SugarCRM Reviews & Product Details

I like how user friendly the system is and how easy it is to build and link campaigns. I love that you can embed forms onto your website or within an email. I also appreciate the training when joining and how helpful both the Sugar Market implementation team and support team are!

I dislike how some things seem to be unorganized like the way lists, campaigns, etc. are laid out. I also think this is still in a new development stage so there is a lot of room for improvement.

We are solving numerous problems by switching to Sugar Market. 1) We use Sugar CRM so having two systems that are ran by the same company make their connection much better than using another automation system. 2) We are an international company so we have to send emails out to customers and prospects world wide, this system has made it much easier to get our emails out to countries in the APAC and EMEA region. 3) Lastly, but there is much more, we needed something that could make our marketing and sales transition much more automated!

I like that salesfusion has a clean design and is very intuitive for users that may not have experience with marketing automation software. The customer service is also AMAZING!

I'm more familiar with other advanced software that has stronger reporting capabilities and this is an area that Salesfusion is definitely lacking in.

We use Salesfusion to create events and send out basic HTML emails and integrate with Salesforce. We haven't done any nurture campaigns yet, but are definitely interested in doing those!

The drag and drop builder for landing pages is easy to use, and the templates available give you a lot of stylish options.

Sometimes reporting can be a little bit difficult, but support is very responsive.

We use it mostly as an email marketing tool. It's been a great way to reach our customers en masse. We are now exploring using more landing pages and forms for events and products.

Getting a CRM today can be expensive, especially when you're just starting up your own business. And the ability to escalate is something you want, if you're already a company and growing bigger by the day. SugarCRM is a very good option for start-ups and companies growing: it has all the benefits of a world-class CRM as its competitors, it's compatible with almost any platform you wish to install it in, and it's definitely not too hard to set-up for basic account and opportunity management.

Even if installation is not that hard, if you want a strong customization you will need someone's who has a lot of experience installing it, or you'll need to work with a SugarCRM partner, which takes this OpenSource offer into something more expensive. It should be easier to work with it and take advantage of the full power of the OpenSource community. Well, you can actually if you go into the forums, but if you don't have the experience then just going through those forums will take forever and that's not the idea when you do get a CRM.

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That is it web based allowing me easy access from home and work. The full view of the account, contact and lead, making everything view-able. The fact that it has open source version so I can ask my development colleagues to make some custom modules.

There are some bugs, in the open source version. the session is too short sometimes. I don't think it is 100% stable. Since I don't have admin access, I do have remarks, but those can be fixed. Also some issues regarding import, it needs to support not only .csv

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This platform has proved to be a valuable asset. It seamlessly syncs our CRM data with our email marketing in a way we have been unable to previously. This provides a faster response than we had previously, making our touchpoints much more effective.

Navigation can take a minute to get used to, and while it grows on you bringing new users onboard takes some time. Support can take a day or two to get back to us when we have unorthodox requests. Thankfully both are minor, negligible issues.

The sync with our CRM is the most important issue. Previously we had time delays, issues with consistency, and hurdles over the size of the data moving between the two platforms. Bringing everything under the same flag seems to make things work nice and smooth.

For my needs the integration with lead capture forms is the most useful aspect. I can track leads in analytics and view the customer life cycle in Sugar.

The UI is dated. I'm surprised more improvements have not been made. It is not entry level software and the filtering usability for leads is terrible.

Lead to sales tracking.

Posibilidad de desarrolar aplicacoines a medida

su escalabilidad para pequeñas empresas no es tan bueno

Gestión de contactos y negocios an la nube

The customer support and client advocacy is unmatched in the marketing automation industry. They go out of their way to hear new ideas and continue to thrive and make the system better constantly.

The features can be very buggy. I have many issues with the email builder on a day-to-day basis. I have issues with the reports (custom reports are a nightmare), the biggest pain point for me is the lack of consistency in the features working as they should and then those issues are not able to be replicated with IT support.

The A/B testing functionality is helping to make testing smoother and easier.

Sugar as a core idea is the only full automation system compatible with Sage CRM.

Probably the worst support I have ever experienced. I have wasted countless hours explaining my issues to the support team, they don't seem to actually listen to what I am saying before sending back the most brainless response possible and sending links to the documentation. Then they try to close the cases. They fall back by blaming Sage CRM and keep telling us that our Sage CRM is "not standard", however our Sage CRM is 100% standard. The system is absolutely full of bugs - for any one thinking of signing up you should know that there are over 1 thousand open bugs on the portal. During the implementation process, we have been trying to get the system up and running for over 12 weeks and every time we move forward something else that is critical goes wrong and we spend hours of time trying to get Sugar Market to take responsibility. The email manager/system works well, but the rest of the system is unstable. Salesfusion was recently acquired by Sugar and the whole transition process has been awful and you can tell that they haven't thought a plan through thoroughly. Really regret signing up with Sugar market.

Major sync issues with external CRM, bad support, buggy system, doesn't work as expected

​Create better customer experiences for admin/studio

Form Validation not proper with field name

Resolve and show Form Validation with field name

How Sugar CRM saves all the information for future quotes.

theres nothing I dont like about sugar, everything is fine about it

The way it saves information and you dont make mistakes

Sugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality.

Some of the reporting when wanting to go down to the granular detail, isnt as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages

Sugar CRM provides easy to digest information right to your fingertips. It is great for streamlining standard interactions your customers have with you

The sugar market application provides the supports between seller and providers to maintain relationships. With various forms of relation maintaining mechanism

Analytics is too basic and not robust. Too extensive training and application knowledge and training is required.

Getting analytics of sales, also gets the performance report which help in Managing relationship with clients.

I use Sugar Market for communicating with our clients. Every week, I send 3-4 email marketing campaigns. The email campaign creator is simple to use. It assists me in maintaining a clean CRM by correcting client information.

The dashboard can be overwhelming due to its large amount of features.

I have saved a lot of time building email campaigns with Sugar Market.

Sugar Market optimizes all marketing processes and boosts the productivity of marketing campaigns. It offers an overview of marketing activities, the associated data and the option to create and send content from Sugar Market.

A few integrations might use some work. One of them is fantastic, but the other is underperforming.

The custom reports show reliable metrics. It delivers new insights and identifies opportunities to drive better results.

Fully interactive dashboards allow me to build and source data from all marketing campaigns efficiently. The colorful, organized charts helped me to gain deeper insights instantly. Powerful filters give the best flexibility to fine-tune dashboards and easily create new views.

I haven't found anything to dislike about Sugar Market.

All dashboards are also mobile-friendly, giving me access to results anytime, anywhere.

The software helps us drive more visitors to the website and follow their digital journey to discover where they communicate and convert. Its intuitive email and landing page builder creates professional, powerful marketing campaigns. Deliver the best leads to sales through powerful nurture and scoring capabilities.

It happens that the drag and drop email editor isn't working correctly.

It helps increase web traffic, improve customer retention, and convert website visitors into customers.

It has to be the seamless implementation, which Sugar Market does a fantastic job. The dashboard and tags are simple to read, which has resulted in more successful marketing campaigns.

There isn't much to dislike about Sugar Market. They could improve the number of third-party tools.

Sugar Market improves my marketing campaigns work. Marketing campaigns are automated, which saves me time and money.

Sugar Market is a user-friendly tool that helps our email marketing and designing in a super-efficient manner.

Some features of Sugar Market were a bit unorganized, like the way the lists were laid out. But I believed that there's always room for improvement.

Previously we had issues with consistency and time delays over the data size moving between the two platforms.