AskSpot Reviews — Pricing, Features & The Honest Take

AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes – in 200+ languages, 24/7.

The AI Chat Agent sits on the storefront and works like a trained salesperson: it searches the store's catalogue, recommends and compares products, shows them as product cards and helps the shopper to checkout. It also answers order questions once the shopper confirms their order number and email, and can change or cancel orders when enabled.

The AI Inbox Agent connects to helpdesks such as Zendesk, Freshdesk and Thulium and to marketplace inboxes like Allegro and Amazon. It reads incoming tickets, categorises them, pulls the order data and either resolves the ticket or drafts a reply for your team to review.

The AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person – cutting customer-service workload by up to 50%. AskSpot connects to Shopify, WooCommerce, Magento, PrestaShop, BigCommerce and any platform with an API, runs in EU data centres and never uses customer data to train external models. Used by 100+ online stores in Europe, handling 300,000+ customer conversations a month. 7-day free trial, no credit card required.