We really like that you can monitor in real-time all the keywords and phrases you are interested in and have multiple projects within your dashboard, as well as the price; it is one of the most competitive solutions for social listening in the market.
It's not that We do not like it's just that it will be fantastic to export the comparison between projects and have the Spanish language within Brand24 dashboards and PDF reports.
To track our competitor brands, social media profiles, category and industry news, and trends within our market interests. Our performance in making new conversations has been significantly increasing for our community manager it has been a complete game changer.
Brand24 is an excellent tool to monitor your presence online. It is very easy to use and manage, and the pricing is fair. However the best of all, is the personalized and attentive customer service. We are very happy with Brand24.
So far we only have had a positive experience with Brand24.
We were having a hard time monitoring our online presence across all platforms and Brand24 has helped us centralize this all in one space.
Brand24 becomes an attractive partner for interactive and content marketing campaigns. It provides a complete control panel from which I can monitor all the activity on the Internet in real time, allowing me to evaluate the success of our campaigns, the level of happiness among our clientele and the success of our commercial and marketing decisions. Having this support allows me to go much deeper into the concept of development and exploration on the platform. Many of my ideas have already been implemented in the program; for example, the software was used to access a sophisticated degree of content design for network publishing.
The price is prohibitive, and the program could be much more useful if it had more robust features without charging exorbitant fees.
To a large extent, we rely on it to evaluate the results of our social media, publishing and premium content generation efforts. We selectively modify material at the optimal times and share it on the most engaging channels. Without a doubt, the software has helped us achieve our goals, as evidenced by the increased effectiveness of our marketing efforts and the increased awareness of our brand in the online marketplace. It is recommended for anyone who could greatly benefit from using it to analyze their company's marketing and social media material.
I found Brand24 really simple and intuative. It definitely helped me track my brand mentions and I can certainly see the value in using it long-term. I'll continue to recommend it to my audience.
It'd like to see the data broken down even further.
It's helping me track how often my brand's being mentioned on social media, which in turn helps me develop content to best suit my audience and their preferences.
What I love most about Brand 24 is how it contextualizes PR and gives it a $$ value.
It may sometimes pick up discussions unrelated to client or keywords.
Keeping our clients up to date with mentions.
I love that I can find mentions of my brand or name on social media and on blogs and the web. It's easy to set up and have the reports emailed daily or weekly. The mobile app is awesome too so you can respond to mentions even more quicker.
The starting price, I wish they had one level down for beginners who try the platform.
I have found mentions for my clients and myself that I would have not otherwise known about. Google alerts only show you what is mentioned in news not on social media or blogs.
The software is easy to use, they have decent guides and help docs, and the support is stellar. A very good app for tracking mentions. Lots of filters to hone in on the results that matter.
I wish there were a "pause account" option. We only use it when a client requires this specific service which is somewhat infrequent, so I wind up cancelling and reopening once or twice per year. Support folks are really good about cancel/reopen assistance, no friction or resistance.
Keeping an eye on the chatter around a brand, product, person or incident. Specifically, whether that chatter is brand-impacting (meaningful) or just random noise. Picks up multiple sources so the coverage tends to be quite good - sometimes overwhelmingly abundant but filters and the "block source" option take care if that.
I reviewed and tried several different brand and media reach & monitoring services, and Brand24 was the best. They offer the most complete toolkit for setting up your monitoring, especially tracking #hashtag mentions, which not many services do. As a marketing agency, I especially valued the AVE to show my clients the dollar value of our social media and podcasting work. The reports were both detailed and visual, and can be customized. My clients loved them. I also liked the ability to reclassify a mention as positive, neutral or negative because AI can get the sentiment wrong because of context.
Would like a free version to run while my clients are on hiatus.
Tracking hashtags is hard, across ALL platforms -- social and non-social -- is a big problem that Brand24 solved. And, to have that all in one place is fantastic!