Canny Reviews & Product Details

How easy it is to setup and start working, also to see the details of what is important and what needs more attention due to increased intrest. Most of it I like how you can combine similair requests.

The functionality is a bit lacking on some filtering and searching options. Would be great to have a better search engine and sorting of the cards when trying to find anything.

Gathering feedback and suggestions also bugs from product. A great way for all that to be in one place to combine or see how it is related. Most of it solving the problme of communication with clients.

We were looking for a way to involve our users in our roadmap descions and this is a great solution. It's super easy to use (both for users and admins). It's easy to get started and customer service has been great so far.

I'd like to be able to easily add emails to users at a later date and I'd like some more customisation options, like being able to edit the copy in the automated emails and add helper text to the roadmap page.

We wanted an easier way to manage feedback and to be able to better use it to plan our roadmap. We also wanted to be more open with our users about what we're prioritising and keep them in the loop better.

It's a great tool for passive feedback, once it's set up it'll run by itself and gather good product insights.

Once you're running, if you have a large user base, it's easy for ideas to be duplicated or lost in the noise if you aren't actively moderating it.

Getting early feedback loops can be challenging with a large user base, Canny solves that.

very easy for the users to leave their feedback

Canny is really a straight line for what they want you to do, there's not much room for deviation especially from the backend

it keeps everything together and able to merge posts and use roadmapping for voting

The fact that the users can engage in discussions about one anothers' requests. Also the fact that users can see content geenrated by others and in turn either upvote it, or think of something else.

Changelog creation space is slightly limited and also once you get into thousands of requests the current filtering capabilities are somewhat limited to make work effective.

It helps us prioritise for the upcoming roadmaps.

It has a simple UX for customers and companies. They make it easy to collect all sorts of feedback. If you need a tool to collect bug reports or any feedback in general, Canny is the place.

Sometimes the user interface can feel boxy. It is very sharp in some parts, which isn't awful but could be improved. Also, the pricing is pretty high, so it's not really a suitable tool for smaller businesses.

It helps us insure that we are providing our customers with a great experience across our platform. We are much more productive when using the platform as it helps us view all of our feedback in one place.

its like survey monkey meets pigeon hole

its always work to shift through the data

getting all types of feedback in one place

Really simple to use Intuitive Gives a birds-eye view of what's in the pipeline etc Easy to submit a request notifications for all changes Single sign on with the main application - so integrates well Look and feel can be customized to look like it's part of the main application. Auto-population is good, but still doesn't really prevent duplication of requests.

No ability to see requests from the point of view of the requester. For example, as a user, I'd like to know what are the requests that I've made so far. And there's no way to find this information without having to go into each request, manually opening it and checking them one by one. We use it because a vendor (Kovai) uses it to manage their roadmap. I had suggested this as an improvement and used the feedback option on their site, but there was not even an acknowledgment sent. So poor rating is more on the lack of response. Hardly any improvement when it comes to additional functionality that's being added. No way to filter and serach for a request by requestor

Manage product roadmap. Easy communication with vendors on missing functionality. Much more simple to use than complex tools like Product Board Transparency with customers on what's happening to their requests

Canny's product is simple and clean, which we appreciated. It served us well for a considerable period. The straightforward design of the platform is a significant strength, and its initial effectiveness for our business needs was commendable.

Our main gripe with Canny is its sudden and substantial change in pricing. It initially cost us $200 a month, a price we already found steep for this type of service. This amount then unexpectedly doubled, increasing our monthly expense to $400. Additionally, the cancellation process was frustrating, as it required us to contact their support team. This became more problematic when our subscription wasn't canceled as requested, resulting in us being charged again. We found this level of customer service to be underwhelming and it increased our overall dissatisfaction with the platform.

Canny was useful as it consolidated our feedback and helped us prioritize based on user votes. It boosted transparency and engagement with our users. However, the excessive pricing and poor customer service outweighed these benefits, forcing us to seek alternatives.