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Methodology
Rackspace Technology
3.8
( 49 )
TurboTax
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At a Glance
Overview
Rackspace Technology is a global provider of cloud infrastructure and managed services, offering managed cloud, hybrid & multicloud infrastructure, object and block storage, application modernization, security & compliance, cloud migration, professional services, and enterprise support under its ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
TurboTax is an online and desktop tax-preparation and filing software for individuals, families, and small businesses in the United States. It guides users through returns with a question-and-answer workflow, imports financial and tax documents, offers expert assistance tiers, and provides guaran... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Usage Based
Object Storage - Base Performance Tier
$0.02
/ month
Object Storage - Higher Performance Tier
$0.04
/ month
Rackspace Spot - Persistent Volumes (SSD)
$0.06
/ month
Free trial available
Free plan available
Billing type
Usage Based
Free Edition
$0.00
one-time
Expert Assist Basic
$59.00
one-time
Do It Yourself Deluxe
$79.00
one-time
Expert Full Service
Contact Us
Desktop / Downloaded Software
Contact Us
Premium / Self-Employed tiers
Contact Us
Pros and Cons
- Transparent pricing for storage (includes egress and API calls)
- Strong enterprise focus with mature global support (Fanatical Experience)
- Multicloud, hybrid and private cloud options via OpenStack Flex and partners
- Rich API surface and automation with extensive developer documentation
- Ability to use spot/auction compute (Rackspace Spot) for cost savings
- Scheduled snapshots / automatic file backups missing in some platforms (OpenStack Flex)
- Database-as-a-Service not universally supported; may require self-managed databases
- Many managed services require custom pricing (contact sales), increasing budgeting complexity
- Newer platforms (OpenStack Flex) have a steeper learning curve and some limitations vs legacy
- Extensive feature set across tiers covering most tax scenarios
- Strong automations: auto-import, AI-assisted tools, and document upload
- Flexible service levels: DIY, expert review, full expert-file service
- Guarantees: maximum refund, calculation accuracy, audit support
- Integration with other Intuit products (QuickBooks, Credit Karma)
- Pricing can be complex (federal price + state additional) and final cost depends on return complexity
- Key features for complex returns are available only in higher-priced tiers
- Desktop versions may incur extra fees for state filing/e-file
- Not all forms/entity types and foreign income situations are fully covered in all tiers
- No fully public open API or CLI; only partner import programs
Reviewer's Segments
Small Business
48.98%
Mid Market
26.53%
Enterprise
24.49%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Knowledge Base
- 24/7 (Live rep)
- Knowledge Base
Training
- Documentation
- Documentation
Integrations
Total integrations:
6
- Adobe Experience Manager
- Amazon Web Services (AWS)
- Cloudflare
- Microsoft Azure
- OnPay
- Robinhood
- Snowflake
- Splunk
Total integrations:
2
- Adobe Experience Manager
- Amazon Web Services (AWS)
- Cloudflare
- Microsoft Azure
- OnPay
- Robinhood
- Snowflake
- Splunk
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