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At a Glance
Overview
SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Starting
$49.00
/ month
Server Starting
$80.00
/ month
Enterprise
$85.00
/ month
Market Starting
$1000.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
Pros and Cons
Not enough data available.
Not enough data available.
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Reviewer's Segments
Small Business
38.58%
Mid Market
42.52%
Enterprise
18.9%
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
28
- A2 Hosting
- ADAPTcrm
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- Cloudways
- Creatio
- Deskxpand
- Dialpad Talk
- Domain.com
- DreamHost
- Folderly
- Genesis Pro
- Gmail
- GoTo Connect
- GoToMeeting
- Godaddy Hosting
- Goolara Symphonie
- HostGator
- HubSpot CRM
- HubSpot Marketing Hub
- Hunter
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- Landbot
- LeadIQ
- LivePerson
- Lyne.ai
- MCA Suite
- Magnolia
- Mailture
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- Overloop
- PandaDoc
- Parallels Desktop For Mac
- Personio
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Quo
- ReachMail
- Rewind AI
- Ring Central
- RingCentral MVP
- Rippling
- Shift4Shop
- Skuid
- Smith.ai Live Website Chat
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- Web.com Hosting
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
- dhosting
Total integrations:
82
- A2 Hosting
- ADAPTcrm
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- Cloudways
- Creatio
- Deskxpand
- Dialpad Talk
- Domain.com
- DreamHost
- Folderly
- Genesis Pro
- Gmail
- GoTo Connect
- GoToMeeting
- Godaddy Hosting
- Goolara Symphonie
- HostGator
- HubSpot CRM
- HubSpot Marketing Hub
- Hunter
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- Landbot
- LeadIQ
- LivePerson
- Lyne.ai
- MCA Suite
- Magnolia
- Mailture
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- Overloop
- PandaDoc
- Parallels Desktop For Mac
- Personio
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Quo
- ReachMail
- Rewind AI
- Ring Central
- RingCentral MVP
- Rippling
- Shift4Shop
- Skuid
- Smith.ai Live Website Chat
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- Web.com Hosting
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
- dhosting
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By SugarCRM Inc.
- Located in Cupertino, California, United States
- Founded in 2004
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
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