ServiceNow
Transforming enterprise operations with cloud-based workflow automation.
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ServiceNow Reviews & Product Details
ServiceNow Overview
What is ServiceNow?
ServiceNow is a cloud-based platform that automates and streamlines enterprise operations, focusing on IT service management (ITSM) and business process automation. It offers a suite of applications designed to manage workflows, incidents, and assets, enhancing operational efficiency and service delivery across organizations.
5.0
( 1 )
$29.00/month
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What are the pros and cons of ServiceNow?
ServiceNow Product Details
| Capabilities |
|
|---|---|
| Ease of use |
|
| Deployment | Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, In Person, Live Online, Videos, Webinars |
| Languages | Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish |
ServiceNow Pros and Cons
- Comprehensive suite of ITSM tools enhancing operational efficiency.
- Highly customizable workflows to fit specific business needs.
- Strong integration capabilities with various third-party applications.
- Robust reporting and analytics for informed decision-making.
- Scalable solutions suitable for large enterprises.
- Steep learning curve requiring significant training and onboarding.
- High implementation and licensing costs, especially for smaller organizations.
- Complexity may be overwhelming for small to mid-sized businesses.
- Performance issues reported when navigating between windows.
- Some processes involve multiple steps, making them cumbersome.
ServiceNow Pricing
ServiceNow Features
Asset Management
Billing & Invoicing
Calendar Management
Client Portal
Contract Management
Customer Management
Customizable Fields
Document Management
Equipment Management
Fleet Management
GPS Tracking
Inventory Management
Job Costing
Mobile Access
Notifications & Alerts
Offline Access
Payment Processing
Photo Capture
Quotes/Estimates
Reporting & Analytics
Resource Allocation
Route Optimization
Scheduling & Dispatch
Service History Tracking
Signature Capture
Task Management
Time Tracking
Warranty Management
Work Order Management
Workforce Management
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 28, 2025
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