SugarCRM background blur-sm
SugarCRM Logo
SugarCRM
4.1
(127)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.

SugarCRM Pricing Overview

SugarCRM Pricing Plans
Subscription
SugarCRM has 4 pricing 4 plans , from $49.00 to $1000.00. Look at different pricing plans below and see what tier and features meet your budget and needs.
Sell Starting
$49.00
/ month
Server Starting
$80.00
/ month
Enterprise
$85.00
/ month
Market Starting
$1000.00
/ month
Pricing information for SugarCRM is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SugarCRM Pricing Reviews

Enterprise (> 1000 emp.)
Jun 22, 2022
 Source
Overall Rating:
5.0
JB
Joe B.
Sales Development Representative
Share
"Great system, works really well"
What do you like best about SugarCRM?

I really like the intuitive reporting as the dashboard

What do you dislike about SugarCRM?

Could be more integrations and features for this price range

What problems is SugarCRM solving and how is that benefiting you?

It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience

Mid Market (51-1000 emp.)
Nov 30, 2021
 Source
Overall Rating:
5.0
Sandro Roberto L. avatar
Sandro Roberto L.
Auxiliar Administrativo
Share
"Powerful Marketing Automation Tool"
What do you like best about SugarCRM?

Our organization needed a tool for marketing automation and Sugar Market was the ideal solution. The possibility of sending automatic emails allows us a much greater reach of our products and services, dissemination and information about all the work carried out by our organization. Very easy to use, the interface is user-friendly and anyone without any familiarity with the tool can work very well. Advertising campaigns have become more reliable and practical, in addition to being able to directly reach our client

What do you dislike about SugarCRM?

So far there is nothing to discredit the use of the tool by our organization, given the time we have been using it

What problems is SugarCRM solving and how is that benefiting you?

We managed to greatly improve the image of our products, in addition to automating our marketing, which was manual and did not have an immediate effect. Now we can really show all our products in a real way, how to attract the customer and know what he really wants and needs. Costs have dropped, sales have improved exponentially and our trend is to be able to expand our business even further. Furthermore, the price is very interesting and the return is fast and satisfactory.

Mid Market (51-1000 emp.)
Aug 05, 2021
 Source
Overall Rating:
5.0
Nainish A. avatar
Nainish A.
Assistant Systems Engineer
Share
"Great and effective crm tool"
What do you like best about SugarCRM?

SugarCRM is a very reliable and effective CRM tool. It helps to record important data that is required. It is a very awesome tool to keep track of client data and updation. It also has great functionality to self-host the platform without any hassle. It has a very simple and easy to understand user interface. The security feature of this tool is very good and reliable. It allows the creation of graphs and reports easily.

What do you dislike about SugarCRM?

In this tool, many options are available, which can be confusing to understand at first because very little documentation is provided. The cost of this tool is a little bit higher than its alternatives. This tool takes a lot of time to get installed on your machine and sometimes it also gets crashed while working.

What problems is SugarCRM solving and how is that benefiting you?

SugarCRM is a very good tool and it helped us in making perfect reports and analytics of the data in very little time which usually took more than 4 days to complete. It has really improved the efficiency of the team.

Mid Market (51-1000 emp.)
Sep 15, 2014
 Source
Overall Rating:
5.0
DE
Danny E.
Crm Practice Director
Share
"The Right Approach to Marketing Automation"
What do you like best about SugarCRM?

For those in the world of marketing it is great to have a one stop shop for one price to reach all of our marketing goals.

What do you dislike about SugarCRM?

I was not as much of a fan of the old UI but they have addressed the issue with the new interface.

What problems is SugarCRM solving and how is that benefiting you?

We sell lots of different products and services and we get the flexibility of designing marketing programs based on the unique buying styles of our different customers for the various solutions we provide.

Small Business (50 or fewer emp.)
May 15, 2013
 Source
Overall Rating:
5.0
DF
David F.
Ceo
Share
"SugarCRM has Best Combination of Features, Options, and Cost"
What do you like best about SugarCRM?

My "Big 3" of things I like best include the breadth of deployment options (Sugar Cloud, Private Cloud, or in-house server), flexibility and customizability (extensive tools available as well as open source), and cost (Costs start at $35/user/month, and that's a version that has more than most comparable CRMs).

What do you dislike about SugarCRM?

Native Outlook integration could be improved, but rumor has it this will be addressed in the next version. In addition, there are add-ons that fill in the gaps.

What problems is SugarCRM solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Nov 27, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"One of Best Customer Relationship Manager"
What do you like best about SugarCRM?

The best thing about Sugar Market is that we can best User Interface with low cost framework

What do you dislike about SugarCRM?

The disliked feature of Sugar Market is that we cannot get access without internet connection and unable to get the advantage of automation

What problems is SugarCRM solving and how is that benefiting you?

The problem of managing the whole Marketing strategy with visual analytics

Small Business (50 or fewer emp.)
Oct 05, 2021
 Source
Overall Rating:
4.5
Sanchit K. avatar
Sanchit K.
Co Founder
Share
"Reliable Sugar Serve Review"
What do you like best about SugarCRM?

Easy to use. Navigation is super easy. User interface is nice. The support team is very amazing. Dashboard user expreience is good. Customer support becomes easy.

What do you dislike about SugarCRM?

The plugins doesn't work well. Not working well with third party apps. Initial cost is higher. It is not so customizable, although it has lot of features. It is sometimes very laggy or takes time to load. Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective. Support seems to be slow, but they try to resolve the issue.

What problems is SugarCRM solving and how is that benefiting you?

Sugar Serve is a tool that has helped us to automate our customer support process for our clients. We are able to scale up very quickly and improve our efficiency, thus making better relationship with our clients. It's very cost effective overall and helped us to reach more customers within the specific time frame.

Small Business (50 or fewer emp.)
Oct 04, 2021
 Source
Overall Rating:
4.5
Sanchit K. avatar
Sanchit K.
Co Founder
Share
"Automate Marketing Easily with Sugar Market"
What do you like best about SugarCRM?

Single email builder is a great functionality. It increases efficiency and reduces the overall cost. Strong user community and members are very helpful within the community. Web tracker and alerts are very helpful for our marketing team. Strong services expertise by sugar Team. It has provided us with Financial/organizational viability and KPI for all users. Database management is super easy and now we are able to manage lot of our users.

What do you dislike about SugarCRM?

Documentation should be imporved, although implementation was seamless. But a proper documentation will help new users to understand it. Very steep learning curve in starting as the product has too many features. More integrations can be added, thus making it more effective. Some coding knowledge i.e, HTML and CSS is needed, thus one needs to spend some time in learning it beforehand. Cost is comparatively high compared to its competitors. Telephone support should be added for solving issues fastly.

What problems is SugarCRM solving and how is that benefiting you?

We are able to send mass emails to the users. We are able to reach a lot of our clients and candidates regularly with tracking benefits. We utilize the analytics to see who has opened and clicked links to see who is a potential lead. The work is now mostly automated and we need less workforce. We are now able to manage all our clients and are able to provide them with reports on daily basis. It helps us to increase our business and improve our relationship with our clients.