SugarCRM vs Salesforce Sales Cloud
Take a look at how SugarCRM and Salesforce Sales Cloud stack up against each other across pricing, features, and support using feedback from real users like yourself. SugarCRM scores 4.1 out of 5 from 127 reviews, while Salesforce Sales Cloud has been rated 4.4 out of 5 from 18560 reviews.
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At a Glance
Overview
SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based o... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Starting
$49.00
/ month
Server Starting
$80.00
/ month
Enterprise
$85.00
/ month
Market Starting
$1000.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Essentials
$25.00
per seat / month
Professional
$75.00
per seat / month
Enterprise
$150.00
per seat / month
Pros and Cons
Not enough data available.
Not enough data available.
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
Reviewer's Segments
Small Business
38.58%
Mid Market
42.52%
Enterprise
18.9%
Small Business
21.71%
Mid Market
45.26%
Enterprise
33.03%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
28
- 8base
- A2 Hosting
- ADAPTcrm
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- ChatBeacon
- Chatter
- ClickDesk
- Cloudways
- Cognism
- Constant Contact
- Demio
- Dialpad Talk
- DreamHost
- Emma
- Gmail
- GoToWebinar
- Godaddy Hosting
- Google Drive
- Goolara Symphonie
- Helpdesk
- HostGator
- HubSpot CRM
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- JangoMail
- Leadpages
- LivePerson
- Magnolia
- ON24
- PandaDoc
- Pinecone
- Pinpointe On-Demand
- ReachMail
- Respond.io
- Ring Central
- RingCentral MVP
- Rippling
- Rocketlane
- Shopify
- Skuid
- SpatialChat
- Supportbench
- Wappalyzer
- Web.com Hosting
- WorkCast Present+
- Zapier
- Zendesk Support Suite
- Zoom Events and Webinars
- ZoomInfo
- dhosting
- eWebinar
- iContact
Total integrations:
36
- 8base
- A2 Hosting
- ADAPTcrm
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- ChatBeacon
- Chatter
- ClickDesk
- Cloudways
- Cognism
- Constant Contact
- Demio
- Dialpad Talk
- DreamHost
- Emma
- Gmail
- GoToWebinar
- Godaddy Hosting
- Google Drive
- Goolara Symphonie
- Helpdesk
- HostGator
- HubSpot CRM
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- JangoMail
- Leadpages
- LivePerson
- Magnolia
- ON24
- PandaDoc
- Pinecone
- Pinpointe On-Demand
- ReachMail
- Respond.io
- Ring Central
- RingCentral MVP
- Rippling
- Rocketlane
- Shopify
- Skuid
- SpatialChat
- Supportbench
- Wappalyzer
- Web.com Hosting
- WorkCast Present+
- Zapier
- Zendesk Support Suite
- Zoom Events and Webinars
- ZoomInfo
- dhosting
- eWebinar
- iContact
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By SugarCRM Inc.
- Located in Cupertino, California, United States
- Founded in 2004
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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