Gist Reviews & Product Details

I like that if potential customers need help, they can chat with us in real-time.

Sometimes while I am logged in, my chat status goes inactive. Then I have to change my status to Away before I can change it back to Available.

Some customers are more comfortable chatting like text messaging rather than calling up a business.

It integrates so easily with my site, and testing it out as a trial was so valuable.

The top-end premium pricing is a bit much, but I guess it's low for big businesses.

Customer inquiries. Getting notifications on my phone and laptop means I can help technical queries be solved faster.

The connected features and automation on so many levels. It allows you to create any kind of communication strategy and implement those in a really easy way.

I'd say the most important part is to know what you want to do with your own data and communication, and in most cases, Gist is more than capable to handle it.

Streamlining contacts, communication, support, and sales in one app.

Gist is a powerful suite of business management features. I especially love the integrated chat on our website and how Gist helps me track and follow up with leads!

I don't fully utilize all the power of Gist, but even so, it is super valuable to me with only the subset of functionality I'm using.

Gist helps me convert leads to clients.

Besides the chatbot, the email marketing capabilities and so much more, Gist support is one of the best features to like of Gist. They are always there and effective.

Though Gist isn't perfect, I'm yet to find something I dislike that it's support hasn't quickly addressed.

GIst has helped me reach my potential customers more efficiently. From emails, to support, to chat, it's very helpful to get the visitor to move down the funnel.

* Great customer support (responsive, knowledgable) * Continuous upgrades and updates * Intuitive once you get the hang of it * Fast and hardly fail to load * Great native integrations (ConvertBox!) and Zapier is always useful

* Slight UX improvement, but no biggie * Automation and event tracking may need some time to get used to * Wishlist: forms allow more font customization to suit website branding * Wishlist: that forms allow dropdowns, multiple-choice, sliders etc * Wishlist: there's an email tracking feature to track replies

* Using it as a CRM to replace Hubspot * Managing our key prospects and clients * I used to have problem tracking form submissions based on UTM codes. Now it's much easier. * Having a team inbox for FB messenger and live chat is also useful * Ability to auto tag based on behaviours is a plus

The simple automation system and templates

Nothing so far. Everything is pretty self explanatory.

Better communication with customers

It is a very powerful piece of software yet very intuitive to implement. Before finding Gist, I used 3 other pieces of software and tried to make them work together. WIth Gist, I have Live Chat, Help Desk, Lead Generation, and Email Marketing all under one roof and it makes daily management much easier

While I like everything about it, I hope in the future they implement some basic CRM features such as assigning task and funnel stage workflows

Automate and enhance communications based on what visitors do on my website and membership area.

Gist is an integrated customer contact help desk product that is great for Saas companies. Rather than having to purchase and integrate separate systems for chat, help desk and email automation, Gist provides all three in a beautifully integrated app.

Very little. Gist meets our needs very closely.

We needed a unified 360 degree customer contact system. From web site chat, to in app messaging, and help ticketing -- we need a single solution that manages our customer contact and onboarding.

I like that Gist is an all-in-one solution that can help you provide the best customer experience while leveraging new tools such as Bots, calendar integration, knowledge base, chat, and more.

The Gist team is pretty fast resolving issues for their customers. I was able to get replies within seconds and resolution within minutes. I can't complain but to say that Gist team is on top of their game when it comes to customer support.

We definitely are improving our customer support interactions. We are having more human connections and at the same time, it gives us an advantage against our competitors. The integration of customer support tools, marketing, and sales is essential for our daily routine.