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At a Glance
Overview
SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Starting
$49.00
/ month
Server Starting
$80.00
/ month
Enterprise
$85.00
/ month
Market Starting
$1000.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Reviewer's Segments
Small Business
38.58%
Mid Market
42.52%
Enterprise
18.9%
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
14
- A2 Hosting
- Asana
- CloudTalk
- Dialpad Talk
- DocuSign
- DreamHost
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- LivePerson
- Magnolia
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Rippling
- SurveySparrow
- Zapier
- ZoomInfo
- dhosting
Total integrations:
17
- A2 Hosting
- Asana
- CloudTalk
- Dialpad Talk
- DocuSign
- DreamHost
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- LivePerson
- Magnolia
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Rippling
- SurveySparrow
- Zapier
- ZoomInfo
- dhosting
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By SugarCRM Inc.
- Located in Cupertino, California, United States
- Founded in 2004
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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