SMTP.com Pricing Overview

It aids to weed out fake email IDs which makes the Campaign more efficient and fool proof. integrating it is also easy.

Pricing can be pulled down a little and on the technical side seems fine.

Campaign running is made easier for me and details metrics also available for reference

SMTP.com is a powerful email relay service with excellent deliverability, ideal for businesses sending high volumes of email. However, mixed customer service reviews and higher pricing for low-volume users might deter some. Consider your email volume and preferred support quality before making a decision.

Cost-effective for high-volume senders, SMTP.com's pricing might be high for businesses sending only a few thousand emails monthly. More affordable options exist for smaller volumes.

One of the biggest challenges for businesses sending emails is ensuring they reach their intended recipients and avoid spam folders. SMTP.com tackles this by using dedicated, whitelisted IPs and robust infrastructure, boosting deliverability rates.

Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use. Good product recommend to email marketing solution seekers. Worth to give it a try.

Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down. The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users.

Email marketing to deliver promotional emails

The service was fine but there's plenty that was not ok.

So for whatever reason, mand I've never run into this with a service driven company. They required 30 days notice for you to cancel. So if one day you realize you don't need the service anymore and cancel you would expect maybe not to get a prorated refund for that month but you would NOT expect to get charged for an additoinal 30 days for the next month, for what? Basically they are stealing an extra month from you. I cancelled on October 2nd so not only did I not get a prorated refund for October (fine) but they wanted to charge me for the entire month of NOvember. Again for what? So I cancelled my credit card so they couldn't charge me. Beware. YOu will always have to pay an extra 30 days no matter when you cancel. 100% theft and very underhanded practice.

I used it for SMTP and will never use it again.

Josiah was helpful when I could chat with him by phone while trying to set up my account and add the extra domains.

I signed up for an SMTP.com account 14 March 2023. I was able to add my first domain without issue but quickly learned that to add more domains, you have to contact support for each domain to have them activate it on their end. Ticket requests to add domains went unanswered, so I called and got help by phone. It was very tedious, but I stayed with it for a couple of days to get everything set up. One of the domains had a sending error for some reason. I still don't know why, and could never get resolved. I'm on Pacific time, and they are on Eastern time, so support is touch and go. Chat is never available... it goes to an email form. Phone support is available, but only during daytime hours EST. I'm not okay with no support available on weekends regarding email delivery -- if there are issues, I need to know I can reach someone. But by far, the WORST part about SMTP.com is trying to cancel! I have been trying to cancel my account since the 20th of March. I quickly determined that SMTP.com would not work for me for the reasons I have already mentioned. I moved all my domains to another service, got everything up and running on the 20th and requested cancellation via email with SMTP.com. I even paid the $30 invoice for the entire month, even though I only used the service for a few days. So far, the only responses I have received are, "Why are you cancelling?" And, "We will offer you a discount to stay." They are completely ignoring my requests to cancel my account! I have asked SIX times now to cancel. Ridiculous.

SMTP.com did not benefit me as I have already described.

Nothing. They took forever to approve my account so I never used them.

They won't refund me my money. I signed up for Free trial but never used it because they took forever approving my account. Then they charge me... Now they won't refund me? So slimy and sketchy. Impossible to get a hold of. I call them and they won't transfer me to someone that knows how to deal with the problem.

I wanted auto emails. But never used this service.

The cost wasn't bad but all of our emails using this service had delivery issues. Perhaps too many people spamming with smtp.com? Not sure... but we didn't have much luck.

Emails seemed to go to spam a lot. We used several different services including Amazon SES and Send Grid and smtp.com seems to generate the worst delivery results of the bunch. When we tried to cancel, they took it upon themselves to keep an extra payment - nice of them. I would recommend you skip this service and find something with better deliverability. We've tried for years to improve the results on this platform and it's just not worth the hassle.

SMTP.com was allowing us to avoid using our own email when bulk emailing. This keeps your own email off the blacklists. Unfortunately, the deliverability and reliability of SMTP.com made it difficult for even our optin lists to get the emails in their inbox. While we have been using SMTP.com for years, it was always our last resort.

It did deliver on what it stated it would.

For the price of what you pay for, you can get a much better deal using Amazon's SES. Also, the cancelation policy is not good because you must give a 30 days prior notice to cancellation, meaning that they manage to squeeze an extra month of subscription out of you unless you cancel 30 days ahead.

I used SMTP.com to ensure deliverability of emails on my website. It did help me with that.