SugarCRM Reviews & Product Details

I love the simplicity of the mergre tags

Email builder 2.0 has had some issues so

Bounce rate on emails has improved.

It is fairly intuitive to use and the pricing is not to prohibitive. Some of the features are a bit clunky and as of late we have been having issues with email sends. Overall though, the platform offers everything you would want. The email setup is simple, creating forms/landing pages is easy and reporting could be improved on their end.

I dislike that our emails have been having issues sending as of late, even test emails are having trouble. The support though is for the most part on top of it and helpful but at times can seem like they just escalate things to get them off their plate but nothing gets done. Creating a report could be an easier process and really creating anything new could be easier.

It provides a platform that can be connected with many CRMs and allows for customization in that sense. It has allowed our very custom CRM to work pretty well with the email platform.

email customization, and how easy it is for our staff to log on and create their campaigns I just learned about the lead scoring tool and this helps our recruiters know who best to reach out to.

The analytics I do not find very user friendly. Maybe if it was a little more straight forward

We are reaching a lot of our clients and candidates regularly with tracking benefits. Our clients and candidates have been staying in formed regularly now.

The drag and drop builder for landing pages is easy to use, and the templates available give you a lot of stylish options.

Sometimes reporting can be a little bit difficult, but support is very responsive.

We use it mostly as an email marketing tool. It's been a great way to reach our customers en masse. We are now exploring using more landing pages and forms for events and products.

I like that salesfusion has a clean design and is very intuitive for users that may not have experience with marketing automation software. The customer service is also AMAZING!

I'm more familiar with other advanced software that has stronger reporting capabilities and this is an area that Salesfusion is definitely lacking in.

We use Salesfusion to create events and send out basic HTML emails and integrate with Salesforce. We haven't done any nurture campaigns yet, but are definitely interested in doing those!

the scope of the application at an affordable price, support is responsive, they heed user suggestions and they keep improving the software

disjointed interface across the platform. Old legacy sections with limited function and archaic interface remain in place alongside new interface and functions; deprecated features remain in place but are not marked as such and can be used unwittingly resulting wasted time getting support to tell you it's deprecated.

Acquiring and qualifying leads, delivering to sales, continued marketing to potentials for future or additional business. Making leads and contacts available to sales management through one cloud-accessible database, while delivering lead/contact journey. It has made our contact list much more accessible to sales, and enabled us to find potential opportunities within. Automated follow-up marketing emails have uncovered more opportunities.

I like the email creator. I think they make it very easy to use HTML to create and edit templates. I also like their dashboards and survey functionality. Their support is also always there to help and will always find an answer to your issues.

The system does not integrate with all objects/fields in Salesforce and their event integration is hard to manage.

Marketing Automation.

Getting a CRM today can be expensive, especially when you're just starting up your own business. And the ability to escalate is something you want, if you're already a company and growing bigger by the day. SugarCRM is a very good option for start-ups and companies growing: it has all the benefits of a world-class CRM as its competitors, it's compatible with almost any platform you wish to install it in, and it's definitely not too hard to set-up for basic account and opportunity management.

Even if installation is not that hard, if you want a strong customization you will need someone's who has a lot of experience installing it, or you'll need to work with a SugarCRM partner, which takes this OpenSource offer into something more expensive. It should be easier to work with it and take advantage of the full power of the OpenSource community. Well, you can actually if you go into the forums, but if you don't have the experience then just going through those forums will take forever and that's not the idea when you do get a CRM.

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That is it web based allowing me easy access from home and work. The full view of the account, contact and lead, making everything view-able. The fact that it has open source version so I can ask my development colleagues to make some custom modules.

There are some bugs, in the open source version. the session is too short sometimes. I don't think it is 100% stable. Since I don't have admin access, I do have remarks, but those can be fixed. Also some issues regarding import, it needs to support not only .csv

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I think it is a descent competitor to some of the larger players. Can come in at a more reasonable price point.

Not as feature-rich as some of the other options.

Ability to keep all of our information in one place.