Canny Reviews & Product Details

I like the simplicity of being able to capture feedback and categorise them, as well as link them to Jira tickets. The public page for receiving feedback, and sharing updates on roadmap with a nice, clean UI is fantastic.

The roadmap and release functionality could be a bit better. Aha Roadmaps is a bit better functionality wise, but then Canny is about simplicity so it's a delicate balance. Overall I find Canny great for managing and capturing feedback, but I don't use it for planning releases and roadmaps, as it doesn't feel as refined in that area. Perhaps this is something I should look back into again however...

To capture feedback and feature requests from customers, and have a public forum to communicate updates on those individual requests. I feel the Roadmap feature in theory is really powerful, but I have yet to find a way to integrate it better into my workflows.

Amazing features, simplified feedback flow, incredibly easy to manage.

Not much, I can't say we have many complaints about this tool.

Ability to manage feedback from clients and create actionable support based on real data

Canny is a great tool for product managers who are willing to interact with their users, perfect for collecting feedback and publishing product updates.

So far, there is no integration of Canny changelog with a chat, it would be great to be able to collect feedback right in the chat.

It helps me find out what users think of our product and find new ideas for product development.

Canny is our first experience with a customer-facing feedback forum. It's been a very positive experience for us and our customers. The ability to post is straightforward. I love the ability to see posts by what is newest, trending or has the most votes. I also love the facility of adding posts on behalf of our customers, if the feedback comes through other channels.

It's difficult to get to the category settings. I wish I could add or edit categories on the fly, while reviewing posts, rather than stop my workflow and navigate to another section of the app.

We needed a customer-facing forum to better understand the features our customers want from our product. It also gives our customers another avenue to easily voice their opinions from a feedback link within our product, without having to re-authenticate.

The option to test with a free license. We use it for internal IT-planning and for a small group of people. We do consider opening it to our customers and candidates for a broader feedback system. The ease of use makes this a pure strategic decision and not an "IT-issue".

So far I found nothing that detracts from the value created by Canny.

Internal IT planning is now structured and streamlined.

Everyone can see, vote, comment and work on ideas together. I love how we can set up our own ranking criteria and customize it for each department. Also love how prioritization just happens automatically.

Somtimes I wish I could customize the columns and various views a bit more. I'm sure that's coming!

It helps us gather all the ideas in one place, see them all at a glance, then select the best ones based on the criteria that makes sense for us. Then it's super easy to push them to ClickUp and start working away!

Overall Canny's product is great! Very easy to use and manage. Customers can seamlessly submit requests using SSO and get notifications on any status changes.

Would love to see more integrations and the ability to tie in more than one customer metric.

Canny is helping us continue to be agile while prioritizing feature/improvement requests that align with the needs of our customers.

Easy to gather and organize customer requests and communicate with them. Has a simple and attractive visual style for the feedback cards and an easy-to-use editor for the release notes. The free tier does everything we need it to.

There's very little to complain about. I sometimes find the admin view cluttered and toggle back to the public view when I want to get an overview of what's there.

The issue we wanted to address using Canny was that we lacked a coherent way to gather and organize customer requests and then communicate back to them what features we're working on.

I’m just so impressed with my experience using Canny, from the user interface to the API. It was just truly a delight. Every step of the way, it’s clear how much intentional refinement and care has gone into making things as simple as possible yet powerful enough to get the job done. It is certainly inspiring to see somebody able to do it right, and as we’re working on improving our product, I just hope to be able to give our users the same delight as I get using Canny.

So far we haven't hit any major issues in our integration.

Adding feature request functionality and development changelog to our app.

It counts the vote and keeps track of the progress

So far nothing is missing, it's very helpful

keeps clients satisfied when their demands cant be solved instantly and provides a sensation of being heard