Canny Reviews & Product Details

Over the last month, we have been using Canny for product reviews and were very impressed with its outstanding user-friendliness. The frequency with which we have used Canny for product reviews throughout the past month has highlighted its user-friendliness. Canny exhibits an amiable design, with an intuitive interface that provides detailed feedback and is easy to use Integration with the main application is easy, if for a simple reason for one insertion. Additionally, Canny allows customization of the visual, allowing easy customization to the main application and although the auto-population feature is useful, it does not block requests which is the path of two to come. Customer support is excellent.

Being a recently established company, the pipeline has a great deal of value, and the Canny's team displays a strong sense of priorities One thing we didn't like about Canny was that what the requestor cannot obtain a summary of the requests that are sent. Users are faced with the challenge of having to manually track each request to see their sending history. Everything else is there, and the platform is proving increasingly useful.

We use Canny as a central hub for monitoring usage issues, especially in the areas of requests and error reporting. The main challenge we face in manufacturing is the volume of features required by our users. Canny addresses this by providing a system that allows users to submit and upvote feature requests. In addition to tracking deficiencies, Canny simplifies the process of identifying and solving problems. Users can effortlessly report bugs through the platform, allowing our development team to quickly replicate and address reported issues. This early exploitation of imperfections not only creates a superior product but also gives our users a sense of trust and confidence. Additionally, Canny is a powerful tool for user engagement and data collection. The user-friendly interface encourages users to actively participate in discussions about proposed features and improvements. This real-time interaction not only strengthens our relationship with our users but also provides invaluable insight into their expectations and preferences.

Trbedinf feature posts and the ability to upvote and add comments to features already requested by other customers of the product

Nothing really. I love using the product

Getting user feedback and feature requests and prioritizing the feature requests to improve customer NPS

Ability to organize our product roadmap in a way thats digestable for our internal team and external clients. Ability to link to Clickup so project status update in real time.

I want to organize on a deeper level, showcasing project statuses in a more granular way so my team can track. Also, it doesnt intergrate with clickup and import projects. I need to import everything manually.

It bring all projects to light for our team, taking it out of the most technical clickup viewpoint. It also helps us record and prioritize feature requests.

I think that the easy of use of Canny is one of my favorite parts. It is straightforward and simple for our internal team (and customers) to understand. It's an easy way for teams internally to stay connected while also tapping into the feature needs of our cstomer base.

I don't have many Canny related complaints. The changelog feature can be a bit clunky but it's not too bad.

We rely on customer feedback and requests to power our product roadmap and keep us in tune with what our users need. Canny helps us organize, receive, categorize and digest all of that feedback.

I like that you can tie feedback back to a user or account to see how many users/accounts it affects and tie that back to different criteria of each (like TCV, size, etc) -- I also like that clients and prospects can upvote feature requests so that we have a better idea of market demand.

I find that because feedback comes in un-uniform format that it becomes a little more work/tricky to use it's Roadmap feature. Roadmaps typically are higher level than the individual posts and the Roadmap feature on Canny can begin to look long if there isn't someone strategically managing, merging and editing the posts.

Canny allows us to solicit market feedback and feature requests in one place so that they do not get lost and can be evaluated and analyzed in one space. We also use it to keep our Sales and Account Management teams informed of what is coming soon so that they can drive conversations in the market around our product's current and future value.

How easy it is to setup and start working, also to see the details of what is important and what needs more attention due to increased intrest. Most of it I like how you can combine similair requests.

The functionality is a bit lacking on some filtering and searching options. Would be great to have a better search engine and sorting of the cards when trying to find anything.

Gathering feedback and suggestions also bugs from product. A great way for all that to be in one place to combine or see how it is related. Most of it solving the problme of communication with clients.

Ease of use, importing in data easily and customer support.

Nothing found so far - but it would be great to be able to hide the 'Title' of posts in general as clients send us feedback and they would enter all details together in a comment - so the title would be generic.

One place to point clients to see what existing items have been mentioned or add new ones in, and the voting system.

It's a great tool for passive feedback, once it's set up it'll run by itself and gather good product insights.

Once you're running, if you have a large user base, it's easy for ideas to be duplicated or lost in the noise if you aren't actively moderating it.

Getting early feedback loops can be challenging with a large user base, Canny solves that.

We were looking for a way to involve our users in our roadmap descions and this is a great solution. It's super easy to use (both for users and admins). It's easy to get started and customer service has been great so far.

I'd like to be able to easily add emails to users at a later date and I'd like some more customisation options, like being able to edit the copy in the automated emails and add helper text to the roadmap page.

We wanted an easier way to manage feedback and to be able to better use it to plan our roadmap. We also wanted to be more open with our users about what we're prioritising and keep them in the loop better.

very easy for the users to leave their feedback

Canny is really a straight line for what they want you to do, there's not much room for deviation especially from the backend

it keeps everything together and able to merge posts and use roadmapping for voting