SugarCRM vs Bitrix24

Take a look at how SugarCRM and Bitrix24 stack up against each other across pricing, features, and support using feedback from real users like yourself. SugarCRM scores 4.1 out of 5 from 127 reviews, while Bitrix24 has been rated 4.1 out of 5 from 515 reviews.
SugarCRM logo

SugarCRM

4.1
(127)
Bitrix24 logo

Bitrix24

4.1
(515)
At a Glance
SugarCRM logo
SugarCRM
Starting at:
$49.00/month
Bitrix24 logo
Bitrix24
Starting at:
$61.00/month
Overview
SugarCRM logo
SugarCRM
SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
SugarCRM
View 5 images
SugarCRM Screenshots
Bitrix24 logo
Bitrix24
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Bitrix24
View 6 images
Bitrix24 Screenshots
Pricing
SugarCRM logo
SugarCRM
Free trial available
Free plan available
Billing type Recurring Subscription
Sell Starting
$49.00
/ month
Server Starting
$80.00
/ month
Enterprise
$85.00
/ month
Market Starting
$1000.00
/ month
See all pricing
Bitrix24 logo
Bitrix24
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
See all pricing
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Pros and Cons
SugarCRM logo
SugarCRM
Pros

Not enough data available.

Cons

Not enough data available.

Bitrix24 logo
Bitrix24
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Reviewer's Segments
SugarCRM logo
SugarCRM
Small Business
38.58%
Mid Market
42.52%
Enterprise
18.9%
Bitrix24 logo
Bitrix24
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Deployment
SugarCRM logo
SugarCRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Bitrix24 logo
Bitrix24
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
SugarCRM logo
SugarCRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Bitrix24 logo
Bitrix24
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
SugarCRM logo
SugarCRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24 logo
Bitrix24
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
SugarCRM logo
SugarCRM
See all alternatives
Bitrix24 logo
Bitrix24
See all alternatives
Company Details
SugarCRM logo
SugarCRM
  • By SugarCRM Inc.
  • Located in Cupertino, California, United States
  • Founded in 2004
Bitrix24 logo
Bitrix24
  • By Bitrix, Inc.
  • Located in Alexandria, Virginia, USA
  • Founded in 2012