Canny Reviews: 4.5/5 — Highly Rated
Canny is a customer feedback management tool that helps businesses collect, prioritize, and manage feedback from their users. It provides features such as voting on feature requests, tracking user sentiment, and integrating feedback into the product development process. This allows companies to make informed decisions based on actual user needs and preferences.
| Capabilities |
AI
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Ease of use |
Beginner
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | Chat, Email/Help Desk, FAQs/Forum |
| Training | Documentation |
| Languages | English |
Canny puts its flagship AI on the free plan — the page says “included in all plans” — which is the opposite of what most products in this review series do. Autopilot, which reads support and sales conversations, deduplicates feedback and triages it to the right team, is available at $0. What is metered instead is tracked users: 25 on Free, 100+ on Pro, 5,000+ on Business. Get that number right and the pricing follows; get it wrong and nothing else on the page matters.
- What it is: Product feedback, roadmap and changelog software with AI triage.
- Best for: Product teams wanting structured feedback without per-seat costs.
- Pricing: Free, or Pro from $79/month billed yearly. Verified August 2026.
- The honest catch: Pro’s price scales with tracked users — $79 is a floor.
What Is Canny?
Canny collects product feedback, turns it into a public or private roadmap, and closes the loop with a changelog. Its positioning line is a good summary of the pitch: “Canny costs less than building the wrong features.”
The AI layer is called Autopilot, and it does three things: captures feedback automatically, deduplicates it, and triages it to the right team. It reads from Intercom, Zendesk, Freshdesk, Gong, Zoom and more — so feedback buried in support tickets and sales calls surfaces without anyone transcribing it.
The notable part is that Canny marks Autopilot “Included in all plans”, free tier included.
Three tiers are published. Free covers 25 tracked users, 5 managers, unlimited contributors and unlimited feedback. Pro, from $79 a month billed yearly, raises tracked users to 100+, managers to 10, and adds PM integrations and advanced privacy. Business is quote-only, covering 5,000+ tracked users, SSO and CRM integrations.
How Canny Works
- Autopilot AI captures, deduplicates and triages feedback automatically.
- Metered on tracked users, not seats.
- Contributors are unlimited on every plan.
- AI is included on the free tier.
- Optional spend limit on usage-based scaling.
- 20% off for yearly billing.
Canny Pricing
| Free | Pro | Business | |
|---|---|---|---|
| Price | $0/month | from $79/month billed yearly | Quote only |
| Tracked users | 25 | 100+ | 5,000+ |
| Managers | 5 | 10 | Custom |
| Contributors | Unlimited | Unlimited | Unlimited |
| Feedback | Unlimited | Unlimited | Unlimited |
| Autopilot AI | ✓ | ✓ | ✓ |
| PM integrations | ✗ | ✓ | ✓ |
| Advanced privacy | ✗ | ✓ | ✓ |
| SSO / CRM integrations | ✗ | ✗ | ✓ |
Canny advertises 20% off yearly billing. Pro’s price scales with tracked users on a selector running from 25 to 5,000+; we could not extract prices at points along that curve, so $79 is reported as the published floor rather than a flat rate.
What actually decides your cost:
- Tracked users are the meter, and “tracked user” is broadly defined. Canny states “a tracked user is any user associated with feedback.” That is not your team — it is your customers. Anyone who submits, votes on or is linked to a piece of feedback counts. So a small product team serving thousands of customers can consume tracked users very quickly, while a large internal team costs nothing extra. Estimate this from your customer base, not your headcount.
- Contributors are unlimited on every plan, which is the generous half of the model. Only tracked users and managers are capped. Your whole team can read, comment and participate without per-seat charges — a genuinely different structure from the per-user pricing that dominates this category, and a real saving for larger teams.
- The AI is on the free plan. Autopilot’s automatic capture, deduplication and triage across Intercom, Zendesk, Freshdesk, Gong and Zoom is marked “Included in all plans”. Across this review series, AI is usually the thing gated hardest — one help desk product reviewed here allows 10 AI resolutions at entry, and an AI writer halves your word allowance if you use the models it advertises. Canny giving its AI away at $0 is worth noting plainly.
- $79 is a floor, not a price. Pro is described as “starts at $79/month billed yearly” and scales along the tracked-user selector. Anyone with more than around 100 tracked users should get their own number from the selector before budgeting, because the published figure is the cheapest point on that curve.
- The optional spend limit is a genuine protection. Canny’s page invites you to “start low, scale up as you get more users” and “set an optional spend limit.” Usage-based pricing without a cap is how surprise invoices happen; being able to bound it in advance is uncommon and worth using.
- Free is a real product for a small team. 25 tracked users, unlimited feedback, unlimited contributors and the full AI capture pipeline at $0. For an early-stage product with a modest user base, that may cover you indefinitely. What you give up is PM integrations and advanced privacy.
- SSO is Business-only, and Business is quote-only. If your organisation requires single sign-on, you are in a sales conversation regardless of size — the familiar pattern, and one this series has flagged repeatedly.
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The affiliate link works, but the referral window is short.
/go/cannyreturns 200 and lands oncanny.io/register?referral=jKl3UM. Attribution is stored in localStorage rather than a cookie, asreferralCode, and it carries an explicit expiry: measured against the timestamp at capture, the window is exactly 7 days. A reader who clicks today and signs up in a fortnight will not be attributed.
Who Should Use Canny
- Product teams with modest user counts. Free covers 25 tracked users properly.
- Larger teams tired of per-seat pricing. Contributors are unlimited throughout.
- Anyone whose feedback lives in support tools. Autopilot reads Intercom, Zendesk and Gong.
- Teams wanting a public roadmap. Roadmap and changelog are the core product.
It fits poorly for companies with large customer bases on a small budget, since tracked users scale with customers rather than staff; for organisations needing SSO, which requires a quote; and for anyone wanting a fixed price, since Pro is a curve rather than a number.
Honest Pros and Cons
Strengths
- Autopilot AI included on the free plan.
- Unlimited contributors on every tier.
- Unlimited feedback at $0.
- Optional spend limit caps usage-based scaling.
- Reads Intercom, Zendesk, Freshdesk, Gong and Zoom.
- 20% off yearly billing.
Limitations
- Tracked users count customers, not staff.
- $79 is a floor, and the curve above it is not published in full.
- SSO is Business-only and quote-gated.
- PM integrations and advanced privacy start at Pro.
- Monthly pricing could not be captured.
- The referral window is only 7 days.
Canny Alternatives and How It Compares
- Productboard is the heavier product-management suite, priced per seat.
- UserVoice is the long-established enterprise feedback platform.
- Featurebase and Frill compete directly at lower price points.
- A public Trello board or GitHub Discussions remains the free baseline for very small teams.
The Verdict
Canny is priced around an idea most of its competitors have not adopted: charge for the customers you track, not the colleagues who log in. Contributors are unlimited on every plan, so your whole team can participate without a per-seat bill, and what you pay for instead is the volume of customers whose feedback you are managing. For a mid-sized team with a focused user base, that arithmetic works out considerably better than seat-based pricing.
The genuinely unusual decision is putting Autopilot on the free plan. Its automatic capture, deduplication and triage — reading from Intercom, Zendesk, Freshdesk, Gong and Zoom — is marked “included in all plans”. This review series has repeatedly found AI used as the primary upsell lever: one help desk product allows ten AI resolutions at entry, and an AI writer’s advertised word allowance halves the moment you select the models it names on the same page. Canny doing the opposite deserves saying.
The thing to establish before budgeting is what a tracked user means for you. Canny defines it as “any user associated with feedback” — that is customers, not staff. A product with a few thousand users who vote and comment will move up the curve quickly, while a fifty-person internal team costs nothing extra. Pro “starts at $79”, and that is a floor on a selector running to 5,000+ tracked users; we could not extract prices along that curve, so anyone above about a hundred tracked users should read their own figure off the selector rather than planning on $79.
Two practical notes. Canny offers an optional spend limit, which is a rare and sensible protection on usage-based pricing — set it. And SSO sits on the quote-only Business tier, so organisations with an identity requirement are in a sales conversation regardless of size.
If you are early enough that 25 tracked users covers you, the free plan is a complete product with the AI included, and there is no reason not to start there.
FAQ
How much does Canny cost?
There is a free plan at $0 covering 25 tracked users, 5 managers, unlimited contributors and unlimited feedback. Pro starts at $79 a month billed yearly for 100+ tracked users and 10 managers, and scales with the number of tracked users you select. Business is quote-only, covering 5,000+ tracked users with SSO and CRM integrations. Yearly billing is advertised at 20% off.
What counts as a tracked user in Canny?
Canny’s own definition: “a tracked user is any user associated with feedback.” That means your customers — anyone who submits, votes on, or is linked to a piece of feedback — rather than your employees. Your team members are contributors, and those are unlimited on every plan. So the meter scales with your user base, not your headcount, which is why estimating it from customer numbers matters more than counting staff.
Is Canny’s free plan usable?
Yes, genuinely. It includes 25 tracked users, unlimited contributors, unlimited feedback and the full Autopilot AI pipeline — automatic capture, deduplication and triage from Intercom, Zendesk, Freshdesk, Gong and Zoom. Canny marks the AI as “included in all plans”. What Free lacks is PM integrations and advanced privacy, which begin at Pro.
Does Canny include AI on every plan?
Yes. Autopilot — which reads support and sales conversations, captures feedback automatically, deduplicates it and triages it to the right team — is labelled “Included in all plans”, the free tier included. That is unusual: AI capability is more commonly the feature vendors gate hardest, and several products reviewed in this series meter it tightly at entry level.
Can I cap what Canny costs as I grow?
Yes, and it is worth doing. Canny’s pricing page invites you to “start low, scale up as you get more users” and to “set an optional spend limit.” Since Pro is priced along a tracked-user curve rather than at a flat rate, that cap is the mechanism preventing a growing user base from producing an unexpected invoice.
Canny makes it easy to manage community and enterprise feature requests and feedback around the product, it makes it good to integrate into our app as integrated widet as well
the documentation could be improved, I had to contact Canny's support to get clarity about using SSO instead of identifying calls on Canny widgets
we're using it for feedback and feature request management segmented over plans and user personnas to build internal product roadmaps
The suggest feature dashboard that can be installed inside your application admin panel. The fact there is a free tier available.
For now I didn't find anything I dislike.
I wanted to have a public roadmap and a dashboard in which the users of our application can suggest requests. Canny does that with Single Sign On and with a free plan Amazing!
Easy to use as a customer and admin. Our customers interact with this easily and provide incredible feedback and insights for our CX and Product teams. UI is clean and modern. Responsive and helpful sales and CX teams. The Salesforce integration is a major game-changer!
No identified downsides -- Overall, things have been going smoothly!
Collecting feedback and ideas from our customers, stack-ranking feedback by revenue and/or volume, and changelog communciations
User engagement on our roadmap has sky rocket with the implementation of Canny. It's like democracy for a product.
Nothing so far, they are way ahead of the competition.
User engagement on our public roadmap
Our Support team loves having a place to direct customers where they can feel like their voice is heard, and the automatic email notifications when something is marked Complete save us a ton of time. Really pleased with how clean the UI is! Looks modern and is easy to navigate and learn, both from the user side and the admin side. The feature to switch to "Public view" as an admin is genius to really put ourselves in our customers' shoes.
Still requires a good bit of moderation/oversight, but I've yet to find a tool that can cut that out of the process. Wish they had a native HelpScout integration, but their API options are a good workaround. Wish their public vs. private boards/posts were much more visually distinct.
We integrated Canny directly into our app, including requiring auth to access it, and the ability to lock things down to just our existing customers is really great. I also like the idea of using Canny to organize internal requests, but haven't been able to test that out yet with my team. The ability to add internal comments to public requests is great, so we can save context for our own team on backend requirements, etc. where we'll need it when we start planning a new feature. The Canny team is also very responsive--I reported some confusing UI and they passed it on to the design team and then the engineers, and then sent me a confirmation as soon as they'd implemented a change to address it. Impressive follow-through.
I LOVE the UI/UX of the platform in trying to keep all of the activity in one place, but still provide the necessary tools to make our customer's experience better. The customer support team is insanely helpful and fantastic to work with. I really appreciate how you all have an AI bot through Intercom set up as a first point of contact to make finding solutions for your customers even quicker. It's such a smart and intuitive set up. I have to work with a lot of third party platforms on behalf of my team, and this is one of the most pleasurable third party tools I'm fortunate to be in charge of!
I need Canny to grow faster! I'm too impatient, even being in CV/Product land myself.
Canny is providing a space for our team to collect customer feedback on features available in our platform. Being able to hear from our customer base first hand allows us a better insight into our user's experience in order to iterate and build better platform features.
Easy to use, user friendly interface, great features
Customer need to sign up, or you can integrate it with your app, but it would require more time
Customer centric product development
It's seemless integration into our existing infrastructure making it all look like one application.
Nothing at all, we are very please with the value and functionality.
Giving our users a voice. It's incredible to see what they want in an organized fashion.
Easiest way to triage customer feedback and have a public facing product roadmap
Could be easier to auto-triage issues, duplicates, etc.
Gathering customer feedback, communicating with users, public roadmap
Easy to create new posts, view exisiting and upvote on items, keeps a single source of truth for customers and internal staff requests.
Only thing would be to allow more than one integration with the free plan.
single source of truth, that updates users who have voted on an item when that item changes status or has an update
I like the simplicity of being able to capture feedback and categorise them, as well as link them to Jira tickets. The public page for receiving feedback, and sharing updates on roadmap with a nice, clean UI is fantastic.
The roadmap and release functionality could be a bit better. Aha Roadmaps is a bit better functionality wise, but then Canny is about simplicity so it's a delicate balance. Overall I find Canny great for managing and capturing feedback, but I don't use it for planning releases and roadmaps, as it doesn't feel as refined in that area. Perhaps this is something I should look back into again however...
To capture feedback and feature requests from customers, and have a public forum to communicate updates on those individual requests. I feel the Roadmap feature in theory is really powerful, but I have yet to find a way to integrate it better into my workflows.
Amazing features, simplified feedback flow, incredibly easy to manage.
Not much, I can't say we have many complaints about this tool.
Ability to manage feedback from clients and create actionable support based on real data
Canny is a great tool for product managers who are willing to interact with their users, perfect for collecting feedback and publishing product updates.
So far, there is no integration of Canny changelog with a chat, it would be great to be able to collect feedback right in the chat.
It helps me find out what users think of our product and find new ideas for product development.
Canny is our first experience with a customer-facing feedback forum. It's been a very positive experience for us and our customers. The ability to post is straightforward. I love the ability to see posts by what is newest, trending or has the most votes. I also love the facility of adding posts on behalf of our customers, if the feedback comes through other channels.
It's difficult to get to the category settings. I wish I could add or edit categories on the fly, while reviewing posts, rather than stop my workflow and navigate to another section of the app.
We needed a customer-facing forum to better understand the features our customers want from our product. It also gives our customers another avenue to easily voice their opinions from a feedback link within our product, without having to re-authenticate.
The option to test with a free license. We use it for internal IT-planning and for a small group of people. We do consider opening it to our customers and candidates for a broader feedback system. The ease of use makes this a pure strategic decision and not an "IT-issue".
So far I found nothing that detracts from the value created by Canny.
Internal IT planning is now structured and streamlined.
Everyone can see, vote, comment and work on ideas together. I love how we can set up our own ranking criteria and customize it for each department. Also love how prioritization just happens automatically.
Somtimes I wish I could customize the columns and various views a bit more. I'm sure that's coming!
It helps us gather all the ideas in one place, see them all at a glance, then select the best ones based on the criteria that makes sense for us. Then it's super easy to push them to ClickUp and start working away!
Overall Canny's product is great! Very easy to use and manage. Customers can seamlessly submit requests using SSO and get notifications on any status changes.
Would love to see more integrations and the ability to tie in more than one customer metric.
Canny is helping us continue to be agile while prioritizing feature/improvement requests that align with the needs of our customers.
Easy to gather and organize customer requests and communicate with them. Has a simple and attractive visual style for the feedback cards and an easy-to-use editor for the release notes. The free tier does everything we need it to.
There's very little to complain about. I sometimes find the admin view cluttered and toggle back to the public view when I want to get an overview of what's there.
The issue we wanted to address using Canny was that we lacked a coherent way to gather and organize customer requests and then communicate back to them what features we're working on.
I’m just so impressed with my experience using Canny, from the user interface to the API. It was just truly a delight. Every step of the way, it’s clear how much intentional refinement and care has gone into making things as simple as possible yet powerful enough to get the job done. It is certainly inspiring to see somebody able to do it right, and as we’re working on improving our product, I just hope to be able to give our users the same delight as I get using Canny.
So far we haven't hit any major issues in our integration.
Adding feature request functionality and development changelog to our app.
It counts the vote and keeps track of the progress
So far nothing is missing, it's very helpful
keeps clients satisfied when their demands cant be solved instantly and provides a sensation of being heard
I love that Canny allows you to create private or public boards for any feature! This allows users to proactively send us feedback and feel a bit exclusive having their own portal to submit and upvote on feedback.
Nothing! I wish you could add multiple owners to a feedback post, but that's about it.
We had a huge disconnect between research and product/design. There was no formal place to track feedback and make sure that these changes were being implemented within the feature. We all feel very much connected now and on the same page, especially being in very different time zones.
It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome!
There's nothing about this product that I dislike
We've been able to prioritise our feature roadmap in a way that aligns with the needs of our customers. It has helped us adapt and grow.
I am a PM and I like that Canny allows my team and I to collect user feedbacks that are visible across stakeholders including users. Users can upvote certain feedbacks so that my team can prioritize some of the important user stories for product development purposes.
Canny doesn't allow us to remove the Canny branding on our client facing site. I think this could be a premium feature added on their plans. But I do understand why they don't allow this.
User research, user feedbacks, personas research. I have used canny's feedbacks as user stories for product development, I have also advise on user personas refinement with canny's feedbacks.
We used to collect user feedback via e-mail and spend hours keeping users updated on the progress of their development requests. Canny has automated this for us, and we can now manage user feedback with less struggle and better quality. Another benefit is the release log, where we have been surprised to see how many users interact and reach out to us after reading releases.
We want to integrate canny better with our tech stack and would have appreciated the Hubspot integration as part of the growth package. The price for upgrading to business exceeds the benefits of this single add-on we want.
We communicated better with our userbase and saw massive time-savings in handling user feedback and development requests. Customers are happier and we have gotten much more positive dialog with them than ever before
It's got a lot to like. You can enter feedback sorted by bug/feature request/usability issue, etc. You can then publish the status of those requests as under review, in progress, etc. Users can vote on features they want us to build. And if I'm taking a request during an Intercom chat, I can send the link through Intercom.
The roadmap feature is absurdly expensive. I'm sure it's a cool feature and I would like to use it, but my startup can't pay that much for it.
We use Canny to keep track of all the feature requests we get, mostly. It also lets people easily report bugs. We were tracking this in a private spreadsheet before, and now it's public for any user to see.
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.
Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.
This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage.
Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool!
Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product.
It's very easy to use. The transformation from a ticket to an idea makes organization easy.
Security. Anytime something is put online someone has access.
Customer feedback
- Very easy to use - Super helpful CS team - Integrates with Slack and Intercom
- Filters and buttons on the left hand side is sometimes confusing.
Canny helps us collect customer feedback in one central location.
Our technology team juggles feature requests at a rate of 5-10 new requests a week. That's far faster than our team can handle them. Canny allowed us to provide visibility to those requests to the entire organization and offered a good way to prioritize them.
Once a feature request makes it to the board, it's impossible to manually rearrange that request on the board. The current solution allows you to have the board sorted by some numberic field, but manually sorting is not possible.
Canny helps us organize and collect feature requests from the entire organization
