Canny Reviews: 4.5/5 — Highly Rated

The fact that the users can engage in discussions about one anothers' requests. Also the fact that users can see content geenrated by others and in turn either upvote it, or think of something else.

Changelog creation space is slightly limited and also once you get into thousands of requests the current filtering capabilities are somewhat limited to make work effective.

It helps us prioritise for the upcoming roadmaps.

Easy adoption and basic functionality to track feature requests, ability to tag and vote. Low lift to set up and use as and easy to integrate with slack early on for internal insights.

Limited functionality and features on the free version. would be great to have a reporting function but all we found were views with a filter based on tagging and status.

tracking product feedback from customers

It has a simple UX for customers and companies. They make it easy to collect all sorts of feedback. If you need a tool to collect bug reports or any feedback in general, Canny is the place.

Sometimes the user interface can feel boxy. It is very sharp in some parts, which isn't awful but could be improved. Also, the pricing is pretty high, so it's not really a suitable tool for smaller businesses.

It helps us insure that we are providing our customers with a great experience across our platform. We are much more productive when using the platform as it helps us view all of our feedback in one place.

its like survey monkey meets pigeon hole

its always work to shift through the data

getting all types of feedback in one place

I like how it keeps all the feedback in one place.

I dislike how the search function can limit the experience. Can't search partial words...really?

Feedback boards.

The best part about Canny is that it's very easy to use and looks amazingly clean. Easy integration with external platforms.

There are actually a few non-show stopping glitches in the searching and filtering for Canny that make searching for posts less user-friendly for logged in users. It's a little barebones in the 'Roadmap' section. The lack of keyword matching (similar topics feature) also makes it a little bit less user-friendly

The team had to collect user feeddback through Zendesk before Canny. Curating it all and making user stories for bugs, features, etc. was painstaking and not scientifically validated. With Canny, we have a way to have users upvote their software requests, making the process of choosing what to build a lot better.

Canny's Product team is AWESOME - I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released. I aspire to this level of transparency within my own Product team at my org. I also like how easy it is to submit feedback through the tool, vote on ideas, see what has been submitted etc. Its a great idea for any company trying to implement a Suggestion Box or open forum for ideas from all areas of the org. I also liked the integration with Slack, as we got instant updates when something was added and could resource our team around this to manage the channel. Made it easier to see updates then via email or notifications in the tool itself.

The tool ultimately didn't work for our needs. We wanted to use it as an Idea Board for Sales to submit feedback to the product & eng teams so that they can then upvote each others' ideas, which would help us prioritize the feature requests based on what is most asked for. However, the "input form" didn't have enough customizations for us - we needed more flexibility in the types of form fields, what they said etc so we ultimately didn't use them for that.

We wanted to solve the feedback loop problem in our org with a tool that would allow users to submit their ideas or requests, in a way that was easy for us to manage and prioritize. It worked for us for a few months when we were about to launch an internal UI and could receive UAT feedback from internal users on our alpha testing team, but since we launched the uI the tool hasn't been as helpful.

Really simple to use Intuitive Gives a birds-eye view of what's in the pipeline etc Easy to submit a request notifications for all changes Single sign on with the main application - so integrates well Look and feel can be customized to look like it's part of the main application. Auto-population is good, but still doesn't really prevent duplication of requests.

No ability to see requests from the point of view of the requester. For example, as a user, I'd like to know what are the requests that I've made so far. And there's no way to find this information without having to go into each request, manually opening it and checking them one by one. We use it because a vendor (Kovai) uses it to manage their roadmap. I had suggested this as an improvement and used the feedback option on their site, but there was not even an acknowledgment sent. So poor rating is more on the lack of response. Hardly any improvement when it comes to additional functionality that's being added. No way to filter and serach for a request by requestor

Manage product roadmap. Easy communication with vendors on missing functionality. Much more simple to use than complex tools like Product Board Transparency with customers on what's happening to their requests

Canny's product is simple and clean, which we appreciated. It served us well for a considerable period. The straightforward design of the platform is a significant strength, and its initial effectiveness for our business needs was commendable.

Our main gripe with Canny is its sudden and substantial change in pricing. It initially cost us $200 a month, a price we already found steep for this type of service. This amount then unexpectedly doubled, increasing our monthly expense to $400. Additionally, the cancellation process was frustrating, as it required us to contact their support team. This became more problematic when our subscription wasn't canceled as requested, resulting in us being charged again. We found this level of customer service to be underwhelming and it increased our overall dissatisfaction with the platform.

Canny was useful as it consolidated our feedback and helped us prioritize based on user votes. It boosted transparency and engagement with our users. However, the excessive pricing and poor customer service outweighed these benefits, forcing us to seek alternatives.