Never have to wait to speak with representative. They have answered within 1 minute every time I have called.
I migrated our company files to the cloud via Ace a week ago. I have had to call every day trying to resolve an issue that is still ongoing. I paid for 3 months up front at the discounted rated, and I am ready to ask for a refund already! I do not have time to sit with tech support on the phone for an hour every day!
For some reason, every time I press my shift key, my virtual desktop acts as if it is locked. It is not locked on my real desktop, only on the virtual, and they have admitted that the problem is on their end. They re-set something, not sure what, when I call and it works for the rest of the day. The next morning when I log in, same problem again.
Quickbooks is the best tool for any small business owners to utilize for accounting purposes. It is easy to utilize and can best be leveraged by someone who has prior experience with Quickbooks who is then in charge of relaying the information to the owner of the organization.
Unfortunately, Quickbooks cannot be used on a Mac server to the best of its ability. You need Windows to host Quickbooks and use it to the fullest potential.
Business problems that are solved when using Quickbooks are all accounting related. The owners of an organization can really see their vendor relationships to see who and how much the company is paying out to. With Quickbooks you can really see the progress made by the company in respect to finance.