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SugarCRM Reviews & Product Details
SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to manage their customer relationships and build loyalty among their core audience. Key features include lead and opportunity management, account management, reporting and analytics, and integration with popular productivity tools like Google and Microsoft.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Training | Documentation |
| Languages | English |
Create better customer experiences for admin/studio
Form Validation not proper with field name
Resolve and show Form Validation with field name
How Sugar CRM saves all the information for future quotes.
theres nothing I dont like about sugar, everything is fine about it
The way it saves information and you dont make mistakes
Sugar Serve condensates all the information you need to take customer service to the next level. ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen. Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database.
The Customer Journey is a part of the solution that it´s mighty, but you need to make various iterations to have it on point for the SLA´s; although the certificated partner helps you to configure it, the company keeps evolving, and you need to adjust.
Simple, having everything in one sight. Before Serve we needed to go to many solutions to look for the information, service level, last communication, status, etc. Now we have all in Serve plus having all the departments involved keeps us on time for the responses.
Sugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality.
Some of the reporting when wanting to go down to the granular detail, isnt as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages
Sugar CRM provides easy to digest information right to your fingertips. It is great for streamlining standard interactions your customers have with you
I really like the intuitive reporting as the dashboard
Could be more integrations and features for this price range
It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience
Tolls are very user-friendly. I have been using this product for last two weeks, and I am pleased
Currently I don't have any dislikes for this product
I am using these tools for my daily order tracking
Its completely marketing place and its too benefits after that used
There is no dislikes it's only likes and too uused
My all marketing problems has been solved along with propr solutions
It's too much easy to used this software like as reguler
There are no dislikes only for using this software to help me
I have solved my all marketing level and operational level problems after used this software
The sugar market application provides the supports between seller and providers to maintain relationships. With various forms of relation maintaining mechanism
Analytics is too basic and not robust. Too extensive training and application knowledge and training is required.
Getting analytics of sales, also gets the performance report which help in Managing relationship with clients.
Our organization needed a tool for marketing automation and Sugar Market was the ideal solution. The possibility of sending automatic emails allows us a much greater reach of our products and services, dissemination and information about all the work carried out by our organization. Very easy to use, the interface is user-friendly and anyone without any familiarity with the tool can work very well. Advertising campaigns have become more reliable and practical, in addition to being able to directly reach our client
So far there is nothing to discredit the use of the tool by our organization, given the time we have been using it
We managed to greatly improve the image of our products, in addition to automating our marketing, which was manual and did not have an immediate effect. Now we can really show all our products in a real way, how to attract the customer and know what he really wants and needs. Costs have dropped, sales have improved exponentially and our trend is to be able to expand our business even further. Furthermore, the price is very interesting and the return is fast and satisfactory.