SugarCRM vs Zoho CRM

Take a look at how SugarCRM and Zoho CRM stack up against each other across pricing, features, and support using feedback from real users like yourself. SugarCRM scores 4.1 out of 5 from 127 reviews, while Zoho CRM has been rated 4.1 out of 5 from 2438 reviews.
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SugarCRM logo

SugarCRM

4.1
(127)
Zoho CRM logo

Zoho CRM

4.1
(2,438)
At a Glance
SugarCRM logo
SugarCRM
Starting at:
$49.00/month
Zoho CRM logo
Zoho CRM
Starting at:
$14.00/seat/month
Overview
SugarCRM logo
SugarCRM
SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
SugarCRM
View 5 images
SugarCRM Screenshots
Zoho CRM logo
Zoho CRM
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho CRM
View 7 images
Zoho CRM Screenshots
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Pricing
SugarCRM logo
SugarCRM
Free trial available
Free plan available
Billing type Recurring Subscription
Sell Starting
$49.00
/ month
Server Starting
$80.00
/ month
Enterprise
$85.00
/ month
Market Starting
$1000.00
/ month
See all pricing
Zoho CRM logo
Zoho CRM
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
See all pricing
Pros and Cons
SugarCRM logo
SugarCRM
Pros

Not enough data available.

Cons

Not enough data available.

Zoho CRM logo
Zoho CRM
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Reviewer's Segments
SugarCRM logo
SugarCRM
Small Business
38.58%
Mid Market
42.52%
Enterprise
18.9%
Zoho CRM logo
Zoho CRM
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
SugarCRM logo
SugarCRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho CRM logo
Zoho CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
SugarCRM logo
SugarCRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho CRM logo
Zoho CRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
SugarCRM logo
SugarCRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho CRM logo
Zoho CRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
SugarCRM logo
SugarCRM
Total integrations: 8
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • BuiltWith
  • Gmail
  • GoTo Connect
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hunter
  • Instapage
  • Intuit Mailchimp
  • Involve.Me
  • Jotform
  • LivePerson
  • Magnolia
  • Nextiva
  • Overloop
  • Rippling
  • Tidio
  • Unbounce
  • Zapier
  • Zoho Assist
  • Zoho Creator
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Mail
  • Zoho People
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • ZoomInfo
Zoho CRM logo
Zoho CRM
Total integrations: 22
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • BuiltWith
  • Gmail
  • GoTo Connect
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hunter
  • Instapage
  • Intuit Mailchimp
  • Involve.Me
  • Jotform
  • LivePerson
  • Magnolia
  • Nextiva
  • Overloop
  • Rippling
  • Tidio
  • Unbounce
  • Zapier
  • Zoho Assist
  • Zoho Creator
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Mail
  • Zoho People
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • ZoomInfo
Top Alternatives
SugarCRM logo
SugarCRM
See all alternatives
Zoho CRM logo
Zoho CRM
See all alternatives
Company Details
SugarCRM logo
SugarCRM
  • By SugarCRM Inc.
  • Located in Cupertino, California, United States
  • Founded in 2004
Zoho CRM logo
Zoho CRM
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000