Smith.ai Live Website Chat vs Help.com
Take a look at how Smith.ai Live Website Chat and Help.com stack up against each other across pricing, features, and support using feedback from real users like yourself. Smith.ai Live Website Chat scores 4.8 out of 5 from 21 reviews, while Help.com has been rated 4.4 out of 5 from 5 reviews.
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At a Glance
Overview
Smith.ai Live Website Chat is a fast & friendly way to capture, screen & convert website leads. To facilitate conversions, the Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help.com is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 3 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$240.00
/ month
Basic
$420.00
/ month
Pro
$900.00
/ month
Custom
Contact Us
No pricing information available
Reviewer's Segments
Small Business
90.48%
Mid Market
4.76%
Enterprise
4.76%
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
42
- AWeber
- Agile CRM
- BigCommerce
- Bitrix24
- Capsule CRM
- Clio
- Constant Contact
- Copper
- Drip
- Follow Up Boss
- Freshsales
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Grasshopper
- HubSpot
- Intercom
- Keap
- Kit
- Lawmatics
- Mailshake
- Microsoft Teams
- MyCase
- Nextiva
- Nutshell
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Shopify
- Slack
- Streak
- Stripe
- Thryv
- Trello
- Twilio
- Wave
- Wise Agent
- Zendesk
- Zoho CRM
- iContact
Total integrations:
8
- AWeber
- Agile CRM
- BigCommerce
- Bitrix24
- Capsule CRM
- Clio
- Constant Contact
- Copper
- Drip
- Follow Up Boss
- Freshsales
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Grasshopper
- HubSpot
- Intercom
- Keap
- Kit
- Lawmatics
- Mailshake
- Microsoft Teams
- MyCase
- Nextiva
- Nutshell
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Shopify
- Slack
- Streak
- Stripe
- Thryv
- Trello
- Twilio
- Wave
- Wise Agent
- Zendesk
- Zoho CRM
- iContact
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Smith.ai
- Located in Palo Alto, California, United States
- Founded in 2015
- By Help.com
- Located in Austin, Texas, United States
- Founded in 2014
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