my customer experience, support and service. Also, it provides a way to convert users into paying customers.

With some tools, you get a small piece of a tool to help you with your marketing campaigns. With Gist, you get the overall suite of tools from Marketing Automation to tagging user on your website to Chat feature and even knowledge base - it is a truly All-In-One Marketing Automation Tool for people in all stages of your marketing funnel. Moreover, the Gist team is developing new features consistently and have on-boarded fantastic members that is taking the company in the right direction.

The team is coming up with lots of amazing improvement, it sometimes get difficult to track and implement all the features. This is a good problem to have - Moreover, Gist also has a fantastic knowledge base and university to catch up and implement the updates.

Email Marketing with Tags, Online Helpdesk, Knowledge base and Support. It provides an all in one solution which is amazing.

Easiness to assign conversations to different members, the possibility to snooze chats until a later time and the information in the side bar, helping.

Not being able to snooze indefinitely - When working with tech teams, I'd love the possibility to add converstions to pending until I hear back from the team, instead of snoozing it over and over again.

Customer support and lead generation. It makes it easier for us to talk to our new and potential customers, as well as existing ones.

I like the ease of use of its email marketing and automation suite but best of all their responsive team.

Still a startup so will lack a few features that other players have.

My email marketing and list building has been put on steroids to say the least.

Everything in one place. The team support is amazing and they are highly responsive.

It was a bit of a learning cure to understand how to do certain things but the support made it all doable!

Automating and customizing my users experience. Changed the game for us.

I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible). It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website.

If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool.

Live chat allows us to understand where our customers need help, when they may not have reached out through other methods. Automation allows us to communicate better without a large investment of time.

I use the chat mostly but love the fact they keep building on it and now we have a knowledge-base built it! I'm new to all this so we'll see how things go but the basic chat setup and functionality is excellent. Love the meeting scheduler too, I was using another tool for this but think I'll move it all over to GetGist :)

It can be a bit overwhelming if you're new to chat / customer support setup. There's loads of settings which is great but on first view can make your head spin. The UI is in the process of being updated and already I like it!

Customer chat when I'm on the go. Super easy with the mobile app and if you're not available - it asks for the customers email address to get back to them. As we grow we'll be taking advantage of the email marketing and event tracking.

One of the standout features of GistApp is its user-friendly interface. Navigating through the platform is a breeze, and our team quickly adapted to the intuitive design. The ability to seamlessly integrate GistApp with existing tools and applications has streamlined our workflow, saving us precious time and reducing the friction often associated with adopting new solutions.

Learning Curve for Advanced Features: GistApp's user interface is generally intuitive, but some of the more advanced features may have a steeper learning curve for new users. Additional tutorials or in-app guidance for these features could be beneficial.

Before GistApp, communication within our team was scattered across various channels, leading to missed messages and disjointed discussions. Switching between multiple tools for different tasks disrupted our workflow and hindered productivity. Managing customer interactions and providing timely responses was challenging without an integrated solution.

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question. We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized. Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation.

For me, I wanted a chat bot and bot system to allow customers to reach out to my team and get answers.

Great platform, the Ai "Emma" bot is a great new feature, the knowledge base is one of the top options in terms of designs & capabilities, if not the best! Highly recommend it for any startup or business!

Probably the inbox feature could be improved more. but it's still a nice alternative to many many other softwares, so maybe few other tweaks or improvement could make it the best platform for support teams. but over all still great

Knowledge base portal, Live chat and self service customer support using AI, which is the new trend now that would benefit a lot of startups on their customer support overload.